Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.
The company enjoys a generally positive reputation, particularly for the quality and durability of its flags and related products, which many customers appreciate for their craftsmanship and suitability for various weather conditions. However, there are notable concerns regarding shipping delays and occasional inaccuracies in order fulfillment, which have led to customer frustration. While the customer service team is often praised for their responsiveness and problem-solving capabilities, issues with clarity in product sourcing and order tracking have been highlighted. Overall, the company demonstrates a commitment to quality but needs to enhance its logistical efficiency to improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Ordered and purchased 170 12" X 18" flags for lining a street. Ordering was exceptionally easy, selection huge and quality of flags exceeded all expectations.
The flag is heavy duty with excellent construction. The seams are sewn very well. Colors are brilliant. We will see how it lasts in the Lake Erie winds.
I ordered a 3X5 flag and you sent me a 2.5' X 4.5' in the the 3X5 package.
I think you packaged a "banner flag" in the "regular flag" package.
Tried to call customer service, was put on hold forever.
Not a good way to do business.
The "easy returns" web device does not work (apparently on purpose); the "customer service" phone is never answered; the "email customer service" does not get anything other than an auto response of receiving your email and they never follow up.
Third order with US Flag Store. Highly recommend to others seeking quality flags of all kind, flag poles & other accessories for such. Hope to see more USA flag exhibition by individuals to show patriotism toward the greatest nation in the world. USA, USA
I placed an order on line and had a problem entering a code for 10% off because I used PayPal to check out. I was hoping the flags would be here by now, it been a week. But nothing accept this request for a review of my experience. I have sent 2 messages to customer service and stood on hold for more than 30 min. With no help. ANy body home there?
As a district, we do not have a lot of money to purchase things for instruction, let alone flags. While it is a requirement to have flags in every classroom in Texas, we did not have holders or matching flags. US Flag Store, with their reasonable prices, gave us the ability to purchase the same size flags and holders for every classroom.
Another thing: great site navigation and choices.
Flags were NOT as advertised. Sharp, clear stars in advertising... blurry out of propitiation stars on delivered flags! No way to return..."Easy Return" on web site does NOT work! Avoid this business!
I love their flags. Just received two more. We live near the Gulf and there is always either a breeze or outright wind so the life of a flag here isn't what you'd think. The colors are wonderful! Even with the vibrant sun that fades everything in SW Florida, these flags never fade.
Received our new flag pole and looks fantastic in our front yard. Only thing is we wished we had ordered a little bit taller pole.
Needed my flag for a parade and they got it to me in plenty of time, even though I ordered less than a week before. Thanks for your speedy service. Parade was excellent with the Ohio State flag out in front.
I ordered small flags for my grandchildren. The quality of the flags was very good; The delivery time was satisfactory and the price was fair. I would use this company again
The last flag like this we purchased lasted 2 full years flying 24/7/365. As always shipping was fast with a great price. Great product.
On time, fast service! Could not have been happier with the products I received. Fast caring service.
My order was placed and delivered in a very timely manner and I am pleased with the product. Our son is a veteran and we try to buy only USA made products. This flag is strong and beautiful. Thank you.
The embroidered US flag is truly beautiful! The craftsmanship is astounding. The processing and shipping took entirely too long, but it was definitely worth the wait.
I placed a large order on 5/4/18. It is today the 29th and I have not received anything. I have submitted three call requests, sent messages on Facebook, and am considering having my credit card company contest the order. Stay away!
It took awhile for the flag to come, but was worth the wait. The flag is beautifully made! I cant wait to display it.
Answer: Yes! It's a scam! Ordered product with an additional shipping charge to receive the following day. For your information United States Flag Store, it took fifteen (15) days to receive and when I called TWICE was promised a phone call OR an email as to the possible refund for the $47.49 express shipping charge. To date, NO CALL OR EMAIL! Yes, it's a scam company. Never again! Harold Wiggs Houston, Missouri