Ultra SabersReviews 19,632

We ordered this for my 8 year old son who loves Star Wars and found your site as he was looking through a variety of different sites selling lightsabers. After nearly a month of him looking at your products, we decided to order one that we could afford for him. He has been so excited to get this item and I am so thankful that this item came in about 3 days and delivered this morning while I was at work. He began assembling it immediately and has not let it out of his sight since he received it. Thank you for providing a solution for those who have a pure love for Star Wars and lightsabers. You have truly brought an enormous smile to my son's face. Thank you for this! Cathy

This is my very 1st Ultrasabers purchase. I've been very satisfied so far with the customer service emails; as well as, the ease, information, and photos on the website. The videos are also very, very helpful in making an informed decision. I was able to take advantage of 15 off for a Deal of the Day promotion plus had a 10% coupon and am still able to enter into the Summer Raffle. Very good business/customer relations. Look forward to my product and many future sabers to come. Keep up the good work.

Thank you for the note, Emory.

My negative rating was not reflective on your company or your company's turnaround time, on the contrary I was very impressed with it. But rather FedEx's irresponsibility with my package. I am changing the evaluation as I see it should have been based on your speed, not FedEx's mistakes. However, just for the record, I'll state my problems with FedEx, just as I did with the local branch here in Tokyo.

1) my package was damaged. There was some green popcorn coming out of it.

2) the status read as delivered and signed for, when it clearly wasn't.

3) The courier never approached. They said no one was home, but my wife was home all day in the two days they claimed delivery was attempted. No note was ever given to signify an attempted delivery.

I hope it is for these reasons next time you'll choose a different delivery service such as DHL. This is not exclusively a problem for FedEx here in Japan, as I mentioned in my last review; FedEx played around with me in the U.S. too.

Ultrasabers clearly has a good reputation for customer service (FedEx does not), so I hope you'll choose a company that matches up with your reputation\standard.