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    UrHair

Corporate Values

Overview

UrHair has a consumer rating of 3.79 stars from 141 reviews indicating that most consumers are generally satisfied with their purchases. UrHair also ranks 4th among Wigs sites.

View ratings trends

What reviewers want you to know

Positive highlights

  • Thank you for a great product and for wonderful customer service.
  • Nice light weight as I have total hair loss the density of hair is very important and I love it!

Critical highlights

  • I ordered a wig from this company and it was described as lace front.
  • I tried for 3 weeks to get a return address but they refused to accept the item back.
How would you rate UrHair?
Top Positive Review

“Great Everyday Wig”

Cozette O.
5/7/19

This wig is as close to "out of the box" as you can get. I have worn wigs for over 10 years, so I appreciate being able to choose from this company and actually be satisfied with my selection. This wig more suited me. Not just the ease of very little styling needed, but the comfortable fit and quality of construction is excellent. I have worn it for nearly a month and have received many compliments. I will be ordering one in different color.

See positive reviews
Top Critical Review

“Chinese scam”

Maria R.
1/17/20

These guys are LOCATED in China therefore you'll need to pay imported duties to receive your item! Not human hair wigs! Worse customer service. Opened an official claim against them!

See critical reviews

Reviews (141)

Rating

Timeframe

Other

Reviews that mention popular keywords

wig (126) customer service (10) return address (4) hair loss (4) cancer patient (3) hair wig (5)
mariar684
1 review
1 helpful vote
January 17th, 2020
These guys are LOCATED in China therefore you'll need to pay imported duties to receive your item! Not human hair wigs! Worse customer service. Opened an official claim against them!
gloriak88
1 review
0 helpful votes
May 20th, 2020
Nothing like the picture. It's a lot of hair that doesn't resemble a short pixie haircut at all. I was told that you would not have to have It cut that it would come already cut in the style.
mb479
1 review
0 helpful votes
May 17th, 2020
I requested a cancellation of my order 6 min after purchase, after realising I bought wrong wig. The company stated they could not cancel, and went on to charge my account. After multiple email exchange with Lucy, I realised that these were more of automated replies than messages from a real human. Responses to my demands for a refund and stopping the transaction were just infuriating; 'do us a favour and keep the item' or 'order cancellation has bad effects on our account', the list of excused goes on. I reported them to PayPal, which handled the transaction and am waiting for their resolution.
rosemaryb112
1 review
0 helpful votes
May 12th, 2020
The 2 wigs received were not even remotely close to what I ordered. They refuse to provide a return address for a refund. finally, acknowledge that what was sent was not what was ordered and wanted to give me a 10% refund. What the XXX$$$## are they talking about I want 100% of the money back for your misrepresentation. Stir clear of this rip off company. I'll also will be putting a review on the BBB site!
gloriar164
1 review
3 helpful votes
April 20th, 2020
I finally closed the case I had with these people. The wig I ordered was wavey and reached the neck-line. What these people sent me looked like a black bundle of candy floss. I got paypal on to them and they refunded me. They kept writing to me and making offers of discount and I refused all of their offers. This cannot be a proper firm. I think they are a rip-off and no one should ever order from them. The wigs they advertise in the fotos are not what they sell.
valerijf
1 review
2 helpful votes
December 18th, 2019
It's not a wig company. I ordered wig for my mother from their "amazing wigs pictures,," those wigs doesn't exist. No body makes any specific wigs for customers. They waist your money and time with very bad quality and style products. Chinese scammers. AVOID !!!!!
sandrab1236
1 review
2 helpful votes
February 7th, 2020
I spent £128 on a real hair wig. After 4 weeks I got a wig nothing like the one I ordered in style or colour. My hairdresser says it is not human hair but synthetic. URHAIR will not give a refund but suggest I try it on again or use it as an "alternative wig" Disgusting attitude !
monicah147
1 review
4 helpful votes
January 24th, 2020
This company r complete liars scammers an fake, fake 5 star reviews,,, WARNING...AVOID AVOID AVOID !!!!!...no returns!, no refunds, no customer service whatsoever....
carolb801
1 review
4 helpful votes
September 15th, 2019
This company is s scam and are acting fraudulently. Look on the internet for trustpilot and see genuine reviews. They take your money and you receive sub standard wigs in wrong colour and style . They refuse to give refunds. I understand they are under investigation. Please be careful as what you receive will have no resemblance to what is on the site. I posted a negative feedback and they took it off. Very suspicious of those on here.
mariar661
1 review
4 helpful votes
January 7th, 2020
Claiming to be UK based. Lie! Actually in China (even the websi4states 8 hours ahead of GMT).

