Upromise

Like others have mentioned, this company steals your money. Reputable financial companies allow you to restore access to your account via permanent identifiers, such as SSN. This company does not and will in fact delete your account with your money in it even when you provide all past email addresses, phone numbers and addresses to restore it. DO NOT trust your money and your child's future with this company. They're one step above 419 scams - if even that.

It is impossible to contact these people - they are suppose to transfer my money into my daughters 529 account every month. It has been a year and they have not moved my money over $1,400 - I have reached out to them through emails and they write back to me late night so I assume not in the USA telling me to try to link the account again. Then I don't hear from them for a day. So frustrating - I have filed a case with the CC Barclays Mastercard and I just filed a report with the CFPB. I hope to get my money back but whatever you do DO NOT USE UPROMISE. I feel scammed.

Absolutely fascinating how upromise has mostly no issue with crediting me my one cent for grocery purchases and they tend to honor some of the online purchases that I make through their site as long as they're less than five dollars. Interestingly enough, they won't honor larger amounts. They recently had an offer of $200 if I opened a checking and savings account through SoFi Through the Upromise site, signed up for direct deposit, and made to direct deposits within 30 days of opening the account. I did all of that and provided proof. I reached out when it didn't show up in pending and they said oh gosh you know it takes some time for those to show up in pending, so I waited the allotted amount of time asked again and was told your request is being expedited. Then a week later I got a message saying sorry we can't verify that you actually did this. Even though I provided documentation exactly as they directed.

You have been warned. Never again will I ever use this UPromise entity. Since October 5 2022 have been attempting to close my account and transfer the few remaining dollars to my linked bank checking account. In mid-November 2022 they confirmed all was set but as of today (January 4) the funds have not been transferred to me (as of February 13,2023). This follows several emails to customer service, i.e. December 21, November 21. The 800-customer service number is of no value. The recording lists website names. The option to select 0 for operator assistance is given but then you are told several times it is not valid. Just wanted people to be aware. Unfortunately I cannot give a rating lower than a 1 Star.

Have had a Upromise MC since 2005 and being young thought this was a good idea to save for my newborn's college. Now I am trying to claim my cash back/rewards. Linked my bank account...did everything... Any and all phone numbers are recordings that loop and hang-up on you. You will never speak to a human being. help.upromise.com (where the phone call sends you) sends you to their joke of a website - where there is no place to submit a question. An now my account has been frozen and I cannot log into it...

I have called Barclays as well - they cannot seem to get into contact with Upromise either, nor can anyone even tell me what my balance is - only the past year. I was told to go back through all my statements and add it up...If I could access the statements - I would. One would think the sum of your reward points would actually be on your statement.

Find someplace else to save for your child's education. It's a racket.

We set up an account when our daughter was 1 year old. She is 19 and going to college this fall. We started inquiring about all the savings we had accumulated during this time for college. Well, no one seems to know anything about it now...nothing!

The idea of building up $$ for you Childress education sounds great, but do not waste you time as you will never see the money. Upromise never responses and Barclays claims they can not see the information. Probably have more than 8 hours trying to get our funds and still nothing. Total crooked operation!

I tried to get my rewards money so called customer service phone on back of the master card. They said they do are not handle the rewards and gave me the number *******309) to call. I called the number and according the option I select '0' but it told me that is a 'invalid entry'. I tried several times and different days, the same result. I see there is request online so I emailed to them and the replied email let me call another number, I called again and the lady told me that she just deal 529 plan and let me wait, then finally hung up me.

My advise --Do not touch any Promise product since you are NOT to get any service!

They suddenly deactivated my account without any justification after I had earned a considerable amount of money in rewards. They were audacious to the point that they deactivated my account RIGHT BEFORE the due date for the transfer to be made. No response from their customer support either. This website/company is a scam and there should be a class action initiated against it, so it can no longer rid people of their time and potential cash opportunities which could otherwise be realized elsewhere. BEWARE!

To be clear,there are things that Promise does well and there things the site does poorly. It_should_ enable the user to earn rewards from various activities (shopping,applying for credit cards, opening accounts) and when a $50 total is reached, transfer that out to a 529.

