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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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My Saber is Great, just what I wanted and more, I Highly recommend their Product and more, Service is Exceptional and they Handled All My Requests!
I am happy with the product I received, it just took two months to receive it. Customer service was very helpful though.
The saber is awesome.
My only complaint is that it took 2 months to deliver and came several weeks after my sons' birthday.
Overall it was great but the wait was a lot over a month to get my saber but I understand why it was delayed
My kids love their sabers, I'll eventually get fancy violet one with sound, that's the goal!
The sabers took way longer then what i was quoted on ship and delivery time. I reached out a few times to customer service and only got a response once from the Facebook account.
Other then that the sabers are great! Really happy with the product!
Despite everything going on in 2020, I was able to get 2 Ultrasabers in the time of 7 weeks. That's pretty impressive when you think about everything they've had to deal with. High quality, no problems.
Pretty good just surprised it took a long time when I payed for quicker shipping.
I love the lightsabers I've gotten from ultrasabers, the lightsabers are well-built and fun to play with
Really happy with the product I received!
I love it!
The saber is very nice with a few little issues such as loose light housing and a loose rim around the AV switch but other than that the delivery time and overall quality is amazing
I am very satisfied with the Sabers themselves. However. It took nearly 2 months to receive them. I also made several calls and emails to the company in regards to that shipping time and never heard back from anyone.
Very high-quality product. It does take a while to receive it, but given the order process I suspect these are all custom-builds... and it shows. I would have liked more detail and discussion on the various options available. You can certainly customize every aspect of your purchase, but I was left guessing in some areas as to which option I would really want on this my first purchase. I did not go awry with my choices.
It can take a little while to have products ready to ship but knowing a lot are custom made I don't have an issue with that. Once shipped they always arrive very quickly and in great condition!
This is my second saber, went for a shoto this time, and I love it!
It took 2 months to come in and the customer service was not helpful at all
Processing and shipping took way too long. No one answers emails either... Lightsaber is great though. I love it
Was very easy to set up the purchase and the interface was easy to use. The options were great and the overall product i received was exceptional.
No comment
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.