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Ultra SabersReviews 19,632

3.3

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Ultra Sabers Reviews Summary

Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.

service
429
value
430
shipping
400
returns
207
quality
421

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Mauro G.
1 review
0 helpful votes
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I chose to take the random saber and well im relly happy about what saber i find! Is relly epic! I love it so much!

Date of experience: October 2, 2020
Frosty V.
1 review
0 helpful votes
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Shipping and processing took a long time
October 2, 2020

Shipping and processing took a long time. Customer service took awhile to start a conversation, but everything worked out well. All you need is patience for a great product.

Date of experience: October 2, 2020
Alex G.
1 review
0 helpful votes
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The blade arrived slightly damaged and I never got a response email when I reached out. The blade itself looks great but the emitter has gone loose after ten minutes of use.

Date of experience: October 2, 2020
Joe U.
5 reviews
0 helpful votes
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So I didnt get a shipping notification I didn't think they would take so long to get here it was just too mysterious...not enough informational flow.

Date of experience: October 2, 2020
Sean C.
2 reviews
0 helpful votes
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It took 7 weeks to get my Mystery Box with Sound saber, but I understand they were pretty backed up due to May the 4th and the release of a new Star Wars movie giving them a lot more business. I got a pretty sweet unique lightsaber based upon the Manticore hilt with other parts from the Sentinel and Flamberge. Blue blade. I'd have to say that I'm pretty satisfied with what I got!

Date of experience: October 2, 2020
Cam D.
1 review
0 helpful votes
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My third time using the saber, I swung it and the blade shot out out of nowhere, took 10 minutes to find. Upon examining the blade I noticed extreme indentation, more than is normal on other lightsabers. I contacted the company and never got a response about it. The hilt is beautiful though, the texturing on it is interesting, but can get a little slippery with sweat. The light is extremely bright. The battery pack is not very well secured inside of the saber, which has caused some minor issues in the past.

Date of experience: October 2, 2020
Art L.
1 review
0 helpful votes
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Very clear and easy navigation through the entire process. Completely satisfied with build and quality of the saber! Great website!

Date of experience: October 2, 2020
Justin C.
3 reviews
0 helpful votes
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Good product, shipling took a while, and customer service was not good

Date of experience: October 2, 2020
New York
1 review
0 helpful votes
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I absolutely love my lightsaber but there was zero communication from customer service about an estimated shipping time until I had gotten in contact with the owner only because I reached out to a former employee who helped me out. They need to communicate more clearly that customers will be waiting over a month or two for their lightsabers because the website is a lie! If they were more open I wouldn't have mind waiting long for my lightsaber but I don't like the fact that they were avoiding me for almost 3 months

Date of experience: October 2, 2020
Robert G.
1 review
0 helpful votes
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Fast shipping, and extreamly helpful customer service.

Date of experience: October 2, 2020
Anthony J.
5 reviews
0 helpful votes
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Only complaint i have is the ungodly long wait to get my saber which is only due to the Corona Virus

Date of experience: October 1, 2020
TheRealChosenOne W.
1 review
0 helpful votes
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Great product, great people, great state
October 1, 2020

Great product, great people, great state.

My only issue was never receiving confirmation that my order was real. I placed the order and it was in processing for over a month before it shipped a month and a half after I order it. During that time I sent out an email requesting info and never got a response, I called a few times and left messages and never got a response. I know y'all are busy but punctuality would've solved all my concerns.

Anyway it was worth it either way just be prepared to wait a month or two. May the force be with you.

Date of experience: October 1, 2020
Taylor X.
1 review
0 helpful votes
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Ultrasabers makes great products--that's the most important thing. They're durable, they're functional, they're aesthetically pleasing and they're just plain cool. Beyond that, they also have great shipping. I prefer when companies charge me separately for shipping so that I can save money by buying stuff together (i.e., rather than having shipping built into product prices). But their lead times are also great; my purchases usually arrive earlier than their predicted arrival date. I far prefer an overprediction with an early arrival to an underprediction with a late arrival.

Date of experience: October 1, 2020
Conner J.
1 review
0 helpful votes
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You did good
October 1, 2020

You did good.

Date of experience: October 1, 2020
Milton D.
1 review
0 helpful votes
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I loved it!
October 1, 2020

I loved it!

Date of experience: October 1, 2020
Emma Z.
5 reviews
0 helpful votes
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No thank you
October 1, 2020

No thank you

Date of experience: October 1, 2020
Chris d.
1 review
0 helpful votes
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While a bit beefier than I expected, the saber worked perfectly and came in great shape!

Date of experience: October 1, 2020
LordDrift S.
1 review
0 helpful votes
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Fantastic sabers!
October 1, 2020

Fantastic sabers! My inner kid is as happy as can be.

Date of experience: October 1, 2020
Amandra M.
1 review
0 helpful votes
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Love my saber, expected a little bit longer on the blade, but that's not a huge issue. Will definitely be ordering another saber at somepoint.

Date of experience: October 1, 2020
France
1 review
0 helpful votes
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Awesome
October 2, 2020

A very good quality! The lightsabers are really good looking, exactly like the pictures on the site.

Date of experience: October 1, 2020

From the business

Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.


ultrasabers.com
Founded in 2005
Friendswood, TX, United States
+748