I've ordered clothes for my grand baby over a month ago and haven't received them yet I've emailed them no response or anything and what company dont have a number were you can call customer service I should've known better than to order from this site
The item I ordered for my daughter did not fit. Rachel was quick about taking care of this issue. There was no problem with getting a different size. They responded in a timely manner and have already processed my order.
Shipping costs were recently increased and when I inquired about them they stated that the Increase was due to their courier. No one is going to pay $100 for shipping cost on clothing items when you can get free shipping Other online stores.
Hi,
We apologize if you find our shipping fee expensive, please note that depending on the amount of your order, shipping fee will be free. Also, the shipping fee we charge for orders is already the standard amount for us to ship the items since we are shipping from abroad.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
I ordered $65 in clothing in May. It still has yet to arrive! There has been no movement on the package since 6/10! It's now 7/29!
I email them daily and the reply with a bogus answer each time. Soo frustrating. Don't waste your time or money!
I have had 10 exchanges with customer service about what should be a very simple issue. Yes, 10! I even sent screen shots three separate times and they keep sending me stock wording about "policies" that do not apply to my issue. The issue was a website error that didn't allow me to claim my already purchased discount (with points that are now lost). I am more annoyed at no resolution than the lost money. That a company cannot find a solution is frustrating, to say the least. I have purchased numerous times from Pat Pat, but am extremely frustrated this time around.
Hi,
We sincerely apologize for the issues you have encountered regarding the discount that was not applied to your order. We are sorry to hear that despite the numerous exchange of emails with our customer service, the issue was still not resolved.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
I decided to try this business out, so I ordered coats for my twin boys... like a month ago. The tracking info hasn't changed since 9/28. It just says there's been a delay and they are working on finding the location of my package. So I called them to just cancel my order and they basically gave me an excuse about not being able to refund my money. I have never had an issue like this before with any company, and not only will I never shop here again, but I also plan on sharing my experience with my many mama friends.
Hi,
We are sorry to hear about the issue you have encountered regarding the delivery of your package.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I won't be using pat pat again the shipping times are absolutely insane. By the time I receive her clothes she probably won't even fit them anymore we are going on 3 weeks of waiting and have emailed customer service and they did not seem concerned at all.
Hi,
We understand as a customer you would like to receive your order as soon as possible.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
All their clothes are very cute and nice but shipping takes forever. They give you a wide timeframe and it's never there at the earliest. It will sit in the same place for a week with no updates. I just hate that I pay $5+ for such awful shipping when they have much faster ways to send stuff now for the same prices.
Hi,
We are sorry to hear if you have not received your order yet.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
I ordered twice through the application: first everything was ok, except one pair of socks: I ordered a baby size, and it was good for my big son who has a foot size of 29-30!
I thought probably I made a mistake...
The second time I ordered 4 pair of shoes and all the 4 pairs arrived in different sizes, I don't even understand... (size 33 instead of 29 e.g.). On the application I tried to complain about it, but all 4 times it didn't get through... otherwise the products arrived in time and the quality is decent, too, but the sizes of the shoes are as if they would've sent them accidentally, no matter what I had ordered... very strange and disappointing.
Update: I sent them an e-mail and they replied really quickly offering either to give me vouchers or pay my money back. Their customer service was really quick and professional!:-)
Hi,
We apologize if the items you received did not meet your expectations.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more about our Refund and Return Policy, kindly check on the link below:
https://us.patpat.com/article/help/helpmain/What-is-your-Return-Policy/902
Quality of the fabric is really great, stitches are clean. Fit can be improved, but that is expected if you're catering to people of various sizes. Customer service I received from Crystal regarding a fit issue was promptly and satisfactorily resolved. Would recommend this site.
Clothes didn't quite fit, hence I wanted to return 3 of my 4 items. Send a message and received a prompt reply with different options, I chose the refund, which was then processed very quickly. Heinz Paul was super helpful.
I reached out because I received wrong sizes. Karen P. Was extremely helpful and very quick to respond to emails! So impressed by their amazing customer service. Will definitely be shopping here again
1. Tons of cute options! I'm a fan of matching family outfits, so having a whole category dedicated to it makes me happy.
2. The delivery was faster than I expected. I think initially it said it would take 2-3 weeks to come in, but I received all my orders thus far within about a week.
3. The sizing is accurate. For the most part, I size up for my little guy because he's tall for his age, but there have been a few things I've bought at his current size and they fit without issue.
4. FLASH SALES ARE WORTH IT!
I've purchased our matching Christmas outfits and love them! Also purchased another matching family option that I'm excited to put to use!
Absolutely love this company. I can't justify spending a ton of money on my child's clothes when she will grow out of them so quickly.
The pricing is so reasonable. So much variety and they have the same styles as small boutiques that sell their items for quadruple the price.
Today i received my items from patpat. Brilliant products better than our expectations. Really happy to see that individual items were supplied in transparent zipper bags which are very useful. Good quality and very reasonable price. We're highly recommended for pat pat. Thank you so much.
Ordered around 10 items last week, it took around 3-4 days to deliver but one of the items was missing. Contacted their CS and they replied 1 day after i submit the e-Form online. Missing item will be send back to my address without any extra cost, overall products received from the 1st batch were pretty nice and decent. Will purchase again for sure.
Ginn is a lovely person that solved my problem less than 24 hours. I highly appreciate Ginn's language and they way Ginn wrote an email for me. Fantastic site, love patpat and I will do more shopping with them.
I got my items pretty faster than expected. They were packed nicely. Customer service is so helpful and they respond fast. Had little issue on my item and Glen helped me to solve it immediately. Will recommend this website
Love PatPat, I am addicted. From their family clothes set (so you can all match), to the individual clothes everything I have received has been great. The customer service is excellent. Can't say enough good stuff about this Company!
I had an issue with ny order an Jasper in customer service helped me. He was very quick and professional! Can't wait for Summer to show off our Mom and Daughter matching swimsuits! There order sizes are true to the charts! Just buy some stuff already!
Overview
PatPat has a rating of 4.2 stars from 6,016 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and wrong size. PatPat ranks 2nd among Kids sites.
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- Mountain View, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against Covid 19, has affected your order. We understand that this can't be an excuse and don't worry as we are constantly working to improve and be better with our processing time.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We would like to discuss this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner. If you are in the US, you may call us at 844-972-8728. We are open every 8 am - 8 pm US PST.