Urban Decay

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I can't believe that nowadays there is such a cosmetic brand that hides the little word in their policy that all sales are final, instead of marking the final sale on the webpage. No price match or no return allowed, and customer representatives are holding different words. Bunch of liars. I will never ever shop with them again.

I received a free sample of Urban Decay Vice Lip Bond Unbreakable Red liquid lipstick From Influenster and Urban Decay in exchange for my honest review. I absolutely love how it feels and how the color looks on me. It dries fast and doesn't smudge. Even when I was in the shower it didn't smudge and I still looked fabulous.

Sent me my order with 3 items missing. Their customer service is absolutely terrible. They make you
Jump through hoops and put up roadblocks to discourage you in following through. I would never buy from the company again.

Worst company return policy. My product was delivered without the foundation inside the compact case. Manufacturer issue. Customer service only offered a 20% off code to purchase another one.

I got a free example of Urban Decay Bad habit Lip Bond Solid Red fluid lipstick From Influenster and Metropolitan Rot in return for my genuine survey. I totally love the way it feels and how the variety looks on me. It dries quick and doesn't smear. In any event, when I was in the shower it didn't smear I actually looked breathtaking

Simply one of my favorite brands for my make-up line. I don't get allergies with it which means they use subtle ingredients. Recommend!

I purchased this bronzer multiple times and it CRACKS every time when it has barely been used. I called Urban Decay and they said they will give me a $20 credit to use online. Not helpful as this is the only product of theirs that I use. And i have 2 unopened bronzers that I am now stuck with. Don't recommend their bronzer at all :(

I have always struggled with sensitivity to chemicals in makeup, and it often results in swollen and watery eyes. However, since discovering Urban Decay, my makeup game has changed completely! I am absolutely in love with their products! Not only do they not irritate my eyes, but they also provide a smooth application and long-lasting wear. Knowing that their products are cruelty-free and made with plant-based ingredients is a huge plus for me. The packaging is also fantastic, as it allows me to conveniently carry it with me without any worries of it breaking or getting lost in my makeup bag. Urban Decay has truly become my go-to brand for makeup, and I highly recommend it to anyone with sensitive eyes like mine.

I called Urban Decay to ask a simple question about exchanging a palette. The customer service agent was rude & condescending. She would not provide me information about my previous order & said I needed to remember. She then told me that I could not speak with a supervisor and that one would not call me back. There's more but I will never purchase again from this company. It's unfortunate because we have many of their products. All they needed to do was help me to keep me.

Ordered three pallets of Naked for Christmas presents. No where did it say No Returns. They split the orders and charged shipping to get around the $50 free shipping and then told me I have to go to Return policy to find out that the Free no questions asked return policy doesn't apply to this! What a horrible experience! READ ALL the fine print before placing an order!

I am happy with their service. Thank you for the quick turnaround. Recommend and I will be back for more

While I was shopping the UD site with stuff in my cart, the Cyber Monday sale ended and everything went up. I was a loyal UD fan before that happened. Never using them again.

My cousin is studying in US and somehow I need to discover this brand for her. This is such a good brand for make-up & cosmetics all together. She just happy with every product. Thanks for being there. Strongly Recommended.

First of all, if you ever buy anything during a sale season or promotion–IT IS NOT RETURNABLE. However, they don't put that anywhere on your order or cart that it is effectively final sale, even though they brag about their "Love-it-or-leave-it-guarantee." It's a sham. I felt tricked into buying things I would NOT have bought if I had known it was final sale. I felt swindled and felt like they did not care. Sucker!

I've gotten spoiled by Sephora and Ulta. So I will never be shopping at Urbandecay.com ever again.

Also, their customer service reps are awful. "Elena" kept telling me it was my fault, that I was giving her the wrong order number, when she kept repeating the wrong numbers back to me...Just a terrible experience. You think they would put more effort into being more customer service oriented, but NOPE.

