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Ultra Sabers has a rating of 4.8 stars from 19,636 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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If every online shopping experience was this easy I'd be broke.
Sexylicious. Got my whole friend group to order some as well just by showing them the page.
Super fast delivery time, and great work on my new lightsaber.
Got a great silver Prophecy with hot pink LED for my wife! She loves it! Great customer service from Marlena as usual to help me with the purchase.
4 stars because picture was a little decieving of the hilts actual size
Website interface worked well. Smooth checkout.
Nice solid hilt.
Layout & funcunality of site are impressive.easy to follow and understand.
Its was lit. Super fast process time & shipping :D
Great product, received my order within a week, and customer service responded to each of my emails within 24 hours
Grab bags are definitely worth the money!
Ultrasabers has the best lightsabers in the market, theyre made with amazing durable quality and theyre affordable! Shipping is ridiculously fast, I have received some of my sabers in just days! I will definitely keep shopping at Ultrasabers.
This was a smooth and simple experience. Quality is excellent, satisfaction is high, i am most impressed.
Quality of the saber is outstanding. I like being able to customize the color and sounds with the software. The saber is easy to transition from display piece to sparring. I enjoy having all the build options.
I m very happy. I will order again
Very easy checkout and shopping experience. Wonderful!
Was really hoping for sound because I can't afford it but that's how it goes I guess. And a different color than my first they were both green but I replaced one to red so that's cool now. Thanks still like them both.
When you first order your lightsaber, I'm sure most tend to immediately check when it will ship. The site tells you it'll take 3-5 business days, but they nearly never take that long and it's usually 1-3 business days. I ordered standard USPS shipping since I wasn't dying to get a saber right away, but it's taken 6+ days. As I'm writing this, my order hasn't arrived and tomorrow will be the 7th day.
The item ordered was almost perfect in all aspects except... The color, while deciding what saber I wanted I made many drafts and added them to my cart so once I decided Id just delete the ones I didnt want... I decided on the tri Guardian Blue with the silver hilt over all others, the other silver hilt option I chose was with the While blade and color disk, ultimately deciding against that. Well during the process of removing the other saber the wrong one was left. Admittedly my fault for not being more thorough. I was unaware of the mistake until I returned home excited to finally have my very own ultra saber. In my naivety I though this was a company that stood behind its products and wanted satisfied customers, I was wrong... I informed customer service who thought a cheeky comment on how the saber chose me, and offered to replace the led for a ridiculous $65 after I just spent $200+, or said that filter film was a better option and suggested that I look on forums for help. Needless to say very displeased with the way this was handled. I dont expect that Ill be a returning customer even though I wanted to get at minimum 3 more for my young sons.
The portal worked fine. Happy to be able to use Amazon pay.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.