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    UrHair

Corporate Values

Overview

UrHair has a consumer rating of 3.61 stars from 151 reviews indicating that most consumers are generally satisfied with their purchases. UrHair also ranks 10th among Wigs sites. The most common issues with UrHair are around returns, which are more complicated than expected by some customers.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
25
View ratings trends
23
See all photos

What reviewers want you to know

Positive highlights

  • Nice light weight as I have total hair loss the density of hair is very important and I love it!

Critical highlights

  • The wig I ordered was wavey and reached the neck-line.
  • no returns!, no refunds, no customer service whatsoever...
How would you rate UrHair?
Top Positive Review

“Great Everyday Wig”

Cozette O.
5/7/19

This wig is as close to "out of the box" as you can get. I have worn wigs for over 10 years, so I appreciate being able to choose from this company and actually be satisfied with my selection. This wig more suited me. Not just the ease of very little styling needed, but the comfortable fit and quality of construction is excellent. I have worn it for nearly a month and have received many compliments. I will be ordering one in different color.

See positive reviews
Top Critical Review

“Avoid, avoid, avoid”

Anna H.
6/1/20

Don't buy anything from this site. You get a hideous, cheap synthetic wig that is absolutely nothing like the one ordered. Lucy is rude and won't give return details. Am not getting any replies now. I have reported them to Trading Standards, PayPal and Trustpilot where they have only have fake 5* reviews or genuine 1*. Don't buy from them, you will absolutely regret it. If you do use PayPal or a credit card.

See critical reviews

Reviews (151)

Rating

Timeframe

Other

Reviews that mention popular keywords

wig (135) customer service (11) return address (4) hair wig (6) hair loss (4) cancer patient (3) quality wig (4) credit card (4)
annah644
1 review
5 helpful votes
June 1st, 2020
Don't buy anything from this site. You get a hideous, cheap synthetic wig that is absolutely nothing like the one ordered. Lucy is rude and won't give return details. Am not getting any replies now. I have reported them to Trading Standards, PayPal and Trustpilot where they have only have fake 5* reviews or genuine 1*. Don't buy from them, you will absolutely regret it. If you do use PayPal or a credit card.

Tip for consumers: Don’t

Service
Value
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Quality
dariai5
1 review
5 helpful votes
June 10th, 2020
Avoid that site. They claim that it is real hairs but no way that it is real hair. They look cheap. The cap is different. Everything wrong about that company. Even the box is from some flower company. 10$ is a max price for all that! If you try to refund the money they'll write: We spend a lot of time and money on this wig, the prime price for this wig cost us very high. Please consider our position.If you return it to us, we won't resell it or use it.
Is it the proper answer?
I'm trying to return money via Paypal, don't know if it is possible. The wig looks as a cheap arta

Tip for consumers: AVOID!

