Ultra SabersReviews 19,639

I ordered 2 mystery box sabers for my sons birthday,
One for me and one for him. I dropped the extra money for overnight shipping because I figured there would be some processing delays. I waited for a week with no shipping response, so emailed to question about time frames. I had to email 4 times before I got a response. It got close to my sons birthday and I still had no idea when my sabers would arrive, so I emailed again, with no response. I finally resigned myself to the fact that they probably wouldnt be there on time and tried to contact the company about cancelling my order, still no response. The 2 phone numbers listed for contact are never answered. The final email I sent to request an order cancellation wasnt answered, and my order shipped with no response. The order arrived as placed, but the wait and headache werent worth the product I received. The Aeon V2 I got for my son is great. The sentinel v4 Lexi received has too much rattle in the battery sled to be an effective dueling saber. And significant impact causes the batteries to come dislodged. The led just floats in the body and the shroud and lens rattle constantly. I ordered 150 dollars worth of gear and received what I suppose is 150 worth of merchandise, but am not pleases with the customer service (or lack thereof) that I received. I most likely will not order again, unless I can determine it will be worth the headache again. 3 Star sabers, one star customer service.

Took over a month after ordering. I had to email a number of times to get info on the order. Then my delivery was delayed 3 Days (thanks USPS). Finally get the saber and I'm completely disappointed by what I received. A lot of dings and scratches on the blade. A couple of scuffs on the hilt but the worst of all is the damn rattling inside the hilt. I tried convincing myself it was worth the wait but I'm already regretting this purchase. Overall I'm really disappointed with the saber. I'll try SaberForge next time.

Manufacturing quality is impressive. Light intensity is super bright but is much enhanced in lower light. Entry sound card performs as expected, room size makes a difference with sound intensity. We were in a very large room which prevented better performance. The 40 in the retirement were shocked when initially drawn and really enjoyed the sabers presentation. Recipient has a X/500 numbered Darth Vader Helment for display in his library. This light saber is now on proud display I. Front of helment and served excellent for this individuals retirement. Delivery was ahead of schedule and greatly assisted in reducing my anxiety of not having gift at the ceremony. Thanks to UltraSaber staff for the quality and speed.

It's hard to write a review for a company that has such polar opposite aspects. On the one hand- I really do love my new sabers. They are exactly what I wanted, and the quality exceeds my expectations. With that being said, the customer service experience was terrible. I knew when I ordered that it would be a bit of a wait, because of the recent movie release; however, I was not prepared for the poor business ethics. I had an error with my order that I caught before it shipped, but when I tried to contact someone (anyone) from the company nobody replied for over a week. What's worse is that when I finally did receive a response it was crass, rude, and snippy. The phone calls don't get answered (let alone returned) and the staff was only friendly after I complained on social media outlets. If genuine customer service is important to you, then this company is not worth the product they push.