UrHair has a rating of 2.1 stars from 184 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about UrHair most frequently mention customer service, return address, and full refund problems. UrHair ranks 233rd among Wigs sites.
They advertise human hair wigs but send a cheap wig as available on Temu for a fraction of the price. Based in China but uses a UK email. Total scam company.
Tip for consumers:
Got a partial refund.
Products used:
Wig
Date of experience: December 31, 2024
I ordered a light brown bob style wig. Got a long dark brown one. After asking for more than a week for a return address, they just keep sending me auto generated emails with excuses. I paid £95 out of my sick pay, only for them to suggest I go to the hairdressers to have it cut. It feels like plastic. They claim to be UK based, but they're actually just another company from China. I wish I had read the reviews before I purchased
Tip for consumers:
Don’t
Products used:
None
Date of experience: November 14, 2022
A fraudulent and scam site that displays pictures of wigs, they alleged that they're making it using human hair on demand, then it turns out that the pictures shown are celebrities and people with their real hair, and this site does not produce these products and does not return shoppers' money.
They stole 350 pounds from me and keep asking more for no reason!
Tip for consumers:
DO NOT use this website and warn people you know who may need these products.
I lost 350 pounds at least for nothing!!
Products used:
Wigs and hair products
Date of experience: September 4, 2022
This company displays unreal photos of the wigs. When I received my order, the wig was totally different from the picture and it is a very ugly and low quality wig.
Lisa, their contact person refused in several emails to provide the address for returns. She also refused to offer refund. This is a scam, please complain to stop them!
Tip for consumers:
Fraudulent website, they don't refund, the wigs on the website are not same with what you receive.
Products used:
Wig
Date of experience: September 29, 2022
This wig is super soft. It is perfect for my head. Good value for the money. I'm happy with my purchase. I have combed it with a wide tooth comb and there was little to no shedding. It is already the style I would like, so I haven't tested any heat tools with it yet.
Tip for consumers:
the wigs so good, i will buy more
Products used:
This wig is super soft. i like it
Date of experience: April 10, 2023
Ordered a wig for a friend. Colour was nothing like what had been ordered and it didn't fit. Was far to big. UrHair refused to refund the money or abide by any UK web selling laws. This is a scam site selling cheap, mass prodcued, plastic wigs. Trustpilot gives them less than 1 star. These people are criminals.
Tip for consumers:
Please don't use this site. Trust pilot gives it less that 1 star. The https://www.simplywigs.co.uk/blog/more-fraudulent-wig-companies/ highlights UrHair as one of the scam/fraudulant sites advertising in the UK, with a co.uk website but are actually based in China.
Products used:
This is what was purchased Red 4" Boycuts Hairstyles Capless Synthetic Wigs (SKU: DB19215115) but it can't be used because the colour is nothing like the sales pic on the website and it does not fit. We were extremely careful in measuring prior to ordering. The wig is rubbish.
Date of experience: December 16, 2022
This wig is very soft and realistic looking and also full in the back. It's very comfortable once you get it in place. Overall, this is a nice quality product!I am pretty happy with it! It's my first time ordering a wig and I'm impressed at the quality of it. It look super natural. I love it!
Tip for consumers:
you will find you1fav wigs on this website
Products used:
i love the urhair wigs. so nice.will buy again
Date of experience: February 13, 2023
Wish I had read these reviews before I bought. Wig arrived - looked like something I would wear in a pantomime. The wig was nothing like the picture and was Very poor quality. Like everyone else I am getting nowhere with Lucy and have no hope of getting a refund. Stay well away from this company
Date of experience: October 25, 2022
Bought wig for £80.00. Wrong wig and colour sent. Sent them emails asking for a Return Policy as none was enclosed with my order. Refused my pleas to return the wig. How can I get my money back.? Someone help me, please! Thanks
Date of experience: August 19, 2023
Purchased a remy wig. Took it out of box and carefully brushed it with the brush I also bought. The amount of hair that fell out was unbelievable. This happened again when I brushed it again. You can see the cap through the thin hair on the top. Very unhappy with product. I wont be wearing it. What a waste of money. I feel its pointless contacting the company as they will make up some reason for not dealing with the very poor quality. I purchased a remy wig from them about 2 years ago which was ok, hence the reason I purchased another. I wont buy another from them. I certainly do not recommend this company.