Claiming to be a limited company. Lie! Not registered with Companies House.

No UK number or address. Be aware!

Chinese address is a PO Box. They do not even provide the returns address - they exoecustomers to REQUEST a return despite Consumer Rights Act.

Furthermore, they try to penalise customers by reducing the refund amount.

IP address is using a VPN to make them appear in the USA.

Using branded wig stock images but producing fakes.

In breach of the Consumer Regulations Act where you have a Right to Cancel. They REFUSE refunds despite being quoted the law.

Here's what to do:

Raise a claim with PayPal. Keep all correspondence at dispute stage to a minimum stating the law and your right to a refund.

Claims can be raised under Item Not Received, Not as Described or fraud.

If non-PayPal, raise a 'charge back' with your bank, or a claim with your credit card company if over £100. You WILL get your money back.

Tell them you are a fraud victim. Do it ASAP as you may need yo wait for the case to be investigated and they have to allow the seller to respond.

Once the case is escalated, do not engage with the company. They tried to email me with scaremongering (30% refund etc.) but hold out. Take screenshots and keep all records.

Action Fraud will give you a crime reference number.

Leave a negative Trust pilot review.

Tip for consumers: Avoid.

jand183
1 review
1 helpful vote
December 12th, 2019
I emailed immediately on opening the package which stank of the cheap nylon inside and finding the product did not in any way resemble what I ordered.
Two weeks of emails and their suggestions have been.. send the product back with a further £40... send the product back with a further £35...wash and brush it...take it to my hairdresser to be restyled...a goodwill gesture of £10 and I can keep the wig...a goodwill gesture of £5 and I can keep the wig.
paulinep62
1 review
2 helpful votes
December 4th, 2019
Urhair don't follow their own return and refund policy so beware. If the item doesn't fit or it doesn't resemble the picture then you won't get a refund. I tried for 3 weeks to get a return address but they refused to accept the item back. Very unhappy with this company wouldn't recommend them
vikkij6
1 review
2 helpful votes
November 24th, 2019
I paid £176 for Brazilian Remy Human Hair and all i got was synthetic hair with a price tag of $14.00. The idiot who packed it was too busy to realise he included the price in the pack!
As seen below I ordered the wig on the right and received the one on the left. The price tag is shown in the middle.

Tip for consumers: Do not buy from Urhair, you will be scummed

ifeoman1
1 review
4 helpful votes
November 4th, 2019
Please don't buy any wig from this company. I paid £161 for a human hair and they sent me a synthetic hair which i can get at any shop at £20 or less. I am in tears as I regret not properly checking reviews before purchasing from this fraudulent company.
I am currently asking them to refund my money.
Please be careful guys.
bevb39
1 review
1 helpful vote
November 22nd, 2019
I recieved a wig that was appalling quality - when asked for a refund they refused. The reviews on their website I believe to be false. Avoid them!
shereed12
1 review
1 helpful vote
June 6th, 2019
DO NOT USE THIS COMPANY....

After reading reviews after purchasing a wig, they constantly try to make deals with you... I've had to escalate it to PayPal.

I bought a wig for black women as described in the website but they put a nude colour cap on... It is impossible for me to wear.

They said they would send pictures which they did not. And now saying I can keep the wig and get another half price.... Erm no I just want my money back including postage.
parr1
1 review
1 helpful vote
December 11th, 2019
I cancelled my order 3 hour after the payment and they refuse the refund. After a week of mails they suggested to refund 25% , without ever sending the wig!!!
Beware they are scammers!
kerensab2
1 review
5 helpful votes
December 19th, 2018
I ordered a wig from this company and it was described as lace front. It is not. I paid over £100 for it and it looks like a bad cosplay wig. There is no lace, only something I have never seen on any wig before, not even a cheap costume one. See the attached pics. It has a thick white band sewn right at the hairline which makes it impossible to part of blend in your own hair. It looks like a clown wig. They refuse to let me return it and refund me.

