The company has garnered a mixed reputation among customers, with some praising its competitive pricing and prompt shipping for certain products. However, significant concerns overshadow these strengths, particularly regarding customer service and order fulfillment. Many customers report issues with receiving damaged or incorrect items, delays in processing returns, and a lack of responsive support. Complaints frequently highlight difficulties in obtaining refunds and inadequate communication, leading to frustration and dissatisfaction. Overall, while there are positive experiences, the prevailing sentiment indicates a need for substantial improvements in customer service and accountability.
This summary is generated by AI, based on text from customer reviews
Seller will put a hold on your money for up to ten days. Then not honor the sale price. I was really excited about getting this seat at half off.
I have bought 4 very large CD racks from them over the last 4 years. They have a better price than Amazon and WalMart when you search for coupon codes. They ship fast. One time, there was a defect in an item and they had a replacement part sent out after I sent them a photo.
Ordered ten pieces of a product from them thru Walmart...
They sent me only ONE piece of the ten i had ordered and said they had advertised it incorrectly.
BAIT AND SWITCH!
I purchased Ausounds wireless earbuds through Microsoft Direct Buy on 11/16/23 as a Christmas present. We realized the week after Christmas that the left earbud does not work. Ausounds' tel number in LA is not their number and they have not replied to my emails. They don't seem to be legit. Microsoft will not refund as it was over 30 days. I just learned that Unbeatable Sale is the seller behind Microsoft. Requesting refund. If you want the earbuds, I will gladly mail it if you include the postage in the refund.
Robbed me of over $150, confirmed with USPS item never shipped and given a false tracking number. Will not respond to email requests for refund. Do not buy from seller
Bought a power acoustic amplifier sent it back because it was damaged and they said they could not refund my money because it was damaged well that's the whole point of sending it back I would have kept it if it wasn't damaged
I will keep it simple.
They are the worst they sent me fake tracking number.
Anyway without making this review more nightmare for them and let's not talk about the trash support through phone they yelled at me.
If I don't receive my refund for my Ă—2 orders in the next 24h expect chargeback & police report.
This company doesn't care if the delivery receives you are nothey will not work with you at all in any way.
They use FedEx fedex delivers. Takes a picture, but not of the apartment number, and it isn't my apartment number, and it isn't my apartment, so I'm out a $100 for a watch.
I will dispute the charge with my bank. I will file a claim with the Better Business Bureau. And I'm doing an investigation with FedEx.
Never again will I deal with this company. They suck. All I got was excuses from five different people
No not use this company. They sell on walmart and amazon too. They sent me a damaged item and then said they filed a claim with FedEx. 5 months later they say it was denied and won't give me any information. I don't think they even sent a claim to fedex. And of course by now it is too late to send back. So I spent $240 on a damaged piece of furniture and am just stuck with it.
FedEx lost my package, due to Unbeatable Sale not requesting the package be signed for by addressee. FedEx just lets anyone walking by sign and now my package is lost. Unbeatable Sale cannot be reached by telephone, nor will they communicate via email, only with the standard, prewritten reply. I've lost over $200.
Bought an item from this seller on Amazon. The item arrived in pieces and the seller would not pay for rerun shipping, or issue a refund.
I ordered a 7' Nearly Natural Yucca plant from Amazon and it was shipped by Unbeatable Sale. It arrived with undamaged packaging but when I opened it, the ceramic pot had several cracked sections and some pieces of the pot missing. I am still fighting with them and Amazon for a refund. I have my Capital One card involved and right now Unbeatable Sale is saying that FedEx delivered the item with no damge. This I agree with but that doesn't mean that the item is undamaged inside with improper handling. This Company buys damaged good from other resellers and manufacturing companies and then through Amazon, resells these defective items. Unbeatable Sale wants me to return this item at my expense and I will not be compensated. STAY AWAY from this reseller and I would have expected Amazon to have a more trustworthy reseller than this fraudster.
I was shown a picture of a motorcycle motor stand. Once received it was 2 small brackets. Please avoid this company!
I have been an UnbeatableSale customer for almost 8 months, and I am completely devoted to the service. Their items, service, and timely delivery never fail to satisfy me. When you contact their customer service, they respond quickly to your inquiry.
UnbeatableSale is a trustworthy website that has been offering its customers fantastic offers and discounts for a while now. It is one of the greatest online marketplaces to get fantastic bargains on different items and offers a large variety of products at affordable costs.
They sent wrong part, returned product with RMA, after two weeks of them receiving product, they are still not processing refund, asking to be patient while they process refund.
There is no accountability in this company
Ordered a compressor from them. They sent a cheaper version of what I ordered with parts broken off. Tried to contact them for a return, they make you jump through all these hoops to return it and they want you to pay to send it back. Never order anything from them
I got items that were very good quality and for a good price. At first the website did say the shipping would be 14 business days which I was okay with. But then after I clicked order it informed me it might be longer! They should put that information beforehand. However it did arrive earlier than expected
Asked for 1 box salt spools for $25 received 1 salt spool (cost at feed store 75 cents to $1.25@ was charged over $15.00 Customer service says they only come in 1 to a package! Yes i paid to return it!
Answer: Amazon seller. We thought we could trust them. BIG MISTAKE.
Answer: Hello I am sorry to hear there was an issue. Please provide your 8 digit reference number, order number, phone number, full name and address as they appear on the ship to address provided at the time of purchase. This information should enable me to locate your order and attempt to assist you further. Thanks You service@unbeatablesale.com Customer Service - Unbeatablesale.com
Answer: Regarding: ORDER #: 4863504454561-1 REFERENCE #: 10951696 Dear Alberta Yarborough, Thank you for ordering from UnbeatableSale We received your request to cancel your order for the Tin Burner Cover Set 2-8 2-10 Harvest Apple. We have forwarded your request to our cancellation department. You will receive an additional email confirming that the cancellation process has been completed. If this order has already been shipped or is in the process of shipping, we will be unable to cancel the order. If we are unable to cancel your order and the item is eligible for return, please contact us for an RA. PLEASE NOTE: This email is not a confirmation of cancellation. Thank you. Sincerely, Customer Service Department 1-888-657-8436
Answer: Hello I am sorry to hear there was an issue. Please provide your 7 digit reference number, order number, phone number, full name and address as they appear on the ship to address provided at the time of purchase. This information should enable me to locate your order and attempt to assist you further. Thanks You Tracey tc@unbeatablesale.com Customer Service - Unbeatablesale.com
Answer: Hello I am sorry to hear there was an issue. Please provide your 7 digit reference number, order number, phone number, full name and address as they appear on the ship to address provided at the time of purchase. This information should enable me to locate your order and attempt to assist you further. Thanks You Tracey tc@unbeatablesale.com Customer Service - Unbeatablesale.com
Answer: Mr. Mike Martin
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