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How would you rate UrHair?
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Vanuatu
2 reviews
0 helpful votes
Follow Sollis T.
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I have purchased several wigs. This one is my favorite so far. The hair quality is wonderful and this color is perfect for me. I do recommend this website for others and I've never been disappointed with the quality. Maybe I'll post a photo later so you can see how natural it looks.

Date of experience: June 1, 2019
GB
1 review
3 helpful votes
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WARNING! WARNING! DONT BUY
September 24, 2023

Please don't buy from these people the wigs I wanted were so lovely OMG the one that arrived were awful straight in the bin. Never again lesson well learned.

Date of experience: September 24, 2023
GB
1 review
5 helpful votes
Follow Catherine L.
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I have cancelled my order within 55 minutes of placing it and have been refused refund by this this company. I have escalated my issue with PayPal they have recovered my money within two weeks. While I have been waiting for the outcome of PayPal investigation this dishonest supplier was bombarding me with the countless email all contradicted one another in total over 50 emails. My advice to you is keep responding by just copying your original refund request do not enter to any dialogue just the factual email copied over and over.

Date of experience: March 15, 2019
GB
1 review
7 helpful votes
Follow Fiona B.
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They won't give me my money back
Ignoring my emails
The wig looks like doll's hair
Pathetic...
Companies like this should be shut down
I'm going to take this further
I can't stand people ripping people off.

Date of experience: April 6, 2019
GB
1 review
1 helpful vote
Follow Alan P.
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Bought a real hair wig from this company thinking it was based in the UK, Once the wig arrived it was synthetic and looked nothing like the listing. I contacted the company asking for a return address, I heard nothing for 5 days of constantly mailing them.
The company is based in China although it advertises a. co.uk mailing address, they will not give a return address, without going through a process of offering partial refunds if you keep the wig.
I was lucky I paid through paypal and asked them to get involved, it took me 4 weeks of constantly messaging this bogus company and phoning paypal before I got a full refund. I was one of the lucky ones. Do not use this company they rely on vulnerable people to place an order, then cause them lots of unwanted stress they do not need. This company sells inferior products for top money and will try anything to keep your money. I now have the address provided by Paypal if anyone needs it I will provide it for them

Date of experience: August 5, 2021
China
1 review
0 helpful votes
Follow Andreia B.
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I loved this wig so much. The fit, the color, was fabulous, however, I couldn't figure out a way to style it that would look good on me. I'll keep trying to find another wig that will suit me better. Thank goodness for this website's excellent return policy! I am always pleased with the customer service and their exchange/credit policy. You do have to pay shipping back, but to me that only seems fair if you are not going to keep the wig.

Date of experience: June 6, 2019

Looks great as always
June 6, 2019
Previous review

Thank you. The wig received today with usual excellent service. Thank you to the lady on the phone when I got into a muddle online with my credit card. Thanks again. Looks great as always. I will be having another one soon. Maybe in a different colour.

Date of experience: June 6, 2019
Hong Kong
2 reviews
1 helpful vote
Follow Marie S.
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Made for Me
February 14, 2019

I have four wigs. I just got my fifth in a silver/grey color just for fun. I love this particular cut because it suits me. I wore my first wig to a lunch with 9 of my friends, and received compliments on my recent haircut. When, at the end of lunch, I divulged the truth, they could not believe it. Two had to inspect my hair for themselves. I was leery about wearing a wig at first, but the cut of this one fits me so naturally, I wear them regularly. And the topper is I don't have to spend time styling my own hair. I just don my wig and move on with my day!

Date of experience: February 12, 2019
Ireland
1 review
1 helpful vote
Follow Ann b.
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Scam company, steals the photos. Puts fake positive feedback on all sites including this one. Wigs look like dolls hair and they refuse to refund. The colour and style bear no relation to the photos. They are constantly under investigation and change their name and trade under different names.

Date of experience: September 30, 2019
Hong Kong
1 review
3 helpful votes
Follow Teresa f.
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Great product
March 25, 2019

My hair has been thinning for a few years. My medication was adjusted and it sped up the process! I took to wearing products from this company about a year and a half ago and have been very pleased. My first two wigs were ok as far as my style and blending with my natural hair. This wig, is AWESOME! This wig is perfect for me. It is light and comfortable and looks natural. I have had so many compliments! Thank you for a great product and for wonderful customer service.

Date of experience: March 24, 2019
Hong Kong
2 reviews
0 helpful votes
Follow Wendy L.
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I am very pleased with my wig. It is just what I wanted. I have received lots of complements on it. My friends say it is the best one I have ever had. Thank you for caring about us individuals who as we age are not so fortunate to continue to have thick hair. You provide for us with a very pretty alternative.

