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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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My package came in with no issue in a reasonable amount of time of around 2 weeks, and works the way it was shown on the site
I love them. My kids love them too. May get more
I loved the sabers and the children enjoy it too! I received a Dark Sentinel v4 - Red - Mystery Box (Stunt) and a Dark Sentinel LE v4 - Violet Amethyst - Mystery Box (Stunt)! Two of the ones I really wanted!
High quality on both Sabers I have purchased from this sight. Worth the wait.
Fast shipping. Good saber.
The delivery time took about a month, but then again I don't know how long is usually takes. The Sabers are great and I love them, it was just the delivery time
Good product got here fast even in the midst of all this chaos
Very good experience
Customer service takes way too long to respond if they even do respond at all.
The handle and blade are amazingly great quality! I love the color in person, very bright. On a camera it looks like it would in the original movies! The handle is real metal and the reinforced blade is super strong. I love my new lightsaber!
Everything was as expected. Took a little longer than expected to ship, but not too bad
I was very excited when I got my first order that was placed on May 14th. Sadly it took nearly 2 months to be delivered. I know the delivery was delayed due to COVID, and making sure staff were protected so I kept that in mind. Same with my second order that was placed on May 30. I did receive both orders, of the $200 mystery sound sabers, but I was a little disappointed. I love the first saber from the $200 mystery, but when I got the second $200 it was the EXACT same saber, only a different color blade? Not sure on how random the choosing is or the probability to get the exact same saber sent me to me given my orders were placed about 2 weeks apart. I know its a chance at a different saber, but the coincidence of getting the EXACT same one, is questionable. I was tempted to get another mystery saber, but I really do not want to take a chance at getting a third DUPLICATE. Overall I love the sabers, great craftsmanship and excellent quality! I may end up having one constructed so it is unique and completely different, but I will have to think on this.
It took a few months before i heard anything other than the first transaction purchasing. I assumed they must he built by hand and not a huge operation but when i reached out to confirm i got zero response. I assumed due to the covid situation things would be slow but i hoped to at least get a hood of someone to confirm, no luck. The next thing i heard was that it was shipped. It arrived shortly after and was satisfactory, everything was as i ordered, looks great. However the milling left sharp edges on the windows that sliced my hand good, and there was nothing but a Velcro wrap around the batteries for protection. I had to take it apart and put some foam from a pool noodle in to keep the batteries from smacking around inside the handle. The blade/tube is quite durable though i wouldnt advertise light sparring with wooden bokken, they will very likely break, and if you leave bevels on the handle sharp as they are, they will definitely slice up hands. Using my mechanic gloves protected my hands but then also showed me the lack of protection to the electronics would likely be the biggest weak spot in sparring. Also it may have been my error, but the handle is too short by about 3 inches, i assumed the windows would be high like a guard not cut into the most balanced spot for holding.
Great product aside the sharp bevels, just a little sanding, and a bit of foam in the handle to protect the electronics would go a LONG way. Also waterproofing is a great addition you can make. I would be happy to help you to make more durable sparring type sabers.
I enjoyed the process of making a lightsaber, and assuming it shows up in good order I will be ecstatic with the overall experience as well.
Over all I had a great experience with Ultrasabers. It was a little dicey in the beginning, but Laura was extremely helpful and even went as far as setting aside the part I ordered, but in a different finish in case I wanted to switch it and when I asked her if she could, she did right away. The part was delivered within a few days.
I was very unsatisfied with the wait on my package
Overall the saber is unbelievable, and of the highest quality. With the state of everything right now I understand the delay in build time and shipment but that was the only issue was time from order until time of delivery.
The lightsabers I bought were nice, I essentially got what I paid for (1 Dark Initiate LE v5, and 1 mystery box saber that turned out to be an Aeon v4). I ordered my sabers during the May the 4th sale, which in 2020 was in the middle of the pandemic, so I knew ahead of time the wait would be a bit longer than normal. The website stated a lead time of 4 weeks, which was understandable. However well after that month (5weeks total by then), they still weren't delivered so I emailed the customer service. It took them well over a week to get back to me, which again I expected because of the pandemic. Besides the timing the customer service representative understood my concern and agreed that the delay was a bit too long and mailed it a couple days after their response. The total wait time from order to delivery was 7 weeks. Overall the people were understanding and the quality of the products I got were what I paid for, but the wait time was a bit long.
I am very frustrated it took 2 months to get my order. I emailed your company 4 times questioning why it was taking so long. I received 1 response back with my 1st email and nothing with my ither 3. When I tried calling to inquire about my order I was advised to send an email and still no response.
Spent a lot of time looking through all the models before deciding on one. Very eager to receive the saber. Website was very user friendly and easy to look at the models. Emery's videos are very helpful.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.