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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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It took a little bit of time for them to get back to me when I was emailing them, but after they got back to me I was very satisfied and they were very helpful. I don't blame them for taking more time than it said on the website, it still came very fast considering what we are all dealing with. The product shipped fast and is so bright and amazing to use.
The product was overall great and well worth the wait! I'd definitely order from them again!
Looking forward to using the lightsaber in a dule with my siblings.
I never received emails back from customer service. The delivery took way longer than what was told. The products were okay, but one of my sabers is already having problems with the LED
Good quality batteries. I buy this batteries for my lightsaber. The original last a hold year. Thanks
Shipping time was a little long, but wayyy better than dxsabers, who I've waited for about a month plus an extra three weeks for any info or even my lightsaber (still haven't received my lightsaber from them, ordered it on aug 4,2020), most definitely will be purchasing from ultra again.
The item I ordered ran out of stock despite saying it was available on the website. It took another 2 weeks before I finally emailed the team and we were back and forth emailing for another week and a half trying to find another option.
I am happy with the product, it is what I expected it to be. However the lead times they claim on the website of 3-4 weeks were inaccurate in my case. I waited from early June to mid September to actually get my order. I wouldn't be so upset about the 4+ month wait time, except the first month and a half's worth of calls and emails went unanswered. I was worried I had been scammed out of my money for a while. Overall I still might do business with them in the future, but I wouldn't expect to get your order soon. Place your order, and forget about it until it shows up.
Happy with purchase, thank you.
It was great! Only wish it could be rainbow constantly!
I absolutely love Ultrasabers and their products, and I will continue buying from them.
Ultra sabers is a very good company to buy lightsabers from i was very satisfied with what i received and how fast my custom made saber arrived.
Great saber, processing time could be better but I can only blame that on COVID. Overall very satisfied with my saber. Grabbing a few more since I really like the quality.
Arrived on time. And my color discs work great.
Overall the shopping experience is good. I originally ordered a different saber than the one I got. The one I ordered couldn't be made for several weeks later, so I ended up getting the Dark Catalyst instead. Gorgeous saber, well made. I have no problems with it.
So far... they are great!
Super fast delivery and an excellent product! Bought this as a birthday gift for my BF and he has not stopped playing with it since :)
Excellent product.
It about a month for my saber to even be shipped out but but after I received it and saw the Quality of it I understood why it took so long. They do good work with their Products and I will continue to buy from here
Great product. My daughter loves the light saber. Thanks
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.