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Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 3.3 stars from 4,841 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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While the service charge work I had requested done was completed, there were items missing from my order when it was delivered. Items I was promised would not be excluded or forgotten by the customer service representative.
The order was delivered on March 9th and after having sent out over a dozen emails requesting support regarding my missing item, it is now April 29th and I've received zero responses.
I'm very disappointed and frustrated by Ultrasabers' lack of customer service during this time. The extended lead times because of current events are understandable, but almost 2 months without any response regarding my missing items is unacceptable.
I have given Ultrasabers over $700 worth of business in the last 3 years. To be ignored like this when items I paid for are missing from my order is completely disrespectful, especially as a multi-repeat customer.
Very happy with my saber
Was great. Plenty of choices
Easy to customize my saber and shipping is great
Pretty cool company. Best lightsabers I've seen, the saber is holding up pretty well no complaints. And the quality is amazing will buy another one soon.
Bad wiring in last saber was very dissapointing your resistors are very poorly placed and iv had to fix 4 of my friendssabers as well. Shipping with this order was even more of a hassle. Id be curious to know if ordering individual parts and self asembling would be faster. But two weeks passed a 4 week lead time was ridiculous. And almost missed the birthday that i ordered this product for in the first place.
The package was missing the tool that is needed to replace the wand.
Overall great experience. I purchased mystery boxes and I am never disappointed with what I receive they are all high quality!
These were fir my son he is absolutely delighted with the products. We expected that during Covid they may not arrive but they did. It was quick and they all look great.
High quality machining, very nice saber!
Received my lightsaber within the expected timeline, and I love it!
A little longer wait time to receive an order, but absolutely amazing saber! Worth every minute of the wait.
Product is awesome. Definitely worth the wait.
I was very pleased with my order, the shipping was a little late but the customer service handled it very well
It took a LONG time to get the saber. I know we are in strange, challenging times right now so it is understandable but it's very hard for a 10 year old to wait until late April to receive their main Christmas present. Great product, he was super excited during the unboxing and even made a YouTube video of it.
Costumer Service people were kind, but overall, the money spent on the product was not work waiting Multpile months
Ask for the colour to be changed, pay for it and was told it would happen, it did not
I'm so excited to be starting over my light saber collection with you guys. Next time I will be ordering the $200 mystery box. I like being surprised.
Late delivery but once contacted Ultra Sabers did a good job at delivering a soon as possible. I have friends who ordered sabers the same day and still haven't received them and haven't even gotten an email response.
Was overall please with my ultra saber,just had an issue with the set screw not being long enough and make the blade wobble while swinging it.
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members