Employee was very rude to me today ( 07/01/2023) and refused to return the product in perfect condition. She said the company never returns the money. She did not want to do anything and explain the reason. She just said it was UNIQLO's problem, not her problem. When I asked to call the director, she said that she is the director (she said so, maybe it was not true, I don't know).Then director of Uniqlo rudely told me to leave. There was many peoples who saw her violent behavior.

Also I asked her name and she wrote a fake name on paper and laughed. She hid her name.

Address: Vietnam, Ho Chi Minh City, Vincom Center Landmark 81,720A Điện Biên Phủ Phường 22, Bình Thạnh, Thành phố

I want to return the dress I bought from this store. And I think that such rude employees ruin the reputation of the company. I am very upset by this attitude and feel obliged to write truthful reviews about this employee everywhere.

Her behavior violates the law on the rules of return and communication with buyers. I won't let be rude to me and speak rudely.I want her to apologize to me for her cruelty towards. I was very worried and I need justice. I will talk about this employee everywhere.

I am a blogger and in my blog also plan to share this attitude of an employee.

Thank you for attention

Bought this sweatshirt and it ripped in underarm.
Company is vague on their warranty and customer service is just as bad as well as returns.
If this were a salvage or used clothes shop, I would expect this situation.
But, Uniqlo has new goods. If you like these types of stores, you are on your own

I bought 2 shirts - neither fit well. It's just a style issue, the fabric and manufacture seemed fine. I returned them (in a single bag). I knew I'd pay return shipping, which wasn't cheap but not too bad ($7.99). But when it was returned, they also deducted $7 more. I chatted with their online help (there's no email or phone option). This is just a "return fee" - the items were returned in good shape. So my return of a $40 item cost $15, and my refund was about $25. I was allowed a one-time exception on this fee, but will cancel my account b/c I expect normal clothing returns to cost me return-shipping only. I recommend not shopping here unless you know exactly what you want.

1. High tech check out but want actual paper receipt to return to avoid returns even on clothes with tags on. 2. Clothes start falling apart in less than 30 days after a first wash. Never going back. Much better stores in the area. Will not shop here again.

I used to really the brand but after several terrible customer service experiences I have now officially decided not to ever do business with them. Last straw was bringing back some items from an online order to their Montreal store and being told that they would not accept them back, because online purchases have to be sent back via FedEx only (they would not accept to take the items back and give me a store credit either, which I was prepared to accept, because of some obscure excuse about their cash register system). So I carried a box all the way to their store for absolutely nothing, and now had to carry it back home and will now have to find a FedEx location (another special circle of hell), because their own stores do not honor their own returns. Tried calling customer service only to be told that they could not do calls, only chats. Really an overall awful experience, the customer is really not at the center of their business model. Will boycott deliberately for that reason. Shame also that a company that projects supposedly environmental values had me carry this return back and forth for nothing and is now requesting that I spend even more gasoline to send it back to their warehouse via a third-party provider… actions speak louder than words!

Take orders do not notify when order is available- then cancels order will not offer a refund
Dishonest unethical

.. IT MIGHT BE THE ONLY WAY TO GET THEIR ATTENTION. YOU CAN GOOGLE THE UNIQLO CORPORATE OFFICE ADDRESS ON LINE. THEY ARE LOCATED IN NY. THATS WHAT I DID.

IT MIGHT BE THE ONLY WAY TO STOP THESE SCAMMERS/ FRAUDSTERS KNOWN AS UNIQLO.COM.

PATHETIC

This a holiday season and this store is not American by quality, customer satisfaction or high standard store.
I got items for my daughter and she did like them: poor fit and see through feather sticking out of the winter jacket. I could find check last minute for total $140. This store WONT do anything for you, without receipt you get nothing: NO return and exchange for other items for the same price or more, No store credit, all you can do is to exchange for a different size same items.
Why all American stores are hold up to standards, help customer to be happy and find the items that fit but this Chinese outlet does not? It is violation of consumer right to choose and right to be educated, no one in the store educated me at the purchase that without receipt you are no one, I would then perhaps make a foto of my check…

How can anyone run a business without the ability to cancel fraudulent charges? I've never heard of this company and some twat got my card # and used it at this sweatshop-run clothing store. Contacted bank and got that ball rolling but this pitiful excuse for a company won't even attempt to cancel the order even though it is verified fraud.

