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Ultra Sabers has a rating of 4.8 stars from 19,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Only hiccup during ordering was the credit card field didn't recognize a card number when it was first entered into the card number field. Just had to remove the number and type it in again. Other than that everything was great.
The website does have some minor loading issues, but otherwise was an enjoyable expierence. The detailing in the saber hilts is beautiful and the color of the blades looks amazing. Can't wait to have one in my own hands. Thanks for having such a cool product.
2nd time ordering, safe and secure and quick and easy
Great shopping experience. Complex product. Take the time to get to know what you're getting into before you get frustrated.
Quick and easy, excellent products, brilliant customer service 10/10!
Easy enough.
I love the product videos and the layout of the website. It brought an awesome experience buying a lightsaber. I already want another :)
Site is easy to use. Options are informational and you have a vast variety of sabers and options to choose from.
Everything was amazing! Was hoping for better mystery sabers, all were pretty basic but can't wait for my next batch!
I liked it
Love the light saber! It is super awesome. Only would be better if my brother had one too:-)
Easy and fun experience ordering my ultra saber. We did the mystery saber and we love the product! Are looking forward to doing it again soon!
Very nice product.
Easy to navigate page, great FAQ help in finding out what you want/need to make the best light saber ever! I had to order some replacement accessories, and they were delivered in record time!
This was an easy process, and the Customer Service was accommodating when I requested the my order to be delivered in time for Christmas (I had placed the order back in September).
Always had a great experience with Ultrasabers. I have 12 at this point and more are on my wish list! Excellent work!
A small error on an item prevents 5 stars.
Ordering Process is easy and Quick. Sign up for email they have really good deals like their raffle giveaways as well as Flash Sales.
UltraSabers delivered fast, before the estimated arrival date, and when I had to speak to customer service is was fast and the representative was very polite.
The mobile site is clunky but the Full website was easy to navigate and follow. The sabers were delivered quickly and the products are great quality. They are worth every penny. We let our 2 year old son play with them and they hold up to the abuse! Will definitely be buying from Ultra Sabers again!
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.