On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
We monitor reviews for authenticity
Although I'm absolutely blown away by the quality and feel of the fully-constructed sabers I purchased, I'm even more impressed with how courteous and helpful the company is when emailing them with questions. Five stars all around.
I bought my saber at US's booth at Comicpalooza. Very quick, thirty minute assembly time and they texted me when it was ready.
I visited the Ultrsabers booth at Megacon Orlando 2019. I opted to buy the $200 mystery box, and I was NOT disappointed! I got a custom "Chosen One" with premium sound, Sun Riders Destiny, windows, and other goodies.
My new prized possession
Web site is very easy to use. Tons of options. Overall fantastic!
Brilliant customer service and excellent craftsmanship. Already recommended to a few friends and their now shopping aswell
I am a frequent buyer on this website and have never been anything less than FULLY SATISFIED! Amazing quality workmanship, responsive team, and straightforward communication and shipping. Plus the rewards program? How can you go wrong?
As a huge star wars fan I can say no matter how much you pay for your saber it is worth it! I order the consular and it is beautiful. I showed off to others they also thought it was the coolest thing they seen it feels good, good weight, and you can see it well in the light.
Was easy to make the purchase. Item was good.
Shipping was actually ok and I like the product. However preparation of the order, before shipping, took almost one month.
Wide selection of lightsabers and options! It was fun and easy to customize my lightsaber to exactly the way I wanted it.
It's awesome. Brightness is good. Color is good. Comfortable feel, and wields easily. I'll be buying more. :)
Good product. Took 13 of the 10-14 business days to complete which is fine. Wife cut off my hand with it, but accidents happen.
I put shaded my lightsaber at Orlando megacon.
Everything was great about the order process. I choose my sabers and placed the order. I then realized i might want to add something and i contacted the support. After some great customer service i decided that my original order was perfect and they shipped it to me.
The sabers were carefully packed in bubblewrap and didnt recieve any damage in transit (which is usually a problem in my country). All in all i am very happy with my purchase and i will be ordering more sabers from ultrasabers in the future!
Bought it at Megacon in Orlando. Maybe should have had more instruction on changing settings.
This is my 3rd saber I've gotten from ultra sabers and the quality of these products is amazing l
Another incredible lightsaber, can't wait for years megacon to buy another one.
Your customer service and on site work is top notch
I loved how helpful the company was. Very easy ordering and its a great quality for the price. I recommend 100% to anyone looking to buy for professional use or just for play.
We have gotten lightsabers from Ultrasaber a couple times. I did contact customer service because it took a long time for my order to process. They were really helpful and responded quickly. The only disappointing thing is the size of the free lightsaber. In the past they were the same size as the other sabers we'd buy.
However over all we we're really excited to get them and thought the ones we ordered were amazing!
We will continue to get lightsabers from Ultrasaber.
So happy this will not be my last purchase ultrasaber. Very easy to order and there are a lot of options. Thank you Ultrasaber.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.