About the Business
Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.
United States Flag Store Reviews Summary
The company enjoys a generally positive reputation, particularly for the quality and durability of its flags and related products, which many customers appreciate for their craftsmanship and suitability for various weather conditions. However, there are notable concerns regarding shipping delays and occasional inaccuracies in order fulfillment, which have led to customer frustration. While the customer service team is often praised for their responsiveness and problem-solving capabilities, issues with clarity in product sourcing and order tracking have been highlighted. Overall, the company demonstrates a commitment to quality but needs to enhance its logistical efficiency to improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Took longer to receive than originally anticipated. When placing order I read I'd receive within 1-2 days not a week. But, in the end, I did receive them. I guess it'd be DHL to blame (maybe) not United States Flag Store... hmmmm.
Delivery and customer service were another matter. I attempted to call customer service on 4 different occasions, at different times of day, and each time I got an automated call that said they were experiencing high call volume and there would be a 20 minute wait. As for delivery, I received an email saying that delivery was attempted but could not be made. Doing a search, I found that the flag and pole were at my post office, which is 11 miles away (I live in the country). I had to go to the post office and pick it up, because the mail carrier couldn't fit the 7 foot box in the jeep used to make mail deliveries. I suppose if I had chosen the much more expensive 2 day or next day delivery options, this could have been avoided.
This is the second flag that we have purchased from this company and are impressed with the quality of the materials. We actually received the order before it was promised and had it installed and flying before July 4th! Thank you, Ron & Andrea, Peculiar MO.
California flags and Azores flag were nicely packaged, but the Liechtenstein and Republic of San Marino flags were rolled and wrinkled.
Appreciative vendor does a great job of communication and supplies a fine well made product. I am going to keep this vendors information, so I
Can order again when I need another of his products.
Site said it was "in stock" after ordering, site says it is backordered. After numerous e-mails and phone calls, they said they would expedite it. No expedite and no answered e-mails, cancelled order. How these clowns stay in business is simple, lie, lie and dodge.
I liked the site and the tutorial on the flags to make sure I got the best for my application. I did, however, choose the expedited shipping so I could get the flags on July 2 in time for the 4th. Sadly I did not get them until the 5th.
Just love everything I order from the Flag Store. Great quality, quick service, very helpful customer service. My go to flag source! I just love that the flags that I purchase are MADE IN THE USA! It's the only way I will purchase a United States of America Flag.
We love it and especially love the fact that it is made in the USA. Refuse to buy US flag not made in the USA.
I ordered the US Army Retired flag and the "Solar powered spot light Truck" for my flagpole. The flag is fantastic, but the solar powered light is NOT solar! It has a very long power cord attached to it. How do I send it back to you?
The flag was delivered on time, but I think I'll use someone else next time since you need 100 words for your review. Any company that insecure doesn't deserve my business. Thanks
I thoroughly enjoyed my "First purchase" from United States Flag Store, will be back again and again.
I assume the wooden finials were supposed to be glued to the 5' fiberglass poles. I had to wait on hold for over 20 minutes to find out if they were one piece because it doesn't say. There was glue inside the finials, but neither of them were attached.
The 1.25" metal rings were a risky buy because I wasn't sure if they meant that they were for 1.25" poles (which I didn't see on the site) or whether they were just oversized for 1" poles to allow for them to spin in the wind. They measure almost 1.5". I wondered why they didn't offer ones that are for 1" poles, which is what I'm sure most people buy for front porch mounted flags. Given that they have a lot of flag products I would've thought that they would carry more itemssince I had to complete my flag/pole needs on Amazon with some pretty common items, like a pair of aluminum ring stop/holders that will not break eventually like the white plastic ones.
I am so pleased with this company. Their service, whether on the phone or via the internet, their service is stellar.
Their delivery is also amazing, which is terrific since their product is wonderful. I hang my flags out all year long.
The wrong flag was sent last time but I liked it so much that I kept it and then ordered this one. I love the "Heritage Series" flags!
I am not happy with my experience. I ordered a personalized flag case on the 14th of this month. I paid the extra $15 for faster shipping hoping it would only take a few days to get here as it was a gift. It is now the 25th and it still shows backordered on the website. I called and sat on hold for 43 minutes before I got to a representative to let me know that it will most likely be another 2 weeks. This is not good and I would have gone somewhere else if I had known it would take this long.
Product appears to be good but very slow on delivery and not delivered on time as per the order was told we would receive a flag in a separate delivery and it to date has not shown up
Really nice setup, better than expected. Good quality storage case to keep it all together, easy to understand instructions.
They make the best flags and have all the accessories you will ever need Quick shipping and excellent customer service.
Ive ordered flags and parts for many years. Great pricing for the product. The order was easily made on line. The packaging protected the items inside. The order took only a few days to arrive. The flags USA, POW and ARMY fly easy in a light breeze and look great. As usual, some care and maintenance needs to be followed especially in Nevada weather (ie., sun and wind)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members