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Ultra Sabers has a rating of 4.8 stars from 19,636 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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Made my first purchase with Ultrasabers last week and I couldn't be more excited about the quality of the product and the customer service! Emery and the Crew at Ultrasabers are fantastic! I've made 2 more purchases since then, the Electrum Wind and another $75 mystery box (because its worth it!).
When the set screws are tightened to hold the blade in it is pushed slightly to one side, making the blade about 1-2 mm off center which isn't noticeable to most people but when you're holding mine you can see it. Overall the hilt looks good and feels nice, but the metal ring that is around the switch and fills in the space between the switch and the body of the hilt is loose and jiggles around which bothers me and reveals some minor scratches/chips in the black finish around the hole for the switch. The battery holder and wiring inside is just loose and unsecured, on a lightsaber like this it really should have some sort of plastic chassis to hold the components in place and keep them from sliding and bouncing around inside. Lastly my blade seems to have just the slightest bend in it which looks fine from 3 or more feet away but again when holding it bothers me. Also with regards to the blade, the tip doesn't look even and isn't well illuminated, creating a weird ring of light where it is glued on and looks like it has a tiny ridge that's uneven as you turn the blade. Overall the color looks good, but the illumination of the blade unless in complete darkness isn't as even as promotional materials for ultrasabers suggested, it's clearly bright at the base and dimmer on the top 2/3 of the blade making it looked washed out.
The saber came really quick
Always a pleasure, this will make a great gift for a friend
Inside the blade was slightly damaged. Otherwise great saber, great quality, very bright. Worth the money.
Very good quality
Awesome deal and excellent service. I honestly do not see any reason to buy anywhere else.
Fathers day gift for my husband, he loves it. He plays with it daily adding his own sounds. Lol I highly recommend you guys.
The service was fast and easy. When I needed to update my order the customer service was quick and friendly.
This is my first time using this site and I will be coming back for future sabers
The site has been made to help customers pretty well. Especially new ones. I appreciate it!
I'm super impressed with my new lightsabers! Customer service was very helpful throughout the whole process. I'm most surprised about how bright the blades are when lit. Hoping to get another one in the future!
Love my new saber!
Very easy website to order from. Quality looking products.
Sweet stuff
Great customer service, answered all questions.
Shipping method is horrible. False information about when my perches will arrive, and time wasted on below pore delivery dates.
Easy checkout, delivery of product and communication very prompt
I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I agree to Sitejabber's Terms & Conditions, including to not write false reviews, which is in many cases against the law. I now own 3 and I like them
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.