Tip for consumers: Avoid, unles you really want a cosplay wig for £100+

sheilaw97
2 reviews
11 helpful votes
April 3rd, 2019
I ordered wig cancelled within minutes due to reading reviews,that was beginning of march,cannot get my money back,they insisted on sending the wig out,which came & nothing like what i ordered,they keep offering all sorts of things but no refund. I am at my witts end they take advantage of vunerable people & need exposing it is a scam.they now tell me it's about £40to return this rubbish then they say I am not answering the e.mails I can assure you I am & not very pleasant replies STAY AWAY.
cozetteo
2 reviews
0 helpful votes
May 7th, 2019
This wig is as close to "out of the box" as you can get. I have worn wigs for over 10 years, so I appreciate being able to choose from this company and actually be satisfied with my selection. This wig more suited me. Not just the ease of very little styling needed, but the comfortable fit and quality of construction is excellent. I have worn it for nearly a month and have received many compliments. I will be ordering one in different color.
juliet410
1 review
1 helpful vote
April 30th, 2019
Please do not buy from this site, they have robbed me of 130.00 pounds and I'm still trying to get my money back. They sent me a cheap dressing up wig like the other ladies when I ordered a human hair quality wig. They are despicable and shouldn't be allowed to trade in this country. I just hope paypal can help me resolve it. I'm in the middle of a resolution with the company. Wish me luck
samb401
1 review
2 helpful votes
October 10th, 2019
Product arrived not what was advertised and arguing over refunding for weeks now of multiple emails . They want you to spend more to correct their deception. Do not buy avoid
agnek1
1 review
0 helpful votes
May 9th, 2019
Very poor quality, looks nothing like in photos! They are putting wrong return address so that you could not return! Please avoid at all cost!
catherinel161
1 review
4 helpful votes
March 15th, 2019
I have cancelled my order within 55 minutes of placing it and have been refused refund by this this company. I have escalated my issue with PayPal they have recovered my money within two weeks. While I have been waiting for the outcome of PayPal investigation this dishonest supplier was bombarding me with the countless email all contradicted one another in total over 50 emails. My advice to you is keep responding by just copying your original refund request do not enter to any dialogue just the factual email copied over and over.
annb489
1 review
1 helpful vote
September 30th, 2019
Scam company, steals the photos. Puts fake positive feedback on all sites including this one. Wigs look like dolls hair and they refuse to refund. The colour and style bear no relation to the photos. They are constantly under investigation and change their name and trade under different names.

Q&A (11)

Answer:

Scam company selling sub standard products that bear no resemblance to those advertised!!!

By Lisa M.
See more answers (6)
Answer:

I hope you can try & stop these horrible people I to am a sufferer & don't need the added stress of these people cannot get my money back,I have wrote on several sights about them but they're advertising in different names which you can't keep up with one way to make easy money out of vulnerable people.

By Sheila W.
See more answers (3)
Answer:

They reply but it's like a game of ping pong with them just refusing to refund and instead offering more products at a discount price! Terrible company!!!

By Lisa M.
See more answers (3)
Answer:

ABSOLUTELY NOT.. IT'S A SCAM.. THEY ARE THE SAME WIGS YOU BUY AT A PARTY SHOP FOR LESS THAN 10 DOLLARS

By Virginia S.
See more answers (2)
Answer:

EVERYONE AROUND ME IS SORRY FOR ME TO HAVE SPENT 132 UK POUNDS ON A WIG WORTH LESS THAN 10 DOLLARS

By Virginia S.
Answer:

IT IS NOT SAFE!!! YOU WON'T GET YOUR MONEY BACK AND THE PRODUCT YOU GET IS NOT WORTH 5 POUNDS. I LOST 200 EUROS WITH THEM.

By Vir L.
Answer:

DELIVERY IS ONE OR TWO MONTHS... AND IT'S DEFINITELY NOT WORTH THE WAIT.

By Virginia S.

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