United States Flag Store
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United States Flag StoreReviews 8,427

4.8

About the Business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.


united-states-flag.com
Founded in 2001
+37
Sponsored message from United States Flag Store
One of the oldest flag retailers online.
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United States Flag Store Reviews Summary

The company enjoys a generally positive reputation, particularly for the quality and durability of its flags and related products, which many customers appreciate for their craftsmanship and suitability for various weather conditions. However, there are notable concerns regarding shipping delays and occasional inaccuracies in order fulfillment, which have led to customer frustration. While the customer service team is often praised for their responsiveness and problem-solving capabilities, issues with clarity in product sourcing and order tracking have been highlighted. Overall, the company demonstrates a commitment to quality but needs to enhance its logistical efficiency to improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
539
value
362
shipping
361
returns
16
quality
3,121
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Instant Feedback

48,590 reviews
Delaware
1 review
1 helpful vote
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Ordered and purchased 170 12" X 18" flags for lining a street. Ordering was exceptionally easy, selection huge and quality of flags exceeded all expectations.

Date of experience: June 21, 2018
Pennsylvania
1 review
0 helpful votes
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The flag is heavy duty with excellent construction. The seams are sewn very well. Colors are brilliant. We will see how it lasts in the Lake Erie winds.

Date of experience: June 21, 2018
Tennessee
1 review
1 helpful vote
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Wrong flag sent
June 20, 2018

I ordered a 3X5 flag and you sent me a 2.5' X 4.5' in the the 3X5 package.
I think you packaged a "banner flag" in the "regular flag" package.
Tried to call customer service, was put on hold forever.
Not a good way to do business.

Date of experience: June 20, 2018
Texas
1 review
1 helpful vote
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The "easy returns" web device does not work (apparently on purpose); the "customer service" phone is never answered; the "email customer service" does not get anything other than an auto response of receiving your email and they never follow up.

Date of experience: June 20, 2018
Virginia
1 review
0 helpful votes
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Good
June 19, 2018

Flags arrived as promised without any problems. Will use them on 4th. Will use this vendor again when I need more flags.

Date of experience: June 19, 2018
Alabama
1 review
0 helpful votes
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Third order with US Flag Store. Highly recommend to others seeking quality flags of all kind, flag poles & other accessories for such. Hope to see more USA flag exhibition by individuals to show patriotism toward the greatest nation in the world. USA, USA

Date of experience: June 17, 2018
Michigan
2 reviews
1 helpful vote
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No Response!
June 15, 2018

I placed an order on line and had a problem entering a code for 10% off because I used PayPal to check out. I was hoping the flags would be here by now, it been a week. But nothing accept this request for a review of my experience. I have sent 2 messages to customer service and stood on hold for more than 30 min. With no help. ANy body home there?

Date of experience: June 15, 2018
Texas
1 review
0 helpful votes
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As a district, we do not have a lot of money to purchase things for instruction, let alone flags. While it is a requirement to have flags in every classroom in Texas, we did not have holders or matching flags. US Flag Store, with their reasonable prices, gave us the ability to purchase the same size flags and holders for every classroom.
Another thing: great site navigation and choices.

Date of experience: June 14, 2018
Washington
2 reviews
1 helpful vote
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Flags were NOT as advertised. Sharp, clear stars in advertising... blurry out of propitiation stars on delivered flags! No way to return..."Easy Return" on web site does NOT work! Avoid this business!

Date of experience: June 13, 2018
Florida
1 review
0 helpful votes
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Trustworthy!
June 12, 2018

I love their flags. Just received two more. We live near the Gulf and there is always either a breeze or outright wind so the life of a flag here isn't what you'd think. The colors are wonderful! Even with the vibrant sun that fades everything in SW Florida, these flags never fade.

Date of experience: June 12, 2018
New York
1 review
0 helpful votes
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Great Product
June 10, 2018

Received our new flag pole and looks fantastic in our front yard. Only thing is we wished we had ordered a little bit taller pole.

Date of experience: June 10, 2018
Ohio
1 review
0 helpful votes
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Needed my flag for a parade and they got it to me in plenty of time, even though I ordered less than a week before. Thanks for your speedy service. Parade was excellent with the Ohio State flag out in front.

Date of experience: June 5, 2018
Minnesota
1 review
0 helpful votes
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I ordered small flags for my grandchildren. The quality of the flags was very good; The delivery time was satisfactory and the price was fair. I would use this company again

Date of experience: June 5, 2018
Michigan
1 review
0 helpful votes
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The last flag like this we purchased lasted 2 full years flying 24/7/365. As always shipping was fast with a great price. Great product.

Date of experience: June 5, 2018
Idaho
2 reviews
0 helpful votes
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Was hoping for a heavier flag so it would not rip to shreds like the last one I had. A canvas flag would be less likely to rip from heavy winds.

Date of experience: May 31, 2018
Indiana
1 review
0 helpful votes
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Great Service
May 31, 2018

On time, fast service! Could not have been happier with the products I received. Fast caring service.

Date of experience: May 31, 2018
Pennsylvania
1 review
0 helpful votes
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My order was placed and delivered in a very timely manner and I am pleased with the product. Our son is a veteran and we try to buy only USA made products. This flag is strong and beautiful. Thank you.

Date of experience: May 30, 2018
Nevada
1 review
0 helpful votes
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Excellent Quality
May 29, 2018

The embroidered US flag is truly beautiful! The craftsmanship is astounding. The processing and shipping took entirely too long, but it was definitely worth the wait.

Date of experience: May 29, 2018
Colorado
1 review
0 helpful votes
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No Contact
May 29, 2018

I placed a large order on 5/4/18. It is today the 29th and I have not received anything. I have submitted three call requests, sent messages on Facebook, and am considering having my credit card company contest the order. Stay away!

Date of experience: May 29, 2018
Pennsylvania
1 review
0 helpful votes
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It took awhile for the flag to come, but was worth the wait. The flag is beautifully made! I cant wait to display it.

Date of experience: May 26, 2018