Urban Decay

I love this eyeshadow palette. The brush that comes with it works really nicely. The product lasts well, even without primer. There are a couple of shades I probably won't use but I'm happy with the 10 that I really love.

I ordered my spa on/23 with an expected delivery in 12-14 weeks (August). It is now November 11th and we just received the shipment this morning without the cover. Every time I reached out, it's another excuse. They finally had the tub ready and came up to a cover back order which delayed the shipment even more. 6 months later the tub finally arrived without the cover. The customer service employees were nice but didn't actually accomplish anything, just blamed everything on their third party manufacturer and shipping. Hoping the tub works, would buy again just FROM A DIFFERENT COMPANY! 1

You have a very good service. Because of your cleaning up the problem. The reason I especially like your service is that you send emails instead of calling. I have dealt with other services who also have good services but they call and I use their latest service for a 5 year supply then a year later they call again and want me to use more when I still have over a year supply left. I get tired of all their calls.

This palette is a soft case FYI. My product came damaged because it is not in a hard case. It must have been dropped in transit because the colors are loose or have fallen out. I have sent Urban Decay pictures of the damage as they requested and they are saying it does not prove the enough damage! They are choosing not to believe that their product is damaged and not do the right thing and send me a new product! Poor customer service. I also bought the honey which came in perfect condition so again I am assuming because this one is not protected by a hard case it gets damaged in transit and they will not replace it. This makeup is too expensive to waste your money to not have the company not do the right thing.

Had 5 orders and not one of them came with a return label. I had to call their CS and they were awrful. They told me too bad and I would have to pay for 5 different return labels to return the items. The CS Supervisor was so rude and condencending I also hate their new makeup base. I will never buy from their online store again. I just wasted $50 to ship the orders back. They lie, because they state on their website that they provide free return labels. They could have easily sent one to me. Done with them

I can't believe Urban Decay doesn't have any reviews yet! I love this site! I am completely in love with their 24/7 eyeliner. I always make sure to have the silver and the turquoise colors. I used to buy the pack of 5 mini 24/7 pencils but they discontinued it :( which sucks because I always restocked when I ran out of that. Now they have the duo's which I've been snatching up frequently.

I LOVE Urban Decay eyeshadow palettes too. With names like "Feminine", "Dangerous", "Fun", and "Rollergirl" (my favorite right now), there's something for everyone. They even sell Vegan make up!

I also love the Book of Shadows, and their Lip Love honey infused lipgloss. I can't get enough of Urban Decay. I know I sound like an advertisement right now but I don't care lol. They're friggen awesome.

Also never had any problems with customer service or receiving orders on time. I will continue to order from here and you should too!

I had a problem with one of my orders, called in immediately when they opened, was told it was fine and they would fix it when it arrived since it had gone through processing, and to call back. I called back and was told they didn't have any notes on the account and wouldn't honor the previous reps promises, even though they were recorded. I then asked for a supervisor, placing 17 calls to their office and 2 to their corporate office, asking for ANY supervisor to call me back. This was at the beginning of June, still never received a callback. I finally had to dispute the charges with my bank and have the whole transaction reversed. The only time their service is good is if you do NOT have ANY product issues. They don't fix any of them. Buyer beware!

Awful awful awful awful customer service was sent a broken eye shadow pallete- was asked to send the photos. Did everything only to be advised to send it back for a refund or replacement! I am shielding with a new born baby and now have the huge inconvenience and risk of travelling to a post office to send this though. This company is a shamble! Do not buy from them. They have the worst customer service!

I get this present for my step mom because we really enjoy the product. I'm getting the product we realized it wasn't the size we wanted. I then spoke to a representative and was told to send it back and I would get a refund that I would be able to spend on another product. After about a month I had not received my refund, I then called and they told me that they are unable to give me the refund. I then asked why and they couldn't give me an answer. I finally came to terms with it and just told them to send the product I sent back but they told me they're not able to with no explanation. The product cost me $36 which maybe doesn't sound like a lot but it is especially with everything going on around the world. I am extremely disappointed and upset at the way this was handled.