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Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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Product is fantastic.
Customer services took nearly 3 weeks to respond to emails and the lead time specified on the website is not accurate.
We are however in the middle of a global pandemic so this may explain the lack of customer service.
Changing info on the website to display accurate lead time/notifying of problems would solve the customer service issues.
Wonderful experience shopping and with the product, kid loved the sabers.
I was very surprised by the quick delivery time it took for it to reach my place. Absolutely love the quality of my saber and would love to buy another one down the track
I was not informed of 4 week lead...still waiting for order I made in mid may
This was the best purchase of my life, the quality of the sabers was amazing and the customer service was great helped me understand everything I needed to know, will definitely be buying from them again. The lightsabers also arrived right on time, truly amazing quality
Their lead time is not 3-4 weeks. It's over 10. They don't talk to you. I emailed them five times, they couldn't even reply to say that they were looking into my order. Don't bother, there are better companies that make better lightsabers.
Still havent received my saber that i ordered or gotten a tracking number for it... Terrible service
Eh it's good but lead time could be more accurate
The hilt came shipped scratched on the black paint. And no rettention screw was included. So I cannot tighten the blade to the hilt. I ordered the stunt blade for a reason. Really disappointed for the price I paid.
Lifelong Star Wars Fan so excited and will be shopping for my dual blade in the near future
I will never order from UltraSabers again. It took 2 months to get my saber in. Throughout the entirety of those 2 months, IF I was lucky enough to get an answer, it was "We're working on it. We're delayed." Without a doubt the worst customer service I've dealt with. The saber finally came. I opened it to find the blade is curved and the hilt, which was incredibly bland, is covered in a sticky residue. Almost like it had duct tape on it at one point. Incredibly disappointed by UltraSabers. I HIGHLY recommend spending the extra money and going somewhere else with your money, where your money and time is valued, and I guarantee you'll get a better saber! Stay away from these guys.
Masterful craftsmanship. Very pleased with my purchase.
I love the saber I reviewed and the quality, and after some shipping hiccups I finally got it
Totally cool great product I will always buy from them cuz they make a good product.
Great product! Can't wait for my other orders to show up.
Came in quick and was fantastic
Absolutely love ultrasabers products was hesitant about getting one but they are completely worth every cent!
Great product! I ordered my lightsaber in March and it was delivered by March. The lightsaber is great quality I have accidentally dropped it a couple of times and it has still withstood fine.
Terrible. Never got anything and I'm out a hundred bucks, I ordered this and the payment confirmation and order number went right through and then i never heard anything from this company at all. I ordered this thing on May 27th and never heard anything, so I got concerned and trying contacting them through All of their resources, I sent two emails and called repeatedly. I am tired and frustrated and will never go back here for anything.
So, my order was originally from March 10 and I was getting no feedback at all except for automated response. I even tried to get shopper approved to help and got no response or help. However, ultrasabers went through a customer service change in May and they were awesome. I had a customer rep responding and helping me receive my saber in June. I gave 3 stars because of my initial experience being terrible then the change happened and it was excellent. I totally understood things were rough with the virus but I hope they keep up with just communicating. Thanks
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members