Tip for consumers:
Very poor quality and experience.
Products used:
None
Date of experience: October 21, 2022
ABSOLUTELY HORRIBLE WIGS,SYNTHETIC FOR SO MUCH MONEY, WIGS ARE NOTHING LIKE THE PICTURES, CUSTOMER SERVICE IS TERRIBLE ALL THEY DO IS TRY AND GET YOU TO SPEND MORE MONEY, TELL ALL YOUR FRIENDS TO TELL ALL THEIR FRIENDS AND REVIEW THE HELL OUT OF THIS COMPANY, PRETENDING TO BE UK BASED TO SCAM BRITISH CUSTOMER'S. AFTER SO MANY BAD REVIEWS, WHY ARE THEY STILL TRADING?
Products used:
WIGS
Date of experience: June 23, 2024
I ordered a shoulder length wavy grey wig as shown in the picture so I could experience how I would look before going full on grey naturally. I chose a wig that looked youthful in the image online, what I received was a short, curly wig with a full fringe that made an old woman look older! I have tried to contact for a full refund and was told to take to a hairdresser to sort out! How can a hairdresser make a short wig long?
Tip for consumers:
Read reviews and check background first. always pay by paypal or Credit Card to get money refunded
Products used:
Wigs
Date of experience: February 24, 2023
DO NOT BUY FROM THIS COMPANY! I bought a "human hair" wig from them. When it arrived, it was obviously not human hair, it was synthetic and made of nylon. You could also see the cap through the hair, it was disgusting. I've bought better Halloween wigs for a couple of quid. I emailed them straight away asking for a refund and an address to return it to. Then followed a stream of emails with them offering me £40 refund, then £50, then £60 if I was to keep this disgusting thing. NO I wanted a full refund. I also found out that they are based in China, NOT the UK address that they purport to be. Thankfully I had paid via PayPal on my credit card so after getting nowhere with the company, I did a dispute and PayPal ruled in my favour. This company is just a bunch of vile scammers. I also found out that the BBC did an investigation into them in October 2020. Just google BBC URHair
Tip for consumers:
Beware, you will never get a refund from this company. You will also be expected to return to China at your own cost for inferior products despite this company purported to be based in the UK
Date of experience: October 31, 2022
Don't buy anything from this site. You get a hideous, cheap synthetic wig that is absolutely nothing like the one ordered. Lucy is rude and won't give return details. Am not getting any replies now. I have reported them to Trading Standards, PayPal and Trustpilot where they have only have fake 5* reviews or genuine 1*. Don't buy from them, you will absolutely regret it. If you do use PayPal or a credit card.
Tip for consumers:
Don’t
Products used:
Wig
Date of experience: June 1, 2020
This company is s scam and are acting fraudulently. Look on the internet for trustpilot and see genuine reviews. They take your money and you receive sub standard wigs in wrong colour and style. They refuse to give refunds. I understand they are under investigation. Please be careful as what you receive will have no resemblance to what is on the site. I posted a negative feedback and they took it off. Very suspicious of those on here.
Date of experience: September 15, 2019
I ordered a wig from this company and it was described as lace front. It is not. I paid over £100 for it and it looks like a bad cosplay wig. There is no lace, only something I have never seen on any wig before, not even a cheap costume one. See the attached pics. It has a thick white band sewn right at the hairline which makes it impossible to part of blend in your own hair. It looks like a clown wig. They refuse to let me return it and refund me.
