mary m.

I ordered on December 9th for my son who is in the army and is a vegan, I thought it would be a nice Christmas present and as it is hard to find vegan snacks, I was excited as was he. The first box didn't arrive until the end of February, and it came to my address. Two of the snacks were tiny bags of unpopped popcorn kernals?! What should I do with this, spend 50.00 on a popcorn machine. I emailed them, and they said they corrected the address. They didn't, I received the second lame box as well (snacks are not the ones reflected on their website.) also came to me, despite the address correction. Customer service Eric needed proof that I did request an address change, and I forwarded him my email exchange with him confirming this. Much to my disappointment I was charged for a renewal, given my son didn'[t receive any boxes, I vigouously fought this. Unscrupulous practices. My son received a box 4 months after I ordered it, and was so disappointed. Others in his squadron receive huge care packages from home, and he received a phone size case worth of inedible snacks. To make matters worse, I notice the next package is being shipped once again to the wrong address. I just want my money back, my son said to donate to Wounded warriors and forget snacks. This is a terrible company