In practice, the rewards aren't always recorded correctly. We applied through the Upromise website for a UPromise credit card. The site transferred me to Barclays bank's site to finish setting up the card. Guess what,Upromise still prompts me to apply for the card and no reward has been given for having done so. That's piss-poor technology and there's not a way to contact someone to rectify the issue.

From this experience I don't have high hopes that the rest of my transactions will be recognized. That's disappointing because the potential for this site is very good. But I suppose I should be wary of getting something for nothing.

I am unable to sign into my UPromise account that I held for decades. UPromise customer service claims they cannot find the account. They indicated that it may have been deactivated due to inactivity. They said my money would have gone to state treasury. My money is not there. I lost about $1800 in credits.

I've had the same problem. I have a Upromise MasterCard tied to my Upromise account, but I haven't been able to log into my account since before 2022. The last I knew, I had $173.60 in Upromise funds. The balance would be higher than that because I continued to use the credit card even after I couldn't log into my Upromise account. Because I couldn't log into my account, I had no way to redeem the funds. After many emails back & forth to Upromise tech support, they just quit responding. I think they just didn't want to pay out the rewards, and based on reviews I've read online, there are a lot of people in the same situation. I agree with others, there should be a class action lawsuit against Upromise. They block logins, which means they don't have to pay out rewards. I can't believe MasterCard has allowed this to happen!

Had enough to transfer but delayed the 529 creation. FINALLY they said they will just allow checking accts. But suddenly they say all my money was moved to a 529! REALLY? Because I dont have one! I have written endless tickets, no response. NO PHONE CONTACT. Such a horrible company

Beware! They steal your money and don't actually transfer it to your 529. I've sent 6 tickets and 10 Facebook messages and still have no resolution 10 days later. According to their site, my transfers have been going through since 2020. And their phone number is a joke. They say to press 0 for an operator then it says invalid response.

They never answer their "Customer Service" line. Have attempted several times and never had the fortitude to outlast their wait times. Today's 5. 15. 2020 personal record for me was 2 hours and 22 minutes before the line dropped. I called back and am sitting at 32 minutes and counting with no real hope of talking to anyone. Just doing the science experiment while on hold leaving online reviews to see if the customer service line is even a real thing. I helped put 3 kids through college and can't get my money earned from them for my 4th child. Do not get this card unless you enjoy smooth jazz on hold and the same recorded message while you say goodbye to your money.

For the most part I'm happy with Upromise. It's a nice way to earn free cash back, even when you are redeeming a deal or coupon on the merchant site. You have to get used to it at first. Finding where to register your credit cards on the site isn't all that intuitive.
In my opinion Ebates is an easier experience, but I still like Upromise. If you link it to direct deposit into your SallieMae savings account they also provide a 10% annual match bonus.

Signed up years ago earned over $300. Just left it sitting there till I wanted it. Then went to their site did all that was required of me to get money transferred 3 weeks before end of the month, they transfer the first week of the month. Transfer didn't go through and no response or an remedy to get situation fixed. Basically we are investigating why transfer didn't happen but not satisfaction, just wait till next month. In this age of being able to move money in seconds they can't do anything. Don't was your time folks nothing but a scam to hold the funds you earn as long as possible.

I have made repeated purchases at Upromise that post when I make the purchase, but then are removed for no reason. I kept copies of seven months of orders with a single food vendor, proving these purchases. All the rewards initially posted, then showed up as negative a month later. When I shared this information with customer service, they responded with a canned answer saying that I must be using coupons or exchanging or returning items. I have the credit card receipts and order history to prove that these items were never returned, and that no coupons were used. They absolutely refuse to admit there is an issue on their end. It's not worth the effort.

Apparently the online merchant can just decide that you don't qualify for cash back even when you follow all of their rules (clicking through their link, staying on that tab ect.). Customer service literally takes 3 months (won't do anything for the first 2 months if cash back isn't awarded, then they take another 30 days to research your report). What a scam. Ebates is the only way to go for a cash back site. I am closing my account.