Ultra SabersReviews 19,632

I ordered 2 things from ultrasabers, first was to see the quality of the sabers, which were very good and I liked what I paid for. So I placed my actual order which was 3 sabers that came with a free bonus one. For the bonus I ordered a heavy grade blade to switch it out to use without worry. All four sabers came in, however the blade did not. I have tried calling which said to email so I sent a few emails with pictures showing I haven't gotten the blade, I asked if I could get a refund or a blade sent to me and ultrasabers has not gotten back to me yet

They got back to me later in October and sent me the requested blade I ordered hassle free. I raised the review from 2 stars to 4 stars

Placed a $300 order. No update for 3 months and no communication. Went to cancel order and was charged 20% of my orders cost. When I asked why I am.be penalized for them taking longer than the time they say it will take to produce a product. No response.
Pros:
They sell lightsabers
Cons:
Over priced
Weak blade connection
Limited choices in stock
No customer service
Took 3 months to hear anything about $300 I sent. And gwtting refunded much less that that

I ordered my saber on April 7th and was told it was a 2-4 week lead time. After 6 weeks of waiting with no update I sent an email confirming my order and to check the status. In the world of Covid I expected some delay but with a $320 order and no communication I was worried. It took a week and a half to get a response and was told my order would ship shortly. Four weeks later I was still waiting and I tried calling the number provided with no answer, no response to email, and no response to a Facebook messenger message. At week 11 I was finally informed that the hilt I had chosen 'The Chosen One SE' was not available, but if I paid $22 more, I could get 'The Chosen One CE' and my order would be built immediately and shipped. I agreed and that promise was fulfilled and I received my order on week 12. The overall quality is good but I am so disappointed in the lack of communication and poor customer service. Why not just inform me early on that the hilt I wanted was out of stock so they could clear out my order or put that saber as OOS on the website so I knew upfront? I will think long and hard before ordering another saber from UltraSabers. The price paid warrants better service when there are many other companies now in the game for comparable sabers for a better price.

Well, I only purchased a grab bag lightsaber, received an initiate V3 hilt and after toying with the color disks, figured yellow and magenta were the most viable colors, couldn't get green or blue vibrant enough, they looked somewhat light, such as baby blue and mint green.

Being my first experience buying a lightsaber like this, and dealing with other buyers, I did expect a blade with the basic activation, deactivation, and humming sounds if not battle clash noises like the far cheaper $20 plastic ones one could get from target or walmart when the prequel movies released. However, I learned I can modify it with a soundboard, or atleast pay someone to do it as I have never used a solder gun. It's not bad for a first time buy, and I can get it upgraded, while not what I expected, it wasn't disappointing either.

The color disks are a nice touch for personalization, but some of the colors don't come out dark enough, even using all the blues or all the greens to try and bring out darker shades like Luke's emerald green blade.