AVOID THIS COMPANY EVEN IF YOU LIKE THEIR STUPID CLOTHING. Businesses like this have no reason to exist so stop giving them your money.

I'm not one who spends time on reviews of any kind, but Uniqlo's handing of a request to return a faulty item was so pathetic that I have no way out. They wouldn't return the item or even give me store credit a couple of days after their return window (30 day after PLACING THE ORDER) even though I told them I'd just come back from a trip and I couldn't have returned it any earlier. I had a plane ticket as proof! I attach pictures of the torn top. The tear happened as soon as my friend put it on. I wish I'd never bought it for her in the first place. She lost $30, and I lost 90 minutes on chat twice over the course of two weeks trying to solve the issue, but they're completely unreasonable. They don't share a number to call and talk to a human. DO NOT BUY UNIQLO. You'll regret it should you have an issues with quality or size of the item you bought. Monica M. I'd give them a ZERO STAR if I could.

Pray you do not need to make a return. Uniqlo make it very very hard. Such a stupid attitude. All I wanted to do was exchange a t shirt for a different size. Nearly impossible. Gave up. Even in the shop they wouldn't do it. Unbelievable. Short sighted. Terrible philosophy. They must get so many angry customers.

No free return shipping label. I ordered Small size but it's like Large. I mesaured with my old Small size vest and it's not the same size. On the photo my old vest is on the new one. It's the company's fault if they oversized, and not offering free shipping label it's shame.

After waiting in line, store could not process sign-in discount (spent 10 min trying)
Can not return items to a store, and must pay postage to return item
Almost impossibe to figure out how to return an item on-line

I LOVE Uniqlo but the delivery is always problematic. I have had problems every single time I have ordered from them online.

Awful! Really bad experience with Uniqlo North Point Hong Kong. Customer loyalty does not exist in this company. It just didn't want to know about the problem. Uniqlo adjusted the size and fit of a particular style without changing the measurements shown on the label. It did absolutely nothing to inform customers that the product had changed even though the general description of the product was the same. I bought 4 items, thinking they were the same as those I'd bought previously, but they no longer fitted properly. I was refused an exchange, or a refund, or any help whatsoever even though Uniqlo was clearly at fault. Good service requires proper treatment of customers and accepting fault when appropriate! My experience with Uniqlo was the worst that I've ever experienced worldwide. Giving the sales staff constructive feedback about the problem made absolutely no difference. The sales manager "Andrea" was worse than a parrot and just wouldn't listen! Once Uniqlo has your money it is not interested in providing after-sales service. If the style stays the same, customers must be told if there has been a slight change in size. Very unfair treatment by Uniqlo and it should be ashamed of itself. Absolutely dreadful - no respect for its customers! Wouldn't happen in other major branded shops in Europe, UK, Australia or America. Uniqlo definitely has the worst after-sales service of any major retailer that I've ever experienced!

Uniqlo store is appalling and there are much better options out there.

Please be aware depending on where you come from you may not be eligible for in store discounts despite them advertising it.

If you ask for help in store they will not be able to help you and will actually tell you "you are not the only one with this problem" but despite this will not do anything to help solve the issue.
If you approach help online you will be met by a lack of ability to help and rudeness since I didn't make the purchase online. The online customer service help will instead ask you to go back to the store you purchased from.

There are much better stores out there to purchase products from and tbh they are likely to be better quality.

I will never order online again from Uniqlo. If you need to return there is no way to return in store. No way to reach CS. They have the nerve to deduct shipping costs. The return took 2.5 weeks and I needed to dispute the charge with my CC company. The item shipped to me wasn't even in packaging. A previous down jacket had a zipper that would not work. Total crap experience all the way around.

The shipping got delayed, the clothes where in bad shape and the attention was bad, they took more than a month to give my money back. Im never buying again