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Ultra Sabers has a rating of 4.8 stars from 19,638 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Website loaded in chunks and occasionally disoriented; probably more an internet provider issue than website coding.
Just the picture of the saber when it arrived was enough to bring me to tears! When I actually held it in my hands, it felt like a dream come true! Thank you so much!
Ultrasabers was great to work with. The movie release and Christmas holidays crushed them. The saber I ordered what out of stock, and they had given me the option of choosing another saber of similar price, or waiting for the one that I ordered. I chose the latter. To my surprise the saber came back in stock sooner than I had anticipated. You have to remember that this is a small company, and if you order while one of the movie's is out, particularly one of the "saga" movies, and close to Christmas, you might have to wait longer than you thought. It is best to plan ahead when ordering such a specialty product. My Guardian with nickel finish and Diamond controller is simply beautiful. The quality is amazing. And the flexibility that the Diamond controller allows is awesome. There is so much you can program and change on the fly. I am very happy with my purchase. And I won a free "grab bag" saber in the Christmas raffle, too!
I would totally buy from you again the sabers are awesome! They came in in a timely manner and they work perfectly.
The saber was fantastic, I love the sleek but deadly design.the blade color wasn't what I was expecting but I love it anyway.
No regrets in this house. Excellent product with great customer service. We will definitely be purchasing more in the future.
Chosen One arrived today. Slight delay due to holidays and movie release but supremely pleased when it arrived today!
Quick and easy. Nice options.
It took a while to get the ultra saber after ordering but we did receive it after a month. Other than the battery pack rattling a bit, my son likes it.
Pretty nice
Shipping took a while but this was expected over xmas. The saber is fantastic - thank you Utltra. There will definitely be more orders :)
Easy to select options and order. Thanks!
My mystery saber I got was great love the hilt color and the saber color I got where awesome can't wait to by more
It was a nice experience. Wait time wasn't ideal, but with such a high demand who can blame them. Customer service always got back to me and kept in good communication with my order.
Overall loved the product and how this company treats their customers.
Thank you for a job well done. Order was quick to ship. Came with no problems. Thank you ultra sabers
My saber was shipped within the stated time frame, arrived in perfect shape/secure packaging. I ordered the mystery box and am super pleased with what I got. Great quality saber. Can't wait to order another one.
To the point good.
I really like ultrasabers molds and their quality is really good, but my saber took over a month to get here. That may or may not affect my future purchases of lightsabers. Just fix the shipping issue for next time and youve got five stars.
Disappointed with delayed delivery but very happy with the product
First I want to say that I ordered at the wrong time being after Christmas and the release of The Last Jedi and it took a month to get to me. But that aside, the customer service was great and the product is high quality. Will order again. This time in a slower time of the year.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.