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Ultra Sabers has a rating of 4.8 stars from 19,636 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
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This was my third Ultrasaber and as always the service and product are top notch!
Received order in good time and it's what I expected.
Absolutely love the lightsaber! It's going to look even better at comic con when I'm Darth Revan.
Great quality work
Love the site. Easy to shop and easy to find parts and sabers
Love us!
Marlena in customer service is amazing! Fast and personalized service!
Excellent customer service, I realized do to Holiday orders were delayed, received order in 5 working days
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Orayt
I'm very satisfied with the product.
Very high quality work!
Awesomeness... Best saber company ever!
Excellent customer service, faster deliver than promised. The videos don't do it justice it looks real. In the dark it has a red aura around it and it's looks legit read and the sound is awesome. First time I turned it on I got goosebumps lol! I can't wait to get another one! If u want a quality realistic saber it's well worth the price. I'm very happy!
Feels great every time I come to purchase a saber! Thank you again Ultrasabers
Every time I had a question, the customer service chat window popped up, and when I typed my question, I was quickly answered. The website was easy to use, for the most part, and for things that weren't obvious, there were links to forums, run or fueled by very passionate people, and it just was an overall awesome experience so far.
Difficult to find what I was looking for
Only the sound has a mute feature
Its was wonderful
Works well and looks nice
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.