Service
Value
Shipping
Quality
mariar684
1 review
8 helpful votes
January 17th, 2020
These guys are LOCATED in China therefore you'll need to pay imported duties to receive your item! Not human hair wigs! Worse customer service. Opened an official claim against them!
brendaa350
1 review
1 helpful vote
October 3rd, 2020
Do not buy from this Chinese Company pretending to be a UK Company. I was so excited waiting for my wig to be delivered. When it eventually arrived I was sooo disappointed. It was just like a fancy dress wig not the silvery blonde that I expected, but bright yellow. I have not got the time or energy to send it back. I was so unhappy i put in straight into the bin. This just to warn anyone else considering buying from them. It is an expensive lesson to learn
gloriak88
1 review
4 helpful votes
May 20th, 2020
Nothing like the picture. It's a lot of hair that doesn't resemble a short pixie haircut at all. I was told that you would not have to have It cut that it would come already cut in the style.
mb479
1 review
3 helpful votes
May 17th, 2020
I requested a cancellation of my order 6 min after purchase, after realising I bought wrong wig. The company stated they could not cancel, and went on to charge my account. After multiple email exchange with Lucy, I realised that these were more of automated replies than messages from a real human. Responses to my demands for a refund and stopping the transaction were just infuriating; 'do us a favour and keep the item' or 'order cancellation has bad effects on our account', the list of excused goes on. I reported them to PayPal, which handled the transaction and am waiting for their resolution.
rosemaryb112
1 review
3 helpful votes
May 12th, 2020
The 2 wigs received were not even remotely close to what I ordered. They refuse to provide a return address for a refund. Finally, acknowledge that what was sent was not what was ordered and wanted to give me a 10% refund. What the XXX$$$## are they talking about I want 100% of the money back for your misrepresentation. Stir clear of this rip off company. I'll also will be putting a review on the BBB site!
monaa55
1 review
3 helpful votes
June 3rd, 2020
Don't think of ordering from this company. The wig hair is not natural and it look likes a doll hair
gloriar164
1 review
9 helpful votes
April 20th, 2020
I finally closed the case I had with these people. The wig I ordered was wavey and reached the neck-line. What these people sent me looked like a black bundle of candy floss. I got paypal on to them and they refunded me. They kept writing to me and making offers of discount and I refused all of their offers. This cannot be a proper firm. I think they are a rip-off and no one should ever order from them. The wigs they advertise in the fotos are not what they sell.
sarahj688
1 review
3 helpful votes
June 27th, 2020
I have to wear wigs because of Alopcia and because of Covid, my regular supplier was closed.

Before buying from URHair, I asked if I bought two different shades, could I return the one not needed to change for the one I choose so I have two. The answer was yes...

They took forever to arrive (made in Shanghai) and on taking the one I liked the colour of from the box, it was very thin hair, had a bald patch on top with no hair and a clump sewn in together producing a sort of mini pony tail. Titally useless... Plus dark Brown hair on a light colour cap means you can see through the hair when it moves

I contacted Lisa the owner of UHair to return for a refund. Her answer was to reconsider because she will loose money! I had soent over £120 and waited 5 weeks!... Her next response was 15% discount to order two more! WHAT? I refused and said I would take £100 back (losing money) and pay for their return... I didn't need to offer this.

The next response was to give her ANOTHER £80 to order again...

I am now going through my bank for a FULL REFUND

These wigs look nice in the pictures, look nice when you first take then out of the box, but are no good for everyday wear and are very thin and not for everyday use.

My current four wigs (all the same) have done over three years and are far better than these

URHair use the same Shanghai manufacturer and chart for their website as many other sellers use and have no control over quality. They are simply 'middle men'

How could you even wear this to the dentist. A dead give away that it's a wig... Terrible quality.

No returns are complicated as what is written on the website... Lisa is complicated and won't accept returns. I will let the bank sort this now...

AVOID

The last photo shown is my current wig that has had over three years every day use... Perfect parting and no bald patches even now and is still very think
leec299
1 review
4 helpful votes
August 28th, 2020
My mother ordered a real hair her colour before her chemo started
Took 22 days to arrive
Wrong colour
Not human hair
Avoided giving postcode so you can't return
Website states guaranteed 30 day refund
They refuse to refund
See trust pilot also
vitaliaf
1 review
2 helpful votes
July 31st, 2020
His company is A SCAM!
This company is A SCAM!
I WISH I HAD CARRIED OUT A MORE THOROUGH RESEARCH BEFORE PLACING MY ORDER.
If you have money to throw away just put it straight in the bin! It will save you much frustration and disappointment.
None of the facts stated on their website are GENUINE!
There's a UK address on it and a picture of a group of professionals suggesting that you're dealing with resl experts... IT'S ALL A BIG FAT LIE!
This is a Chinese company and you get the worst quality wig I've ever seen in my entire life!
When you ask for a refund you get a pushy response, which has obviously been translated by google as some of the sentences were plainly laughable, asking you to give the wig a chance!
I paid £179 for a wig that would be embarrassing to wear even on Halloween!
I can live with losing £179 but the disappointment and anger I felt after over a month of waiting for my supposedly' real looking wig' is way more upsetting.
Spare yourself this aggravation STAY AWAY FROM THIS COMPANY - THEY SHOULD NOT BE ALLOWED TO GET AWAY WITH THIS BEHAVIOUR TOWARDS PEOPLE WHO BUY WITH TRUST! STAY AWAY STAY AWAY!

