Ultra SabersReviews 19,632

There was absolutely no communication from the company at all until my order shipped. I didn't even receive an order confirmation email, but I was automatically signed up for their newsletter. When the order shipped, the invoice appeared to have one item missing, and I emailed the company to verify it was actually in the package, and they never responded at all. The item was in the package, but I'm not a fan of the lack of communication from the company, especially for items as expensive as this. I didn't mind the ship time as much, but it did take a month to receive mystery box orders, so nothing custom. The products are great quality, though, And well worth the money.

Last time I ordered it was the first time I've ever ordered from Ultrasabers. I'm pleased with the products received but in terms of shipping it took almost 8 weeks if I'm remembering correctly and the reason I chose Ultrasabers is because I heard they're the best quality for how 'cheap' they are and how fast they ship. But every time I asked about something I very rarely if at all got a reply. So SO FAR when it comes to shipping and customer service I haven't been too impressed. I also just recently placed another order on July 20th, I placed an order for 2 grab bag sabers. I emailed Ultrasabers about this twice last week because I had not even received the email stating that the order had shipped, but today I just got an email asking for delivery confirmation. My order number is *******. Well no my order hadn't arrived yet and I actually still haven't received the shipping email or at the very least a reply to my emails I sent last week. Last time I ordered a few months ago I was extremely happy with the service and products, they arrived a week after placing the order. So what I'm wondering is has it shipped? If so has it been delivered to the wrong address? I don't know. The products I've yet to have a complaint about but the customer service could be much better.

Bad communication. Lucky if you get a canned response. My only reply came from messaging through facebook. Constantly sending out emails and ads to buy more items but they can't get the orders they have out the door in a reasonable time. Saber came with a lot of rattles. Had to open battery end and stuff in crumpled paper so battery pack wouldn't slam around. Still rattled. Had to remove blade and and add paper around LED assembly. There should be custom foam pieces added during assembly to address this. Blade looks nice but is simple on/off. A lightsaber I bought at Goodwill for $4 has lighting effects for turning on and off plus sounds for swinging, hitting, and idle humming.