Date of experience: April 27, 2019
Vanuatu
2 reviews
0 helpful votes
Follow Micheelsen M.
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I have alopecia and purchase wigs from here often, for >6 years now. I am 64 and I have so many wigs and wanted something that was light that can be worn all day without bothering me. This is it. This wig was newly out when I ordered it. I'm thrilled with it. I style it just like the picture and have received many compliments. The color, texture and style is so natural. My husband is used to me changing my wigs daily but this one caught his attention. A male friend I haven't seen in a few months told me, without prompting, this is his favorite wig yet! I'm ordering another one and putting a bunch of my wigs in storage. PS, love the price.

Date of experience: May 15, 2019
Canada
1 review
0 helpful votes
Follow Tholina D.
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Having Alopecia universals for exactly one year now, I have dived into the world of wigs. In the meantime a have a nice collection. Why? Because I can't find the style that is "me", comfortable to wear and easy enough to care for. I certainly have learned quite a bit about wigs in general, since I wear them daily. I have become the Wig fan! These wigs are awesome!

Date of experience: April 19, 2019
Hong Kong
1 review
2 helpful votes
Follow Jorge E.
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Love this wig. The color and style are perfect for me and the quality is also very good. They stand up to my outdoor activities such as snow skiing riding horses in the wind (and they stay on!) and just working outside all day. Put it in the sink hang to dry perfect and ready to go in hours. Why would you want to style your real hair when you can have one of these? I just want to say thank you urhair.co.uk.

Date of experience: March 18, 2019
GB
1 review
1 helpful vote
Follow Sheree D.
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Utter rubbish
June 6, 2019

DO NOT USE THIS COMPANY...

After reading reviews after purchasing a wig, they constantly try to make deals with you... I've had to escalate it to PayPal.

I bought a wig for black women as described in the website but they put a nude colour cap on... It is impossible for me to wear.

They said they would send pictures which they did not. And now saying I can keep the wig and get another half price... Erm no I just want my money back including postage.

Date of experience: June 6, 2019
Hong Kong
2 reviews
0 helpful votes
Follow CAROL D.
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Love this One
April 20, 2019

This is my second purchase of the wig.So natural no one knows it's a wig I am wearing. The fit is perfect. The cap is snug but not tight in Average, making it feel very comfortable and secure! Love this One. This was this look right out of the box Ladies...

Date of experience: April 18, 2019
Canada
1 review
1 helpful vote
Follow DeHaan A.
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Loving my new wig
May 28, 2019
Updated review

Loving my new wig, it frames the face with gentle layers. Feels very comfortable to wear and I feel very comfortable in it. I was nervous about having a different style and being noticed but so many lovely comments, that I am so pleased with this that I an really happy!

Date of experience: May 27, 2019

I was not disappointed
May 21, 2019
Previous review

I have been searching for a high quality wig for months. Remarkably this wig appeared on their website. I ordered it immediately! And I will share with you I was not disappointed. It perfect match for my own hair color. And the style is beyond perfect, it looks natural, light weight to wear and attracts loads of compliments. I highly recommend this one, she's a winner!

Date of experience: May 21, 2019
Vanuatu
2 reviews
0 helpful votes
Follow Loretta M.
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I always go for long wigs but gave this one ago and am converted. I love it, it's lasted 5 months and is going strong. Because it's shorter there is no friction so it's not gone frizzy like normal wigs. This has been my favourite and I can't recommend it enough.

Date of experience: May 25, 2019
China
1 review
0 helpful votes
Follow Joresha C.
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I'm buying another
June 6, 2019

This wig is out of the box ready to wear. I just give it a shake and put it on. It is very light and comfortable you don't even know you have it on. The confidence you feel when wearing it is amazing, so many compliments I've received when I get your wig, your hair looks great. I bought this one which so natural looking. I'm buying another. I highly recommend this wig.

Date of experience: June 5, 2019
Hong Kong
2 reviews
0 helpful votes
Follow Mcnulty W.
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I've only had this wig a few days, but I really liked it right out of the box. For an inexpensive wig, it's very soft and the mono lace front cap is super comfortable. It frames my face well and is very light, with just the right amount of hair. I hope I can get a few more before it is discontinued!

Date of experience: May 29, 2019
Canada
2 reviews
1 helpful vote
Follow Selma A.
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I bought this wig on a whim because I wanted a shorter one for wearing on my forthcoming hol. My hair is a very short pixie style and i couldn't have picked anything closer if I tried the style colour length are all spot on. I don't think anyone will even notice it's not my own hair. The colour is just perfect so natural. A big thank you to you for your kind advice, and the service given is first class also the color enclosed is a lovely touch.

Date of experience: May 23, 2019

Overview

UrHair has a rating of 2.1 stars from 184 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UrHair most frequently mention customer service, return address and full refund. UrHair ranks 232nd among Wigs sites.

service
31
value
31
shipping
32
returns
27
quality
31