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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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Bought in person, expensive to ship home from the convention but a quality product.
Excellent. Now after a third order I know how to activate available coupons, so it's perfect! The lightsabers are great, my kids and I love it!
Thanks!
Great product
Marlena is AMAZING!
Fantastic as always. The four Sabres came well packed and work phenomenally.
My son really wanted a light saber for his birthday but didn't let me know until about 10 days before the day. I didn't think we had time because they have to build it, but I contacted Ultra Sabers and they made it happen! Thanks!
Ordered a saber from US and received my order within 2 weeks. Amazed by the quality of the hilt and performance of the blade thus far. I've done heavy sparring with it and it has held up well. More than happy with my purchase. Thank you ultrasabers.
Lot of options, some more explanations would be great beside self inform in the Forum. But overall I got a positive impression and am excited to get my sabers!
While it did take longer to recieve my most recent orders, they were made during the build up to convention season. They're still the high quality I've come to expect from Ultrasabers at the lowest prices on the market.
As promised the faster shipping in the galaxy. I needed this within 5 days and I received the saber in 3 business. The quality is superb and awesome sound. Look forward to more sabers for the wall, thanks again guys!
Awesome saber completely intact! Nice to handle!
Great site, easy to navigate
Received my order in about three weeks which is to be expected since I ordered a custom saber. With the summer sale I got two free Sabers. One initiate and a fresh bag. Both of those Sabers were well constructed the grab bag one is really cool with Windows. My graflex it's perfect! I wold have normally not ordered a grab bag or mystery box but I might try a couple of those for fun.
I got my ultrasaber on time and I really love it. It came with everything that I ordered and it looks great.
I have ordered 2 75$ mystery boxes and have been lucky enough to get one with sound and another with premium sound. And both with colors I wanted!
First off: Lightsaber looks & sounds great! Quality work! I used to own custom sabers in the late 2000's when they first started coming out & we thought those were amazing. Nothing compared to these. Ultra Sabers are movie quality! Once you download and get to know the controller program it's easy to use & gives you about every option to customize the saber you can think of, all the way down to your own sound patterns. Depending on how far you go with parts they can be pricey but I assure you if you're a lifer SW fan it's absolutely worth every penny!
Second: The Diamond Saber direction booklet can either use some updating or at least some rewording. It's helpful for 90% of everything but the startup/program process & how important it is to do it correctly as to not corrupt your sabers system. The Website videos are 101% vital to getting the saber & controller program downloaded & working properly, the direction book DOES NOT explain all the steps necessary. And don't skip ahead, follow him step by step in the setup process (I even paused & replayed parts to make sure I did it right). My issue was my saber couldn't to the program, so I emailed customer service, & though she was quick to respond & polite, the info was not helpful at all. The 3 suggestions she gave me were literally among the first things I tried to fix the problem + I literally repeated to the max, among other things I tried, that it was not a battery charging, usb cord, or outdated system problem that was causing it not to connect. That way I figured at least they know those weren't the issues causing it, that way I didn't get the obvious problem fixing answers. So even though I said I tried them many times those were the only ideas she gave me LoL... almost like a spam response. So I re-rewatched the setup video & got to the bottom of it, so the connection issue was easily fixed. I bought a top dollar, everything on it diamond saber so if you get one absolutely FOR SURE watch the video explaining how the program downloads, connecting the saber the first time, etc step by step (depending on your computers OS adjust for what the program screens look like in the video compared to yours as they have been updated). Watch them all, but the next important is how to use the controller program on your computer.
So yeah, overall once you push past the downloading/startup stuff, if you even have the same prob, the Sabers are the closest you'll get to the real deal. We already have both the designs & dates for ordering our next two! Then when not being used make sure to have some sort of a way to display it on your wall or table.
Great, love the quality
Excellent quality! Exactly as I expected. I'm looking for to getting more!
Great Sabers!
Good customer service, I requested a longer blade and they changed with no fuss, nice quality overall, well packaged too. Would have liked instructions on how to operate Obsidian v4 soundboard, but fairly intuitive. Ultrasaber Launcher needs tooltips on what the values mean, ie more or less, for setting sensitivity and other values. Other than that, very happy with the final product.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.