UrthBox

Received my first box today. Opened it up and I told my husband that this was the snack box I told him about. It's all "gluten free" products. So he dug in and grabbed a cookie. He bit right into it all excited because he was just recently diagnosed with celiac disease and still trying to figure out what he can and can't eat. A Lenny and Larry's snickerdoodle cookie seemed like a great option. I looked at the wrapper and noticed that there was no "gluten free" statement so I looked at the ingredients and the first thing listed was wheat flour. It even listen "wheat" as an allergen. WTH? I told him right away but he had already eaten a few bites. Now he has a flare up. I know we should have never trusted this but if I order a "gluten free" box I don't think the first thing we grab is full of gluten. So not happy about this.

Was really excited to get this as a gift, until I got the first box. There were multiple expired items and some expire in a couple of weeks.
On top of that half the box was candy with no nutritional value. One "snack" was a box of bouillon cubes and another two were sprinkles for ice cream. Someone needs to define the word snack to this company. Canceling the subscription immediately!

I had urthbox for a quite some time before I realized it was kind of just dog water. 1/2 the items were always either not useful or not good. The rest were usually just ok with the rare gem every few boxes. I tried another sub box and the difference was so staggering I immediately tried to cancel, which didnt work. There's no way to do it on their website, which is definitely intentional. I tried to submit a ticket asking to cancel but got nothing back. Next payment cycle I got charged and emailed customer support. Not only did they have no record of the ticket, they claimed it was impossible to even partially refund me, which I don't believe. How can it be that hard to NOT send a box or two with a month of warning?

This website is a scam. Theres only 1 person that runs it and they autorenew your subscription without telling you and force you into a 1 year contract. They make up a lot of excuses for their bad business pratices. Take a look and decide for yourself.

https://www.bbb.org/us/ca/san-francisco/profile/internet-service/urthbox-1116-*******

https://www.ftc.gov/legal-library/browse/cases-proceedings/172-3028-urthbox-inc-matter

Dont make the same mistake I did of giving your credit card details to this money thieving company.

I ordered the $80ish gift certificate for my parent. The urthbox website sent her the gift certificate code to use, but then still charged her- she had to put her credit card info in in order to proceed (why she put her credit card info in, I don't know lol). So not only did they get my money but they got hers as well. This is one big scam. You can not contact anyone from the site. DO NOT buy from urthbox.
We plan to refute the charges on our cards.

Don't even think of ordering anything from this company. They are 100% scammers. I ordered my box that someone gifted to me in November. It is now almost April. They have an excuse for everything. Such BS. STAY AWAY! And check your credit card statement - have your credit card cancel any payments to them.

It seems like "Eric" is everyone's customer support person. So assuming he actually doesn't exist and is being fueled by a bunch of thieves behind the scenes at this company. Despicable... STAY AWAY!

Would give 0 stars if possible. The gluten free states 100% gluten free, but that's actually not the case. I have received products that actually say "may contain wheat, or gluten" on the package. That's not 100% gf y'all.

I ordered 3 months of the Keto box. I wish I had started with one. More than half the items in the box are not Keto or low carb friendly so I couldn't even eat them. Waste of money. When I emailed Urthbox to cancel I explained that many items in their the Keto box were not low carb they did not respond to that and just canceled my subscription.

These boxes are expensive for what you get and the customer service is terrible. I was unsatisfied with a box I received and the customer service was horrible. All they would do for me was "allow" me not to pay for and receive 3 out of the 6 boxes I had left in my subscription. I still need to pay for 3 more. I didn't get any compensation for the product I was unsatisfied with. They automatically re-subscribe you without warning and then will not, under any circumstances, offer a refund or get out of a subscription you didn't mean to sign-up for (or rather that you forgot to cancel). It's shady business practices and this company should be avoided.
Also, the products they give you just aren't great. In my most recent box almost all the products were repeats. I got two 5 Hour Energy shots (not really a vegan snack...) and caffeinated mints (again, not a vegan snack). Last year I received Ginger Chews so many times in a row I think I have 5 bags sitting in my pantry- more ginger chews than I will probably ever consume. I paid around $30 for the box and there's about $5 worth of product I'll actually consume.

If you've waited until after 24 hours to cancel your order, like most people after a month of waiting for their FIRST box to arrive, then you're stuck with the full subscription which you paid for. It costs $600 to order the cheapest version, 12 months with the most amount of treats, but if you want to cancel after 24 hours of ordering, you can't. You're better off canceling through your bank than through the company.

Everytime a box comes, it always has some of the same products as previously sent. Only 20% of the items in the box are good, some taste horrible. I also received 2 hand sanitizers in the box which spilled all over the box! I thought they only send you food product samples. I have expressed this to Eric (at customer service), but they will not refund my order for the remaining of my subscription upon cancelling the service. Needless to say, I will not be subscribing to their service again :(

If anyone is open to testifying about their experience, please reach out to me. I am building a case against this company. Attached is a receipt that I never received until I asked for them earlier this week. (There are more). Also, the products were not delivered to my doorstep, they were delivered to a parcel locker and I never received tracking info or a receipt so I had no idea of knowing where my product was or that it even exists. They are unwilling to cooperate and give very thin excuses. Their strategy is to make the refund process take too much time and feel impossible so that you give up. But the fact is I am now out hundreds of dollars and never received the product once. A judge needs to get involved. I appreciate anyone stepping up to get involved and help.

