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Ultra SabersReviews 19,632

3.3

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Ultra Sabers Reviews Summary

Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.

service
429
value
430
shipping
400
returns
207
quality
421

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Sarah E.
4 reviews
0 helpful votes
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Awesome Sabers!
July 31, 2020

Awesome Sabers! Awesome experience! 5 Stars!

Date of experience: July 31, 2020
Sandra G.
6 reviews
0 helpful votes
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July 31, 2020

Date of experience: July 31, 2020
Andrew W.
2 reviews
0 helpful votes
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I am happy with the look and the overall feel of the sabers. The saber I received from the more expensive mystery box just seems to underwhelm me and the expectations I had for it.

Date of experience: July 31, 2020
Arizona
1 review
0 helpful votes
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The ultrasaber was as expected, however it took 4 emails to get a response on my delayed shipment. In said email I was told it should ship in the following weeks. 2 weeks later and no shipment still so I sent another email and suddenly it ships. I understand covid and may 4th affect this but at least change the status of my order or send emails to let people know instead of leaving us in the dark.

Date of experience: July 31, 2020
New York
1 review
0 helpful votes
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I placed a order for 2 mystery boxes June 1st and here I am now on the 31 of July with nothing but. A email. Either send me what I paid for or we will have to go another rout

Date of experience: July 31, 2020
Jonathan V.
1 review
0 helpful votes
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Ultrasabers is an amazing site
July 31, 2020

Ultrasabers is an amazing site. I love their products and i love my lightsaber i purchased. I regret nothing

Date of experience: July 31, 2020
Tyler O.
9 reviews
0 helpful votes
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Emailed multiple times without ever there being a response.
I don't mind the long wait, but I would've loved answers, I got more answers from the forum than the official site/silent customer service on order-backlogs.

Date of experience: July 31, 2020
Davide B.
1 review
0 helpful votes
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The item is just perfect
July 31, 2020

The item is just perfect.

Date of experience: July 31, 2020
Talloncarde Z.
1 review
0 helpful votes
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Happy with my combat saber, overall
July 30, 2020

Happy with my combat saber, overall. Just haven't received any response from their customer service side. I submitted a request back in June. It's currently a day before August. Good entry level sabers overall.

Date of experience: July 30, 2020
Aaron J.
6 reviews
0 helpful votes
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Purchasing was easy and I really love the product now that I have it! However, I wish I had received more info about my shipment and why it was taking so long. I'd say take off your website the lead time for when a person will get a saber because from what I see online, it rarely gets met. But overall good product!

Date of experience: July 30, 2020
Not m.
1 review
0 helpful votes
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No response to multiple emails and calls (6 emails/4calls), order took weeks more than the advertised order time (8 weeks), and I got the wong parts on my order (hilt cap and blade material). This is the second of three lightsabers that I have ordered. I am waiting on one more order to arrive (9 weeks on a 4 week order) Hopefully third time will be a long awaited charm.

Date of experience: July 30, 2020
Tommy I.
1 review
0 helpful votes
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Love these sabers
July 30, 2020

Love these sabers. I wanna make a Star Wars Fan Film.

Date of experience: July 30, 2020
Rachel D.
13 reviews
0 helpful votes
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Great product but took a month to ship, along with that, no answers where given in that month about my order. Overall ok experience

Date of experience: July 30, 2020
Garrett S.
1 review
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Honestly the site was super easy to use and the actual saber was really nice quality!

Date of experience: July 30, 2020
Amy G.
1 review
0 helpful votes
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I DID NOT RECEIVE MY ORDER!
July 30, 2020

I DID NOT RECEIVE MY ORDER! I have emailed and called countless times! With NO RESPONSE! Worst customer service EVER! Couldn't be more dissatisfied with this company! Where is my saber or refund?!

Date of experience: July 30, 2020
Ellie S.
1 review
0 helpful votes
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Good quality saber, customer service can be frustrating. Had to find the name of an individual representative to be able to figure out the order, but once I did I was satisfied. Have ordered twice from them before with no problems, and once I got in touch with customer service, they gave me a better hilt for the same price as my initial hilt. Would order from ultrasabers again, but beware that some hilts have a few months wait time and some can be shipped out nearly instantly.

Date of experience: July 30, 2020
Colby d.
1 review
0 helpful votes
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Very disappointed with amount of time it took to receive. 2 months! Plus after all that waiting I didn't receive anything special. As a business owner myself I think I would have threw a few goodies to make the customers wait worth it. Nothing special.

Date of experience: July 30, 2020
Tony D.
2 reviews
0 helpful votes
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Didn't receive it for almost 6 weeks, sent an email, got no reply. Then two days later I got a shipment confirmation. The saber showed up two days before my daughter's birthday so in the end I got what I wanted

Date of experience: July 30, 2020
Idaho
1 review
0 helpful votes
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I ordered this 2nd lightsaber for my wife as a part of her costume for the Rebel Legion Takadona Base. She absolutely loves it as she does with the first one she received. She said it's a beautiful work of art & will be proud to handle it at her troops. Great job ultrasabers it is well worth the price.

Date of experience: July 30, 2020
Jamie G.
1 review
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All good from me
July 30, 2020

All good from me. It came in really good condition. 10/10.

Date of experience: July 30, 2020

From the business

Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.


ultrasabers.com
Founded in 2005
Friendswood, TX, United States
+748