Tip for consumers:
Avoid, unles you really want a cosplay wig for £100+
Date of experience: December 19, 2018
I have breast cancer and bought what was suppose to be a natural real hair wig to get me through this part. I have received a horrendous poor quality synthetic wig. Wrong colour... nothing like what was Illustrated. I emailed the day it received to ask how I could return it and receive a refund. I have now had 3 replies asking me to consider 'Their' position as it cost them a lot of money to customise and therefore won't be able to resell it. Asked me to please wash it and take it to a hairdresser to reshape? And finally maybe I can use it as an alternative! Absolutely shocking customer service. I have paid over £150 for a wig I cannot and will not wear... there is 3 inches of length longer on one side than the other and the back is around 3 inches shorter than the front... this is suppose to be a shoulder length wig... it's horrendous and all over the place.
Tip for consumers:
Don't buy anything from this site.
Products used:
I bought a wig. Terrible quality. Customer service even worse
Date of experience: September 20, 2019
SCAMMER ALERT!
Wish I could give no stars. Please do not buy from this company. They are absolute thieves. I ordered a wig, it came but did not look nice at all. I put everything back in it's original packaging and emailed them to return it considering no where on their website does it state they don't accept returns, after emailing back and forth for over 2 months now I still haven't received my money back. Over £90 gone down the drain. Please save yourself the headache!
Date of experience: November 13, 2020
You can buy a better looking wig from a fancy dress shop. They are nothing like the pictures on the site. They offer a guaranteed 30 day refund. That's a bare faced lie. After repeated emails its not happening. We were conned. Lots of others have been conned. Don't get conned. Please go somewhere else
Tip for consumers:
They're selling rubbish products and when you receive your goods and realise you've been had there is no return address and they won't give one. You can only hope that you're bank can help out.
Date of experience: June 25, 2021
I ordered a Remy human hair wig, but was sent a synthetic wig. Customer service replies quickly but they "only accept returns if item is faulty"... and offered 20% off next order. Still arguing with customer services trying to get refund.
Date of experience: July 10, 2020
Dreadful product, dreadful customer service. DO NOT BUY!
Ordered a blonde, straight real human hair wig for my mum after she lost hair through chemotherapy treatment hoping to boost her confidence. What arrived was a red, curly wig that was definitely not made with real human hair.
When I emailed photos, quoted their returns policy etc they refused to refund and actually begged us (yes, begged) to buy another!
Their correspondence was rude and highly unprofessional. After weeks of back and forth, with me stating consumer rights and their refund and returns policy, we were offered a £10 refund, which was frankly insulting. Never buy from this company!
Date of experience: April 17, 2019
Bought a human hair wig. From them when it came it resembled a dead cat poor thing they w/ould not give me address to send it back to cusp care none existent
Tip for consumers:
Ur hair.co.uk poses as a uk company but buys their wigs fry china he de why theirs no return policy
Date of experience: March 19, 2024
It's not a wig company. I ordered wig for my mother from their "amazing wigs pictures,," those wigs doesn't exist. No body makes any specific wigs for customers. They waist your money and time with very bad quality and style products. Chinese scammers. AVOID!
Date of experience: December 18, 2019
I requested a cancellation of my order 6 min after purchase, after realising I bought wrong wig. The company stated they could not cancel, and went on to charge my account. After multiple email exchange with Lucy, I realised that these were more of automated replies than messages from a real human. Responses to my demands for a refund and stopping the transaction were just infuriating; 'do us a favour and keep the item' or 'order cancellation has bad effects on our account', the list of excused goes on. I reported them to PayPal, which handled the transaction and am waiting for their resolution.
Date of experience: May 17, 2020
Order human hair, was sent a badly mad synthetic wig. Been asking for a refund for over 3 months and they keep trying to get me to order another product really bad to deal with. Dont waste your time or money! I have reported them for fraud.
Date of experience: January 24, 2019
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