Tip for consumers: DO NOT READ THE TESTIMONIALS ON THEIR OWN WEBSITE!
Read what independent customers have experienced with this company on trust pilot!

DO NOT GIVE THIS COMPANY YOUR MONEY!

Service
Value
Shipping
Quality
nickyl14
1 review
2 helpful votes
August 1st, 2020
This company thrives on people's vulnerability and takes their money and refuses to refund you. My Mum purchased a wig from them, it was so horrendous we didn't even take it out of the wrapping. They refuse to provide any refund details, send you emails which make no sense as they can't speak English and basically they must be breaching every consumer law in this country. You will not get your money back. Don't waste your money with this horrible company run by the scum of the earth who are just out to get money any way they can. I wish I had done more research about them. Buyer beware - they are fraudsters and thieves. DO NOT PURCHASE FROM THIS COMPANY.

Tip for consumers: STEER CLEAR AT ALL COSTS!

Service
Value
Shipping
Quality
jeanettes123
1 review
2 helpful votes
July 10th, 2020
I ordered a Remy human hair wig, but was sent a synthetic wig. Customer service replies quickly but they "only accept returns if item is faulty"... and offered 20% off next order. Still arguing with customer services trying to get refund.
andreiab1
2 reviews
0 helpful votes
June 6th, 2019
I loved this wig so much. The fit, the color, was fabulous, however, I couldn't figure out a way to style it that would look good on me. I'll keep trying to find another wig that will suit me better. Thank goodness for this website's excellent return policy! I am always pleased with the customer service and their exchange/credit policy. You do have to pay shipping back, but to me that only seems fair if you are not going to keep the wig.
valerijf
1 review
7 helpful votes
December 18th, 2019
It's not a wig company. I ordered wig for my mother from their "amazing wigs pictures,," those wigs doesn't exist. No body makes any specific wigs for customers. They waist your money and time with very bad quality and style products. Chinese scammers. AVOID!
sandrab1236
1 review
7 helpful votes
February 7th, 2020
I spent £128 on a real hair wig. After 4 weeks I got a wig nothing like the one I ordered in style or colour. My hairdresser says it is not human hair but synthetic. URHAIR will not give a refund but suggest I try it on again or use it as an "alternative wig" Disgusting attitude!
pippae1
1 review
2 helpful votes
July 17th, 2020
Do NOT order from this company they are scammers! They said wrong wigs and wrong colours. They don't allow refunds.
monicah147
1 review
8 helpful votes
January 24th, 2020
This company r complete liars scammers an fake, fake 5 star reviews,,, WARNING... AVOID AVOID AVOID!... no returns!, no refunds, no customer service whatsoever...
carolb801
1 review
9 helpful votes
September 15th, 2019
This company is s scam and are acting fraudulently. Look on the internet for trustpilot and see genuine reviews. They take your money and you receive sub standard wigs in wrong colour and style. They refuse to give refunds. I understand they are under investigation. Please be careful as what you receive will have no resemblance to what is on the site. I posted a negative feedback and they took it off. Very suspicious of those on here.
mariar661
1 review
8 helpful votes
January 7th, 2020
Claiming to be UK based. Lie! Actually in China (even the websi4states 8 hours ahead of GMT).

Claiming to be a limited company. Lie! Not registered with Companies House.

No UK number or address. Be aware!

Chinese address is a PO Box. They do not even provide the returns address - they exoecustomers to REQUEST a return despite Consumer Rights Act.

Furthermore, they try to penalise customers by reducing the refund amount.

IP address is using a VPN to make them appear in the USA.

Using branded wig stock images but producing fakes.

