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Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 3.3 stars from 4,841 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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Saber looks awesome, can't wait to order another one.
The service charge was completed and the work was done well. However, items were missing from my order that were requested and discussed in emails with the customer service rep.
I was assured that the item would be included in my order, however it was missing on arrival. I've reached out via email and phone calls at least a dozen times since the order was delivered, but I have not had any response in 7 weeks. The order was delivered on March 9th and the first email was sent on that same day. It is now April 29th and I have still not heard back from Ultrasabers regarding the missing item.
I've emailed 3 different Ultrasabers email accounts and have gotten zero response. Usually I'm a very happy and satisfied customer with Ultrasabers, but this time I'm very disappointed. The lack of response has been very frustrating and unacceptable.
I love my lightsaber it's everything I wanted in my first one! The only thing was slow delivery but it understandable! Overall great experience
I still have not received my refund for my first order. You guys have really good products, but the worst customer service.
Excellent company and customer service is top notch!
I had ordered a mystery saber with guaranteed sound about a week before the corona scare and have yet to recieve it. I have been patient and hope that it comes soon. It has been over a two months now. I have also yet to receive any email answered.
The site was easy to navigate and easy to find
Overall worried during delivery due to the coronavirus, and because of the stress it felt as if the staff was deterring. This is the first time I have received and Ultra saber, so I cannot compare.
Love the sabers and the company itself. Quick service
Amazing service. Quick to respond to issues and even better sabers
The blades are amazing for combat and customizability is huge! However standard batteries do not last long in the saber
I purchased my light saber at C2E2 and I was really happy with the quality and value of the one I purchased. The booth was swamped with people and wait time was long but it was definitely worth it. I was glad I got mine the first day of the convention because the rest of the weekend the lines were even longer.
Amazingly fast, to arrive. Great craftsmanship. Could not be happier!
Very great product just need better customer service.
Took a long time to get here but I imagine bc of the movie.
Recieved what was expected, they are very nice. Both stunt sabers, I will be ordering one with sound in the future.
Sabers are great, wrote to them once during the process and never received a response otherwise would give 5 stars.
Got the saber in 2 months but there was a reason soo ok. The saber was ok and had a decent quality blade, just don't forget to peel off the film from the stand parts
When I placed my order it said i would have it in 3 weeks. After 3 weeks it still said processing. I started calling, no response. Then I started emailing, after several emails I got a response saying it would be shipped in 1-2 business days. That's what I was told 3 separate times. Eventually I did get the sabers I ordered but had to go through all this hassle first. I will not order from them again.
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members