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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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The lightsaber is amazing, it lights up really well, it's easy to handle, and very durable. The service and response time is great, and delivery time is very good. Overall I would definitely recommend buying this product from this website.
I buy two sabers. Good and clear way of buying, fast shiping. They looks good, nice light and well balaced.
Came in a week, great quality. Does not feel very heavy and its absolutely gorgeous. Money well spent
Overall it was a great purchase but as I was sparing with my friends I accidentally hit a tree and the tip of my saber came off and now it's broken and I had to glue it back on
Any question that I had about my order and my saber was answered quickly. I think that they did an amazing job getting my order filled, shipped, and to my door within the timeframe that was given to me. I can't thank them enough for the incredible quality of their sabers! I will be ordering from them again soon!
They were very responsive to emails, so thanks for that. The USPS did loose the order for like 2 weeks, but whatcha gonna do, Brother?
I had ordered a Dominix v4 lightsaber on September 25 but I didn't receive it until a month later. Apparently the specific item I wanted was out of stock and they didn't reflect that in their website.
Granted they did offer me upgrade to replace my order but only after I sent a not so kind complaint email.
I ordered in at June 24th and got it on Halloween, sure they said that some parts aren't currently in stock, due to corona. But giving me a less expensive sword or a 10% coupon for the next order as the other opportunities is not a really good choice.
After that long wait, I was really happy with it's handeling and it had all i wanted and ordered.
10 days after it arieved bill from FedEx came, that i should pay another 50$ for duty to germany. It wasn't anywhere mentioned, so I thoughn't really about it. Also I paid 35$ at first only to ship it...
It was easy to go through the various steps and customize the saber. Lots of options to choose from but not so many that you get overwhelmed. I also appreciated the communication about the delay in the making and shipping of my saber.
Soooooo goood
Ordered a lightsaber 5 months ago and everytime I ask when is it coming they say in a few weeks. Then I asked for a full refund and they denied it! Do not order from this company their are far better ones out their!
Really an awesome product everything is very well made and feels great in the hands.The sound is loud and the color is bright even with a heavy blade.
Our product was received very quickly but the sound board was not functioning properly. It was eventually fixed but took some time to get an email returned from customer support. It works great now.
It took a minute to finally ship but talking to customer service, they got me the information I needed and once it shipped it got here lightning fast.
Already got another order in. B)
My only bad comment would be that it didn't get delivered fast enough! It was delivered in the time that they said it would be, but I was really eager to get it in. I have recommended Ultrasabers to all of my friends and can't wait to get my next one!
Website is well designed and smooth.
The blade was a little bit bent but only such it is unnoticeable intill you look close up. The hilt was nice and comfortable and the product works as advertised. Occationally the batteries will pop out of their place only to pop back in instantly so it never disturbes anything.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.