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Ultra Sabers has a rating of 4.8 stars from 19,638 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Overall a great service im very pleased with my saber thank you very much and when i contacted custermer support for an update i was assured i would get it and was help with my profile. It took a month to recieve but i know you all were swamped due to the movie and holidays add usps took longer than expected not your fault thank you
The only 2 bad things were the fact that I couldn't buy it for someone in a different city as a gift and ship it to their address and also, after I filled out all my info and hit "place order", it stall out loading the next page and I didn't know if it went through or not... I finally refreshed the page and filled everything out again, so I hope I don't get charged twice!
Very simple ordering process as well as great explainations with all the options. A bit of a longer wait for the processing but understandable due to the backlog from the holidays. Well recommended to others!
I purchased a saber at the wrong time of the year, right after chirstmas and the new movie, so I expected a long wait. I emailed a few times just to make sure things were going smoothly on your end and each time I was replied to swiftly and thoughtfully, I am in love with my Saber and am very veeery tempted to snag another one. The saber itself is sturdy and lives up to the hype, also the moment the sun starts to go down you really get to see the beauty of the light effects.
Would highly recommend these to anyone who is an avid star wars fan!
I got a great saber for my first mystery box saber. Sentinel LE with green blade. They seem like they are behind in shipping as this order took almost a month. Maybe adjust you shipping on the websites. I really want to put in another order for another saber (Currently Out of Stock) but I am not sure if I am willing to wait for things that are out of stock with no idea when they will be back in stock or shipped.
My experience with Ultrasabers was great. Shipping was fast and the quality of the product was great. I just ordered my second saber, and am looking forward to ordering more.
As a member of renegade effects group and as DMC Darth Maul cyborg I have been pleased with everything that we've received over the last 2 years thank you much
No comment
Ordered 3 yari pikes and a couple of couplers with it. It took a very long time for just a couple of parts to come in
First time customer, great experience!
Ultrasabers was super helpful in keeping me up to date with everything that was going on with my saber. Totally worth the wait!
I received my item when I expected it very pleased.
My order took longer to reach me than I had hoped, but that's what I get for ordering at the busiest time of the year. Customer service was super helpful whenever I contacted them. My saber is great, and I will definitely buy from Ultra Sabers again.
Ultrasaber is a great and serious company that has helped me to resolve my doubts and problems. The product is of great quality and it shipped to Italy in a very short time. Very recommended to all lovers of the Saga...
The ultra saber is both quality and intricate. There checkout process is a great way to make sure your getting exactly what you want, and it's customized to specific sabers. There software works flawlessly, I've not been able to find any glitches in the software. The led lights perform beautifully, the sounds are crisp. And fit all movements. Excellent product! (they are a small operation so during busy times they may take a while to respond, but they will respond and ready to help with your concerns)
Great quality and great customer service.
I love this lightsaber, it is one of my most prized possession already.
It is sleek and shiny and sturdy. I am sure I will be making another perches in the future!
PS. Thank you everyone over at Ultrasabers!
The saber is a gift for my brother who is a Star Wars nut. Lite sound is great for the 200$ MB. I will be ordering a custom saber for him to thanks him for all of his kindness and deeds for my family. I ordered on 1/20 and it was delivered today 2/20.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.