Ultra SabersReviews 19,632

So if you need a new product or upgrade to your old saver. They will be Johnny on the spot to take your money and ship a product.

But when it comes to actual customer service and responding to questions. They fail horrible on all fronts and new and exciting ways. I have sent many emails in regards to buying some parts or getting warranty work. Crickets for well a year plus after multiple emails for warranty. And at least 8 months for buying parts.

So in closing love the product nothing rivals it. Just hope they work on the customer service.

For delivery time and customer service response time, I would give 0 stars or negative stars if those were options. We placed an order on May 31, and we did not receive our ultrasaber until July 29 or 30th. Before we placed our order, we asked customer service some questions, and the response time was almost immediate which makes you feel optimistic about ordering from here. However, after we placed our order and it didn't arrive as promised, we asked questions about when our order would arrive, and the response time at first was good and then it went to non-existent which makes you feel regretful for ordering from here. To top it off, our experience with using up batteries has not been positive because every time my son uses the ultrasaber, the batteries are quickly drained and the ultrasaber says something that absolutely sounds like "You're an idiot." I am not kidding! We have bought rechargeable batteries after looking online at others who have said the same thing. My son wanted two ultrasabers so that he and his Dad could duel, but we only ordered one and I do not know if we'll order another one from here. IF we were told that the saber might take 8 weeks or more to arrive and IF we were told ahead of time that the batteries will be drained very easily and IF the saber didn't call you an idiot for purchasing it, we would absolutely love the saber. If you are thinking about purchasing one, then please consider these matters before you actually pay for one. We might order another one from here, but at least I'll know what I'm in for.

While I didnt realize itd take almost twice as long to make a saberstaff, that's not what bothered me. There was an item that didn't get shipped with my saber, and when I tried to reach out I never got a response. It was pretty upsetting considering the price for it.

I ordered my saber June 9,2020. Still it hasn't come to me and it's been almost two months. Tomorrow, august 9,2020 will be the two month marker. I still had hope for my saber, but then my friend got one. Two days later it says, "completed" mine is still on "processing". I want my saber. But I'm not sure if I will. As of right this moment, I'm being scammed. Update! I got an email that I am going to get it in the next couple of days. It took two months, and customer service doesn't exist, but I am going to receive it.