On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 143rd among Toys Store sites.
We monitor reviews for authenticity
Product received was exactly as ordered. High quality construction.
I am very satisfied with what I got. And I am extremely excited for when I order my next saber.
We got the saber within a week of ordering it (during Christmas shopping times to boot), and was able to present it as our Christmas gift!
I knew the V5 sabers were awesome, having received a Dark Apprentice V5 before this order, but I was impressed by this saber. The Dark Initiate LE V5 is absolutely gorgeous and I'm very happy with how it turned out. Thanks again Ultrasabers!
Checkout was rad.
Fine, purple is a little weak and coupler spins awkwardly.
Overall, love everything!
Keep up thw good work!
Great service great product,very happy with first saber now need another!
My experience with Ultrasabers this year was just as great as last year; better, actually, as my sabers only took 1 week to ship and showed up early! The sabers were in excellent condition and as ordered. Plus shipping was free, and I was able to use my points for a discount! No complaints here!
I bought my husband a sober for Christmas and he absolutely loved it! The construction is beautiful and functional, the sound is amazing, and the shipping speed was crazy fast.
If came on time as stated, very very happy with the quality and my girlfriend loves it as her birthday gift, Would love to buy more in the future <3
Love it will definitely be buying from here again
We ordered a light saber on November 22nd and the original anticipated shipping date was December 5th. We received an email after the 5th informing us that it was on back order. We were then told we would have the saber by December 19th, and then told by the customer service department that we would have it by Christmas. We were told they would ship it however they had to in order to get it to us for Christmas. They chose USPS as the carrier and it was not delivered until 2 days after Christmas. USPS does not guarantee delivery dates so as a frustrated customer I sent them an email telling them how upset I was and that they really screwed up. I also asked them why they were advertising on their website that people could order a week before Christmas and get their orders since I had ordered a month beforehand and wasn't receiving it. After several emails back and forth I was told they would speak to the customer service director and get back to me about some sort of resolution or compensation for everything. The email I received infuriated me! They offered me 15 % off with free shipping, which was the current deal running! This poor customer service is what makes this company a 1 Star for me. I will be filing a complaint with the better business bureau against this company if I don't get an adequate compensation for all my trouble and for making an important Christmas gift late! Stay away from this company.
Helpful and Patient. They live up to their name.
Looks and works perfect. I do not hesitate in buy another one
Website was laid out relatively well. Only confusing part was confirming availability once I was in the checkout section. Received the saber which was a group effort gift for someone else. The details and quality of the saber were great. The gift recipient was extremely happy and excited about the saber. Highly recommend your product line for a fan of Star Wars.
Everything came on time and as advertised. Honestly the coolest thing I've ever owned. I hope 1 day to afford one of your cooler sabers. Thank you for this experience.
I ordered a pair of Darth Maul-style 'Menace' lightsabers, plus various accessories. I was very pleased with the overall quality of the products. Nice machining, flash-on-clash looks great, very loud and convincing sound. I especially like the quick release coupler accessory (allowing the two sabers to be joined or split very quickly).
Will update when product arrives.
Excellent build quality and really fast shipping!
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.