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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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I think it is bad business practice to not allow cancellations even if requested literally 30 seconds after order.
I also think it is confusing to not allow automatic coupon usage for events that are open.
I know exactly what I am getting and it lives up to quality. All purchase options are clearly explained.
Ordered twice so far and both came with sabers wrapped in bubble wrap nicely. Saber handles had some imperfections in both shipments. Happy with orders.
The only place to buy lightsabers from hands down
It was great if I but one again I know where to go.
The quality of your guys sabers are so good. I can't stop wanting more. I love the design you guys have and the sound quality is so good, I love it.
Purchased at DragonCon 2019. Great experience
Great job as always!
There where no problems with my experience
Website is easy to navigate. Once I chose my product, I received emails telling me exactly where they were in producing and shipping. It was so nice to always know what was going on with my order. And the product is so beautiful and quite exceeded my expectations!
Very easy for a dream come true, ill be ordering more ultrasabers in the future
Excellent purchase.
Part of the hilt came in damaged in two places. Sharp impact damage to aluminum is easy to identify. The C.S. Agent blamed FedEx, though it was bubble wrapped 3 times and there was NO damage to the box. They replaced the damaged part after making us wait for thier shipping damage claim. Overall, the saber is nice in appearance and functions perfectly, however the interior components are... cheap and crudely incorporated. I am concerned for the longevity of its functionality.
Bought at Dcon, very nice and helpful staff at the booth
I really like the ease of navigation on the site. I have five of your sabers and love them. Looking forward to the ultra edge blade.
Ordered a saber thru a flash sale, everything came as expected and delivery was on time. Will be purchasing again.
Ultrasabers has high quality products that are second to none. I will continue purchasing their products for the foreseeable future.
One light saber I received didn't function properly and I had to pay out of pocket to send it back for repair.
I would like to thank Ultrasabers for putting out suck a great product. The detail on my saber is amazing. Great quality saber!
It's perfect! I plan on doing a big giveaway at a convention with one of the sabers I bought
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.