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Ultra Sabers has a rating of 3.3 stars from 4,841 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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It was pretty great!
Due to corona, my lightsaber was delayed probably twice as long as they say it's supposed to ship. Other than that, excellent product, excellent experience.
Already ordered another saber!
I understand everything is taking a lot longer for everybody right now, but they could stand to hire a few more people to get stuff out the door in a more timely fashion.
A bit of a delivery delay due to the Coronavirus crisis, which is perfectly understandable. The sabers themselves are fantastic. Good attention to detail! Will definitely buy a couple more now that I see the quality on even the less expensive sabers.
Item wasn't shipped for a month. Upon calling US, I was told
It would ship immediately and was offered a coupon. Received item within a few days.
My son loves his ultrasaber! It took a month to receive it but it was worth the wait! Now ALL my boys want one!
Ultrasabers staff is courteous and always willing to help.
It took two months to receive my order, I sent 2 email inquiries with no replies, and my order was fulfilled incorrectly with missing items. I emailed again finally hoping for a response.
When you order from ultrasabers you get more than you expect. When I ordered my first light saber back in December there was a major delay due to backlog with the new movie, games, etc. As long as you're very patient you'll get some of the best high quality light sabers on the market.
Good saber only thing that sucked was waiting but best quality saber I have seen
The product is perfect!
You already know, don't promise something you can't deliver.
On a side note reducing your hilt diameter to 1.125 inches would greatly enhance their handling.
It was very late, and the estimate times were inaccurate
I ordered the Guardian with an Emerald v4 sound board. My shipment arrived within three weeks. The saber has even more features than documented. I'll have to figure out all the options and functions.
My son loves his saber!
Every aspect of the purchase was great and the saber was perfect.
My boys love your product. Keep up the great work! I'm surprised you guys don't charge more.
High quality product, prompt delivery
The sabers are great my son loves them will b ordering another one soon they r well made light up real bright as u can see on pic we've bn dueling since we got them took a little while to get but well worth the wait
My son love it.
My saber took I bit of time to come.but when it did,I was blown away by the product. Highly recommended!
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.