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Ultra Sabers has a rating of 4.8 stars from 19,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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I'm going to be ordering 5 more soon for my groomsmen gifts. *Edit* I am continuing to purchase sabers for my groomsmen and customizing them to fit their personality. The products are lovely. The time they take to ship varies. My only criticism is that they did not inform me the particular saber I ordered was out of stock until I emailed them for follow up nearly 3 weeks after I ordered it. Then the person I spoke to didn't seem to be bothered by it.
A couple of friends and I ordered our first lightsabers in the form of three $75 mystery boxes.
We're all really happy with what we got, and the build quality seems great.
The only reason I have given a 4/5 star rating is because I order a mystery box saber back in the third week of January and am only just getting it. That being said, when I contact US about the purchase they were quick to get back to me, apologized and explained the situation, which was also understandable. When you go to buy a saber please note that they are a hard working shop, all of their Sabers are incredible quality and you wont find better ones, or a larger selection, for the prices you pay, they do have a disclaimer that at times of high amounts of orders you might not get your saber when you want or as fast as you want, again thats understandable, would you honestly want a rushed saber? These things are hand maid, dont rush quality. Anyways, the company was great about my order being late, they even upped the shipping to express for me without charging me. I preach to people about this company. Thanks.
Very quality saber, had to wait a little bit to get it but very worth it in the end. Best sound and light quality i have seen in a lightsaber
It was great fast and easy to order love it definitely order another one very soon. Love the customer service and how quickly they were
Love my saber gotta get another one. Very nice construction and bright lights. Now I want to get one with sound too
It just took to long to even ship but other then that I liked it definitely going to keep doing mystery boxes
Very informative and easy to navigate. Delivery took forever
I got a lightsaber!
Easy to order, and arrived as ordered, happy with the product
Smooth
I have been a customer since 2016 and Ultrasabers has not disappoint me at all the best lightsaber company ever
Straight forward easy to navigate process. First time buyer now very excited for the arrival of my mystery box
Awsome
Awesome awesome product; poor customer service (never answers the phone) and way too long for delivery time.
I recently visited America and for my birthday, I decided to pick up an UltraSabers as shipping to the US was cheaper than to Australia, where I lived. So I bought one a week before I left the US because there were many reviews saying the shipping was really fast. Apparently, due to the recent film and Christmas period, it didn't ship in time for my departure and after weeks of emailing back and forth (because they always took 2 days to email me back), I had to pay an extra $25 for international shipping to Australia with absolutely no compensation for their lateness whatsoever. Very disappointed in their customer service.
The website is very easy to understand. From what i can read on the internet you guys offer very good lightsabers for a great price so thats nice! I cant wait to receive mine. I will buy one for my wife and other son for sure here.
Although I had to wait longer than expected and I even had to contact them to find out when will I be receiving my Saber, I have to say that it looks good. A friend who has bought from them in the past recommended to go with the "mystery box" way first as they can be very expensive. But now that I have one, I do plan on buying another that I will most likely have custom. Just need to sell my motorcycle, work 3 jobs or don't eat for 6 months to save up for another one. Kidding aside, I think they really look good and are worth the price if they can handle rough play. Haven't had the chance to do that yet. Love the fact that you can really customize your own personal saber. Of course that's where it gets expensive.
Solid workmanship and outstanding service. Have purchased many products from this company for a lightsaber club I have started
I absolutley love the quality of the saber i recieved. Great customer service, great products, will buy again soon
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.