On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ultra Sabers has a rating of 4.8 stars from 19,636 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
We monitor reviews for authenticity
Customer service was provided quickly when I had questions/problems with my lightsaber. All was resolved very quickly. The lightsaber is fantastic and my only gripe is that the tip of the saber isnt as seamless as Id like it to be. Otherwise, this is a great store for sabers.
Great products at a great price
Very satisfied with the whole experience. Got six sabers for my wedding party and can't wait to give them out. Had an issue with a hilt being out of stock but they contacted me promptly and resolved the issue.
This is an incredibly involved process and some of the options can get tedious and confusing, however it does feel like you are actually building a lightsaber and not just buying one.
It is a little bit difficult for a first time shopper to figure out what is best... I'm also not sure if i received the 270 points that was an option on the first cart screen. I tried to check the box, but it didn't work.
It was bad to start, but William corrected the issue and I will be purchasing more product from you again. If William had not stepped in however, this would have been a 1 experience. (I had spent over 2000 but was told I would only get 1 set.of promotions instead of 2 I thought I'd get because I made 1 order, not 2.)
Very easy to navigate, great quality sabers and very affordable
Buying in order to spar with my step brother, wish you had yellow as a blade color
I never shopped for cheapest lightsabers before, but this is the first time I've bought it.
I was blown away at the speed of the whole process, my order was made very fast and arrived just as fast.
Very detailed ordering process
Fault easy to order and fairly speedy delivery!
I just wish that we could see how it looks
Ordered the Menace with the Diamond Controller and I could not be happier. Fast shipping, amazing quality. Ultrasaber is the only Saber.
I ordered a Grab Bag saber to be able to choose a green one. When I received it I was very please with the look and feel of the weapon. I then used it and two other sabers I had recently bought and not yet used in full contact sparring before with some friends doing full contact. All of them held up very well and I thoroughly enjoyed myself and how amazing they looked at night. The only two downsides I found were how one of the blades became loose and flew out of the hilt so I don't like how when using them you have to tighten the blades several times. The other problem I had was due to the force and impact of the blades clashing, the bottom of the hilts where the batteries go started to come loose A TON and we had to tighten thought frequently. Though the bottom came loose and a blade came loose. The blade only got that loose once and the hilts were very easy to re-tighten. Altogether I think these are great products and enjoy using them very much.
+
Can't wait we are super excited
Very straightforward ordering experience for a first time buyer.
I am very happy with the lightsaber that I received.
My overall experience was okay, there was an issue but it was emidiatly rectified. Even so I found that the issue itself just really brought my excitement level down once I actually got the product. Add that to the fact customs unwrapped my mystery saber so i could see what it was(that wasn't ultrasabers fault) I've bought ten sabers through the company 8 have been mystery boxes and while I understand it is chance it's kind of a let down to get the same sabers over and over either red or blue. I've gotten one green. Ultrasabers offered several colours but seems to primarily only give out red and blue with bottom teir hilts. I don't think I'll order another one again.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.