I placed an order on 11/21 with their early Black Friday deals for 3 eyeliners and the Honey Palette and it came with 5 sample items that I wanted. The order was everything I wanted but then they canceled without informing me. It's 11/29 today and I contacted customer service to ask why my order hasn't been shipped only to find out it's been canceled because they ran out of stock on the palette. The customer service chat agent told me to reorder it and didn't even know it was out of stock and not possible. My credit card still has the order in pending transactions. I tried buying 4 eyeliners instead to make the $60 minimum for the 5 samples again and now the samples are different and I don't want these samples because I already own them all. And I can't ship it to the same address because I will be across the country next week. I asked multiple times if anything can be done or if I can speak to a manager. She said there's nothing she can do and to call their customer service number. I've been on hold for over 45 minutes and no ring tones or call waiting music. I asked if I can give them my number for someone to call me back and she said there is no guarantee. If they had told me my order was canceled, I would have immediately replaced the order and I would have had all the products I wanted. It's very frustrating and unprofessional service. I don't find their service reliable. Urban Decay, you should let us know when you cancel our orders. How else would we know, I would have been waiting for my package forever.

انا احب سوي اجع السله في اي مجل تحتجو اتا اجهز
في اي مجل تحجوفي اي مجل بنو اي تعليم في اي مجل انا مستعد

In the last couple of years I have completely switched to gloss, maximum - balm lipsticks.
Urban Decay Vice Lipstick #Violate. This lipstick was the last one I bought in my collection.
Urban Decay Vice Lipstick are my favorites. I love their bullet or cartridge look. Due to the fact that the lower platform is slightly larger in diameter, they can be opened with one hand.
Of course, it gets printed everywhere - it's a creamy lipstick. It sounds very strange when claims are made to cream lipstick about this.
Does not tint lips, comes off delicately, I love such pieces that you can put on your lips and forget.

Awful awful awful awful customer service was sent a broken eye shadow pallete- was asked to send the photos. Did everything only to be advised to send it back for a refund or replacement! I am shielding with a new born baby and now have the huge inconvenience and risk of travelling to a post office to send this though. This company is a shamble! Do not buy from them. They have the worst customer service!

As a passionate lover of beauty and cosmetics, I'm always excited to try out new products and brands. I had the opportunity to try some products from the brand "Urban Decay" and I wanted to share my impressions with you all. Urban decay is a high-end cosmetic company known for its high-quality products and cutting-edge formulations. They have a wide range of offerings, from skincare to makeup, and everything in between. The products that I tried were from their line of eyeshadows and eyeliners. The eyeshadows were beautiful, with intense colors and great pigmentation. They applied smoothly and evenly, and they didn't crease or fade throughout the day. The eyeliners were also smooth and easy to apply. They stayed in place all day and looked great. Overall, I was impressed with the quality of the makeup and would recommend it to anyone looking for a high-end option.

Wish I could give zero stars! Worst customer service ever and their products have gone down hill as well! Only shipped half my order and didn't want to replace it. They said had been happening frequently. Tried to charge me more for a replacement and wasted hours of my time on hold. Never called back as advised. They are horrible.

I usually, don't write a review in regard to products that I purchase for my wife. This experience with Urban Decay has been absolutely horrible. The customer service was unbearable, the fact that their customer service representatives have no information or the ability to assist you is a joke. I place my order on June 12,2020. They cancelled my order on June 15,2020 saying I cancelled it. I called on the 16,2020. They then stated that it was cancelled due to my address and would not refund my money for 30 days. They said I used a Bank. I actually used PayPal. I asked for a supervisor know one was available. They said they would call back, they never did. I have called back again and now they are saying I cancelled the order, then it was PayPal cancelled the order. Still can not get a supervisor on the phone. The wait time is been hours long. Do not buy any products from Urban Decay. They are not prepared at this time to handle the current working situation and do not have the platform in place to actually get orders out in a timely manner.

Had 5 orders and not one of them came with a return label. I had to call their CS and they were awrful. They told me too bad and I would have to pay for 5 different return labels to return the items. The CS Supervisor was so rude and condencending I also hate their new makeup base. I will never buy from their online store again. I just wasted $50 to ship the orders back. They lie, because they state on their website that they provide free return labels. They could have easily sent one to me. Done with them