In breach of the Consumer Regulations Act where you have a Right to Cancel. They REFUSE refunds despite being quoted the law.

Here's what to do:

Raise a claim with PayPal. Keep all correspondence at dispute stage to a minimum stating the law and your right to a refund.

Claims can be raised under Item Not Received, Not as Described or fraud.

If non-PayPal, raise a 'charge back' with your bank, or a claim with your credit card company if over £100. You WILL get your money back.

Tell them you are a fraud victim. Do it ASAP as you may need yo wait for the case to be investigated and they have to allow the seller to respond.

Once the case is escalated, do not engage with the company. They tried to email me with scaremongering (30% refund etc.) but hold out. Take screenshots and keep all records.

Action Fraud will give you a crime reference number.

Leave a negative Trust pilot review.

Tip for consumers: Avoid.

Service
Value
Shipping
Quality
harrist10
2 reviews
1 helpful vote
May 8th, 2019
It is very pretty and noticeable. When you have it on it's obvious you're wearing a wig, but that's perfectly fine. The only reason I didn't give a five-star review is because the colors are not same as pictured, which is unfortunate, since I specifically wanted to own it for the beautiful colors. Still, it is really nice. I would definitely recommend it.
cozetteo
2 reviews
1 helpful vote
May 7th, 2019
This wig is as close to "out of the box" as you can get. I have worn wigs for over 10 years, so I appreciate being able to choose from this company and actually be satisfied with my selection. This wig more suited me. Not just the ease of very little styling needed, but the comfortable fit and quality of construction is excellent. I have worn it for nearly a month and have received many compliments. I will be ordering one in different color.
jand183
1 review
4 helpful votes
December 12th, 2019
I emailed immediately on opening the package which stank of the cheap nylon inside and finding the product did not in any way resemble what I ordered.
Two weeks of emails and their suggestions have been. Send the product back with a further £40... send the product back with a further £35... wash and brush it... take it to my hairdresser to be restyled... a goodwill gesture of £10 and I can keep the wig... a goodwill gesture of £5 and I can keep the wig.
paulinep62
1 review
3 helpful votes
December 4th, 2019
Urhair don't follow their own return and refund policy so beware. If the item doesn't fit or it doesn't resemble the picture then you won't get a refund. I tried for 3 weeks to get a return address but they refused to accept the item back. Very unhappy with this company wouldn't recommend them

Q&A (11)

Answer:

Scam company selling sub standard products that bear no resemblance to those advertised!

By Lisa M.
See more answers (7)
Answer:

SAME HERE... AM IN CONTACT WITH SEVERAL INTERNET CRIME ORGANISATION TO STOP THEM... I spoke with cancer patient like me who were treated in such an awful way. That after taking our money of course and not returning it. I have had it for you the UK link below to help but if you can also report them... of course like all the scammers they trade under hundred of names... all of us together we can stop them. Even if it's a Chinese Company. https://www.simplywigs.co.uk/blog/buying-a-wig/

By Vir L.
See more answers (4)
Answer:

They reply but it's like a game of ping pong with them just refusing to refund and instead offering more products at a discount price! Terrible company!

By Lisa M.
See more answers (3)
Answer:

ABSOLUTELY NOT. IT'S A SCAM. THEY ARE THE SAME WIGS YOU BUY AT A PARTY SHOP FOR LESS THAN 10 DOLLARS

By Virginia S.
See more answers (2)
Answer:

EVERYONE AROUND ME IS SORRY FOR ME TO HAVE SPENT 132 UK POUNDS ON A WIG WORTH LESS THAN 10 DOLLARS

By Virginia S.
Answer:

IT IS NOT SAFE! YOU WON'T GET YOUR MONEY BACK AND THE PRODUCT YOU GET IS NOT WORTH 5 POUNDS. I LOST 200 EUROS WITH THEM.

By Vir L.
Answer:

DELIVERY IS ONE OR TWO MONTHS... AND IT'S DEFINITELY NOT WORTH THE WAIT.

By Virginia S.

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3.6
151 reviews
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