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Ultra Sabers has a rating of 4.8 stars from 19,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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So, I ordered a Dark initiate v. 4 and I LOVE IT! The blsde csme as a violet amethyst and was a stunt saber with no sound as I requested it to be. Now, the only issues were the waiting time (two days shy of an exact month... but it ws worth the wait. I'm having so much fun with it.) and the round tip. I asked for a pointed tip. On the other hand, I e-mailed them and they made three incredibly generous offers to handle the solution which I took them up on and I will be getting an extra blade! I'm very pleased with My saber and deciding to save up for another in due time. 5/5 stars.
Great! Great customer service. Explanation of how busy during holidays makes perfect sense. Every email was replied to and explained. Great product great service thank you!
The site layout was very simple and easy to use. Customizing purchase is made very easy with the drop down windows for the options.
I placed my order and it arrived roughly a month later. I am very satisfied with the product itself despite the long processing time of ultrasabers. This delay is understandable considering my order was placed around two weeks after the release of Star Wars: The Last Jedi, and there were probably an extremely large amount of orders placed in that time.
Overall I love the Saber I received. Definitely would recommend.
The wait was ridiculous but worth it
The only thing I had a problem with was an estimated shipping date email or some kind of assurance that it wasn't a scam. I emailed asking why I didn't get a confirmation but it was never answered.
I think an estimated shipping date would help people feel more secure about the purchase.
Feels good to hold. Color is bright! May add sound to it in the future. Nice quality. Lightweight and easy to maneuver.
Igiy
Things went a little slow getting the saber, just a few days short of a full months wait, but that is to be expected when you place an order during the peak ordering season.
Saber is sturdy and shines nice and bright, the hilt is quite long but it works nicely for 1 or 2 hand because of the choke points.
Customer service was helpful and answered all my questions swiftly and to the best of their abilities.
I will surely be placing an order for another mystery box in the near future!
Bought a $75 mystery box at a time when they admitted they were pretty backlogged on orders. After waiting a month I emailed them to ask about the status of my order and by chance (or not) it shipped that night. It arrived just a few days later and I couldn't be happier! The quality of the hilt is fantastic and with the blade inserted it's perfectly balanced. Didn't get lucky enough to get a sound card but that's okay, I plan on ordering a custom one eventually. Ultrasabers has my business.
Slow processing but good shipping and great products i guess you cant rush quality
Great saber. Wish it had sound.
The customer service I received was incredible. Jason was able to help me fix my order and was prompt with replies. Thank you so much!
Its a nice build and sounds great I love the color and sound quality and the looks and feel of it all defiantly getting another one
This was my first ultrasaber, and I'm very impressed with it. Thanks!
You dont realize how amazingly real the saber youre about to buy is until its in your hands. The Manticore CE is not only an awesome piece of industrial art, its a fantastic lightsaber!
I would rate it a 4 if it didn't take so long. I waited for a whole month to revive my saber and I paid $20 for shipping.
Sabers took a while to arrive due to holiday back up but other than that a great experience!
I absolutely love my light saber! It is a little lighter than expected (in a very good way) and comfortable to swing around for a long while. It took a little longer to get here than was stated and it would be nice to receive occasional updates. The total silence after spending a good chunk of money was unnerving, but once I contacted them, they stayed in touch. I am very happy and highly recommend these sabers!
Orders two $75 Mystery Boxes. Very happy with the quick order processing and the light sabers too. Received two Sentinel V4's. One dark Guardian Blue and one silver in Fire Orange. Beautiful!
Besides it taking forever to get, the product was good. Just wish the led wouldn't shake around in the saber. My saber has no sound so I hear the shaking of the LED.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.