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Ultra Sabers has a rating of 3.3 stars from 4,841 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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Great first time experience! I got the Azure Menace for my son and he was so patient while we waited for our shipping notice. We received the light saber within a month and have no complaints! Will do business again!
I was happy with my mystery box colors and saber bodies.
I recieved the wrong product and customer service never answered my two emails when I asked for them to fix my order.
Took a while but the saber is amazing
Ordering process was straightforward. For a first time buyer the descriptions for the part choices, throughout the build, were very helpful. My only complaint is that the processing time was double that of what was advertised. The only reason it's really a complaint is because there was no communication from the company about the delay. After contacting them through Facebook Messenger they were responsive and got my order in the mail quickly. I love the finished product and would order again.
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I love my Menace CE staff! It is fully operational! My only gripe is that the adjustable coupler I ordered didn't come with the allen wrench.
The saber is absolutely beautiful, took a little extra time get to me but no fault on there end, fed ex took an extra 4 weeks o get to me but ultra sabers customer service was great.
My son loves his saber! Long shipping time, but it was worth it.
My saber was great
Just what I ordered. It's awesome!
The lightsaber is amazing and exactly what I bought, but the battery holder was a bit broken. I was able to tape it together to fix it though. The order took about two months instead of one, but that is reasonable because of the whole coronavirus situation.
Great service as always.
It is such a great built toy. My daughter (and son and husband) loves it! So much so I think I have to buy at least two more so they can "Battle it out" lol
No issues. Customer service was great.
You guys did an amazing job on the Ultrasaber. As it only being my first product purchased from you, I'm already planning to purchase more. Thank you
I tried over 20 times to contact someone from support to get updated tracking info. I was finally provided a 'firm' ship date, which was missed. And no one would respond to me.
I'm very happy with my double blade apprentice saber- I choose half green and half amethyst violet. I'm a little surprised by the color of the violet- it's almost totally blue with a tiny tint of purple when the batteries are fresh and when the batteries started to die, it turned a deep red color.
My order arrived in May 2020- mid covid 19 craziness, so I take the lack of customer service with a grain of salt. I ordered the sabers on March 7, and got them on may 3- almost two months when the wait time was listed as '3-4 weeks'. I emailed twice at the end of April because I was moving in May and wasn't sure if the sabers would go to the wrong place, but never got a response back.
Overall- impressed with the quality and craftsmanship, underwhelmed by the communication.
I went with the mystery box. It met expectations. Wasn't blown away but thats the fun of the mystery box.
I honestly think that saber should have better ergonomics for the hand. The downloading of the software was very daunting, in that you had to research to get your saber updated correctly. The menace CE is constantly a problem when removing the pommel to update info and or recharge batteries because of the shortness of the saber. 1/2in to 1 inch. Some extra time on the design would've eliminate that jamming of the wires every time into the saber. I also had to get a brass brush to clean out the thread that had metal shaving. I think it had to do with the quick disconnect pommel. I cleaned the thread and the threading works fine now. The Dimond controller has awesome sound and responds very well to movements on the Dominix V3. I enjoy the feature of just changing fonts at a flip of the wrist. Great job. Very intense sounds.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.