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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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I had bought my lightsaber and had heard nothing for weeks about if it was shipped or not. I emailed twice and about 3 weeks later they responded to one of my 2 emails. On week 4 I got my tracking info and my lightsaber had shipped. I waited another week for it to arrive and I am very satisfied with my product. The wait is worth it
Very good product, quick delevy (one week to USA to France).
Best regards
Wait times were longer than preferred, but I was happy with the sabers. I've never had any issues with Ultrasabers and will continue to order from them.
I like my lightsaber but you guys did screw up the order I ordered two or three different lightsabers and each one got messed up the wrong parts for the wrong handle stuff like that but I am satisfied
The saber is amazing and I look forward to some amazing things with it!
I understand that the process may take a long time, especially during the pandemic. But I never received any updates after emailing about the status of the order. After waiting since mid March I thought the saber would be a little more than just silver and not even any color for the blade. That being said I do really love the saber but would have a easier time accepting what I got if I didn't have to wait since March.
Sent multiple emails with question that never got answered both before and after purchase
Delivery took a bit, but is understandable considering the current times. All three sabers arrived in perfect condition. The mystery box sabers were a fun surprise to wait for.
The order took about a month to ship here, the product was well made and I did enjoy what i got. My only concern would be that I couldn't check where exactly it was and it took quite a long time to get shipped. Though in my opinion I was satisfied with what I bought and might purchase another one in the future.
The saber I received far exceeds any of my expectations! Will buy again!
Took forever but thankfully we anticipated so the sabers showed up a couple days before when we needed them. Hopefully they'll arrive much quicker as I hope to get a few more for my family.
They are really great. I would definitely buy more lightsabers from this website. They are cool to play around with.
Well worth the wait!
The saber was in excellent condition but I did not recieve the blade plug that I ordered.
A great product, a excellent mystery concept, but slow to deliver, a useless priority delivery option, due to slow order processing (even by COVID issues, and very difficult ability to get a response from customer service. Communication And response are key to a happy customer, before and after a purchase.
I want this company to succeed but it takes work in all areas.
Took a while to arrive but is a great saber.
The customer service is absolutely horrible and I didn't get any orange or red color discs with my order.
After waiting longer then was told it would take and ZERO customer service when I inquired about it(3 emails and several phone calls), the light saber arrived and so far so good. My son loves it I titled it undecided due to lack of customer service and only having it for 3 days now
The saber I recieved, which was a $200 mystery box, was not what I expected. I don't believevit was worth $200. It was not well made, and came with a bent blade. I tried to contact seller. But received no response.
Everything I have ordered from Ultra Sabers took a while to get (might want to work on that a little) but the quality just can't be beat... especially the light saber that I ordered. That thing is as close to being the real thing as it gets.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.