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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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Navigating through the site was a bit difficult, but at the end, everything was to our satisfaction.
It was great, great Quality, fast delivery and Quick responses
Ultrasabers delivered an outstanding experience in custom online shopping. From ordering, to shipping, to customer relations, Ultrasabers provided a perfect example of how to put great product in the hands of the customer. And the workmanship? Out of this galaxy!
For a first-time buyer it was a little difficult to know about all the options. The videos and reviews provided were very helpful and allowed me to get an amazing product with the features I wanted. I will definitely be shopping here again.
I enjoy your sabers, the mystery box is fun.
I bought 4 lightsabers mystery boxes for Christmas... Sadly I did not wait that long, we opened the box did not look at any of the writing and all of us just picked one. All of them were blue beside one green one, but that is the nature of the beast and it was a lot of fun. I wanted a cyan-colored my kids wanted orange and white so I order the new LED's for them and changed them out with the help of an Ultra Sabers Video on how to replace an LED. Now for the review part, the Hilts are strong made of metal and have a nice weight to them the blades are great I did not know what to expect so I did not change anything on the order and both of my kids have dueled with the 6 or 7 times now with my youngest throwing his and expecting it to come back to him as it does on the game. The only thing that I would say is if you are buying for a kid get the 24in blade. I will be buying more lightsabers from Ultra Sabers in the near future we love the ones we have.
Seen a lot of people talk crap about ultrasabers but this is pretty good quality for an affordable price, definitely gonna be ordering from them again.
I emailed customer service regarding the saber's design and my fear of the claws cutting into my skin after reading reviews about it. The customer service rep stated that she can simply request that they flip the claws so that won't be an issue. I was impressed by their solution and was happy to receive the saber very quickly. I only live an hour away from the headquarters so the shipping speed was not alarming. I will happily buy another saber from this company again.
My saber does NOT turn on and I CANNOT get any response from ultra sabers. Emailed without response either.
Great shipping, I live in the Netherlands and the saber was delivered to me in about 2 weeks. Saber was in top condition when it arrived.
I ordered the Ultrasabers Jedi: Fallen Order based lightsaber, The Fallen as soon as I saw they got it back in stock and I am not disappointed with it at all! I love it!
Pretty good product! Ran into some issues with FedEx with extra fees, but nothing unmanageable
Came earlier than expected! Super satisfied!
Great buy! I love my saber. Just arrived in time for the Rise of skywalker.
Even the movie is a mess. The ultrasabers still made me happy. Thanks
Absolutely wonderful
Awesome website, great customer service
I loved the lightsaber but it com with out a screw and the led panel was loose.
Beautiful sabers! Amazing quick and reliable delivery!
The products are fantastic, as well as the customer service.
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.