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Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 3.3 stars from 4,841 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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Service is great! A very good quality products, definitely worth the money. Took a while to process but didn't know the covid quarantine would happen but overall I would definitely buy another product from ultrasabers
I was promised a product and the delivery continued to be delayed. I was asked them to change my order and then when I tried to cancel I was told I would need to pay 20% fee. I agreed to one more week. Still nothing and now they will not reply to my email. I have never had such a horrible experience, not to mention this was my sons only bday gift and now still no Sabre.
I pay for extra fast shipping still takes over a month I E-mail customer support and they never respond. Ive bought 4 sabers in 5 months from you guys but the customer support is terrible. If I find a similar product somewhere else I would shop there just because the customer service here is so bad. Ive probably emailed you all 3 times for 3 orders never received a respinse to any of those emails the product is always beautiful 5 stars for that
They have a good product, that could use some improvement
The product is gorgeous, and precisely what I was looking for; however the instructions for the software were a little confusing, and there was a month long period of no updates on my order so I wasn't sure if my order was actually being processed. It took a little over a month for the delivery. Aside from a the long processing/delivery time with no updates, I am very satisfied with the service.
Your site needs some work, and an easier way to contact someone at your company to ask questions.
Fire!
It was easy to find what I wanted and the customer service was fast to reply to my email about my order not shipping as listed over all i will be ordering from ultrasabers again in the future.
Lightsaber bright
Love the saber, took alot longer than projected to arrive to me, outside of the 3-4 weeks on their site
It was easy to find a hilt. Then the question to make sure you get exactly what you want, was easy and understandable. Great experience.
Shipping took forever. Something like a month and a half. They said that it might take two weeks. That might have been because of the global pandemic, but they didn't communicate about it at all. The product is incredibly nice and I am happy with it, but they should have at least sent an email that said it might take a bit longer than normal.
Didn't get wat I ordered due to them "running out of stock" But they sent a decent substitute and the shipping holy F 2 months looong to me guys way to long.
The shopping experience included lots of information to explain each detail along the way.
We did have concerns about two sabers and their loss of sound quality after the first week. I have yet to contact ultrasabers about this but will do so in the near future.
The website is very easy to navigate. Creating a lightsaber is extremely easy and everything is very well explained.
The order took a while to process. I placed my order on March 2 2020 and just received it today (May 1 2020).
I did contact them once at the three week mark because the original lead time was three weeks. Their response was fast despite everything going on and explained that with them being overwhelmed with orders, the new lead time is 3-4 weeks. I waited and still got no update. I contacted them again on April 27 2020 and they informed me the failed to get the order out on time and made sure my order shipped the next day.
When I received my saber, the batteries were dead (no biggy). I also noticed the blade was slightly bowed and scuffed up and the hilt was also a little scuffed up.
Overall I am still happy with the product. I would definitely order from ultrasabers again. But I wish I had more faith in the processing time. But I understand why things take awhile.
Can't wait to order saber number 2 from you guys.
A very well made saber, although the sound can be really loud at times
The product is amazing. Absolutely love the light saber. Unhappy with the lack of communication from the company. It took just shy of 2 months to receive my purchase and that was only after I contacted them. I received an automatic email within a few hours of sending mine. It said they were behind on orders and shipping was slow due to covid-19. Which is understandable except I made my purchase on March 2nd, about 2 weeks before most states started shutting down. The next email I received was one stating the order was fulfilled and being shipped with tracking info. It is upsetting it took so long to get here. I thought I had order in enough time to be given as a gift to my husband for our anniversary. It's 2.5 weeks late.
I was satisfied with the saber that I got and it looks very beautiful every time I turn it on
Great job.
Well I've ordered from it thrice now and all orders have been exceptional
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members