They sneakily auto subscribe you and send an email subscription notice AFTER they charge you only to tell you that you need to cancel BEFORE they sent the email and there is no cancel button on the account settings. They care more about scamming people out the money than getting real customers, notice they have an F from the Better Business Bureau. Also, THE PRODUCTS SUCK and went into the garbage can every time!

A good idea in theory, but not in practice. I ordered the gluten free box subscription, and half the items were labeled "processed in a facility that also processes wheat, etc." That is NOT gluten-free! After going round and round with them, I was finally able to cancel my subscription. When I outed them on social media, named their owner (Behnam Behrouzi) and mentioned his other failed businesses and general lack of ethics, they flat out THREATENED ME.

I had placed a 3 month subscription. The first box was heavily delayed by over two weeks, only shipping AFTER I contacted customer service as to the whereabouts of the box. The other two boxes that were supposed to come the past two months never came. I have contacted customer service requesting a full refund. Do NOT waste your money!

Same list of comments and complaints for years! Excuses / delays blamed on covid! Do what I did- report them to The Better Business Bureau! I got a full refund within a week! They need to be shut down! In the words of "fake" Eric customer service- "hang tight"—

Purchased my original "subscription" in October as a birthday present for my sister (birthday is November 9). By December it had not arrived and so I emailed to inquire about the tracking information. Was told I did not buy a subscription, but instead bought a "gift certificate". Had to use said "certificate" and pay extra for shipping. Did that in December. Was then told shipments ship on the 15th of every month. But that mine would be shipped in january. January 25th rolls around and still nothing so I emailed again asking for tracking info. Was told then that this shipment is going to ship next week. I am so fed up I asked for a cancellation and refund. Was told no because I have to cancel within 24 hours. Asked for them to change the subscription from 6 months to 1. They said they can't because I used a gift certificate (which I was forced to buy and use instead of just purchasing a subscription). Complete and utter scam. Probably won't receive any boxes. Buyer beware!

I ordered on December 9th for my son who is in the army and is a vegan, I thought it would be a nice Christmas present and as it is hard to find vegan snacks, I was excited as was he. The first box didn't arrive until the end of February, and it came to my address. Two of the snacks were tiny bags of unpopped popcorn kernals?! What should I do with this, spend 50.00 on a popcorn machine. I emailed them, and they said they corrected the address. They didn't, I received the second lame box as well (snacks are not the ones reflected on their website.) also came to me, despite the address correction. Customer service Eric needed proof that I did request an address change, and I forwarded him my email exchange with him confirming this. Much to my disappointment I was charged for a renewal, given my son didn'[t receive any boxes, I vigouously fought this. Unscrupulous practices. My son received a box 4 months after I ordered it, and was so disappointed. Others in his squadron receive huge care packages from home, and he received a phone size case worth of inedible snacks. To make matters worse, I notice the next package is being shipped once again to the wrong address. I just want my money back, my son said to donate to Wounded warriors and forget snacks. This is a terrible company

I used a gift card for a 3-month subscription. I was then charged for another 3-month subscription as they required my credit card to use the gift card. Lizel in customer service refused to refund me. Even though, per Lizel in customer service, there were options to cancel, I was not aware. The checkout site interface is not user friendly. I couldn't even use my original gift card without contacting customer support. Also, the snacks were repetitive (applesauce in multiple boxes), were things I could easily pick up at the grocery store, and/or were super boring (roasted pecans, applesauce).

The boxes are always late. The snacks are tiny and most expire within a couple of months. I received some that expired within 10 days of receiving them. Some snacks didn't have expiration dates and smelled moldy. One month they sent nasal spray- is that a snack? No. Also the customer service is awful.

I have been trying to get a hold of the for 4 DAYS. Emails and phone and NOTHING. The boxes are so small and the snacks ALL suck. You either get a single tea bag or a disgusting sweet pork bar with apricot in it... I wasted so much money on this company and they will not do a thing! DO NOT RECOMMEND. No wonder then have a 1 star rating...

Do not expect to be helped with payment/subscription issues from support. Honestly would avoid at all costs.

I received a 6 month subscription as a gift and a few red flags went up when I went to "cash it in" because on the site you are forced to also give your credit card info. I didn't want to but it wouldn't allow me to use the pre-paid gift card if I didn't. Once the 6-month gift expired I was still receiving boxes and didn't know why - UNTIL I looked back at my credit card statements and found that the company, WITHOUT MY PERMISSION, went ahead and charged me $161.94 for ANOTHER 6 months of snacks. I'm trying to get a full refund and may never see all of it (they've offered a partial refund) but I can at least warn others. This company is not worth it and they are taking advantage of people. They have lots of complaints on them and the San Francisco branch has an F rating from the BBB.