Ultra SabersReviews 4,841

Recently received a saber. It was nice at 1st, bright, good sound. My son (who bought it with his allowance and birthday money) loved playing it for about 2 days.

Suddenly the LED started flashing - assuming the batteries needed a recharge, we recharged them.
The LED completely stopped working, except for an initial flash of light.

I went ahead and emailed customer service - they NEVER got back to me. WEEK1

I went and messaged UltraSabers through their website - got a response. I was asked to email the video to the same email address that I had already emailed. WEEK2

So - I did this again. And again no response. WEEK3.

I once again messaged via Facebook, after this I finally received a response with some troubleshooting steps. Response at the end of WEEK4

The troubleshooting steps said that I needed to charge the batteries. Batteries were fully charged - still had an issue.
I swapped out the batteries with fresh ones I purchased - still had an issue.

I email back - no response WEEK5

And they still have not gotten back to me. Should have bought the stands because this thing is only good to look at now as it does not function.

My advice - save your money and spend it on a company that cares about their customers.

Honestly - the saddest part here is a 10 year old that just wanted a sweet saber and now is out $300.

I spent hundreds of dollars on a handful of some pretty basic sabers nearly 4 months ago. The company will not answer their phone, and I was only able to get one reply to an email (which took 6 weeks). They said it would be several more weeks, and that if I was willing to downgrade to a cheaper model (without compensation!) it might be faster. Then they "went dark" again, not answering emails or phone calls. No idea if they will ever send anything, or if this is just a scam. Their FB page is full of excited "customers" bragging about getting their product in 2-3 weeks, and with a bunch of free sabers from a well-advertised raffle - but I have to wonder if these are genuine posters at this point.

Even if they eventually come thru, it was a horrible experience and I will never shop there again. Do yourself a favor and avoid them.

Excellent lightsabers that don't use internal chassis from Texas that has less than 6 months of shipping times on average during peak times based on purchasing experience despite an non-communicative and evasive customer service department that leaves customers feeling robbed until the package arrives.

The product I was given was very enjoyable and exciting for about 3 weeks before it broke, I tried to contact this company not only when my order was in the shipping process (which took about 3.5 months for it to arrive in the first place.) And after the saber had stopped working. I really wouldn't be bothered by the saber not working if the people running this company cared to help me with it and if they wouldn't have ignored my questions during the shipping process. I don't know much about other saber companies but I would highly not recommend this one, the customer service is just a sad joke.

I've never experienced such buyers remorse for the price of the product, the shoddy quality of it and the inexcusable lack of customer service.

Ridiculous.

I am pleased with the Ultrasabers Arbiter as I am with all of their lightsabers, which I have several, and I will continue to order from Ultrasabers which is my go to lightsaber company, with great customer service and great products. There was a waiting period with this one, but only because of our current national and global crisis which is slowing everything down and is out of the control of Ultrasabers, but they are coming through for their customers. All I can say about this saber to sum it up, is "Perfect" in all areas. Love It!

This my first Ultrasaber or high end saber for that matter. I'm very impressed with the quality of the saber, the sound fonts, effects, and construction! Once customer service responded, they were very helpful. However I have to take one star off for slow shipping and most of all not being able to get my saber connected to my PC. I'm a Software Analyst with a CS degree and I can't figure it out. Others have, but I have had no such luck. I may need to install a different OS. I have scoured the forums and the internet, but nothing I try works. This is a big problem for me since functionality is so limited if you have trouble connecting the sound board. Overall, the product is still worth the price. I understand the shipping speed issue completely, but the product would be perfect in my eyes if the sound board was easier to connect. I'm overall satisfied with this awesome saber!