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Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 3.3 stars from 4,841 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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Sorry for the urgency in the message I didn't think about the Covid 19 affecting the time it takes to build. I love my saber and just recently ordered a second one.
Improve you customer service. Your customer service via email or phone sucks. No response from calls or emails.
Wow guys, a fantastic saber for Fans, perfect for "duel", absolutely to have in own collection
I will definitely buy another one, probably a diamond saber...
I want the post-processing to be a little cleaner, thank you.
Love the saber I bought but the wait time for it was really long (ordered april 2nd delivered May 11th) and i did not receive a response about my order until after it arrived.
Order placed easily, waiting for my saber in Italy.
I've received my order in time and I really like the saber I've got!
But, at the delivery, the courier wanted me to pay for the shipping even though I had already paid for It with credit card while placing the order
I know it's been a crazy time so I understand the delay in responses. However, have been trying to get in contact with customer since I placed my order months ago and have yet to hear back. I had emailed an update my order that was never applied to my lightsaber, and as a result, is missing the flash on clash feature. Upon receiving my package, I sent an email explaining I will need to return my lightsaber so that the flash on clash feature will be installed, and have still received no responses to anything.
I placed 2 Ultrasabers orders in March and received them 5 weeks after I ordered them. Email responses were few and far between but rest assured YOU WILL GET YOUR SABERS and you will absolutely LOVE them. Mine were very much worth the wait. Just be patient and order ahead of time if you plan on gifting these to someone. I will absolutely be ordering from Ultrasabers again and a huge thank you to Timothy for his excellent customer service.
I placed my order on 18th March and did not hear anything back from ultrasabers for about a month, I had sent several emails and tried to contact them via Facebook messenger however instead of communicating with me like a human I sent them my order number and they told me that my order had been dispatched. There needs to be more communication between seller and buyer because I was completely in the dark about my order, it sat on 'processing' for over a month and I didn't receive any form of update disputes asking several times.
Had this been my own order and not a gift I would have cancelled, you make great lightsabers but terrible customer service.
Still waiting for a purple bladed saber other then that been a pleasure doing business
I am very pleased with my purchase. Customer service was extremely helpful in making some changes to my order. It has been exactly what I expected and more and I enjoy it immensely. Production and shipping were timely!
Fast shipping and absolutely gorgeous sabers. I'll be ordering from them again!
Easy to deal with. Quality Sabers.
Please inform the customers as to how long it takes to make and ship their product(s).
Perhaps even send them an update email.
Ordered my second lightsaber from Ultrasabers on march 18th. According to the productpage the leadtime was about 3-4 weeks, and indeed after 4 weeks I received my shipping notice. So I was pleasantly surprised because I heard stories of people who were still waiting on orders placed in february. The saber itself is of an excellent quality, and I can definitely recommend ordering one from Ultrasabers! I can't wait to order another one!
The customer service could be improved greatly. Once my item shipped, it arrived in a timely manner. The product I ordered was a wonderful gift.
It took a lot longer to ship than I expected but overall a great experience.
While the shipping times are crazy long, the product makes up for it. The lightsaber is amazing!
Twas good
It just took a while.
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members