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Ultra SabersReviews 19,632

3.3

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Ultra Sabers Reviews Summary

Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.

service
429
value
430
shipping
400
returns
207
quality
421

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Aschmidty Y.
1 review
0 helpful votes
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The item I ordered was in the mail
December 28, 2019

The item I ordered was in the mail. It wasn't sent through fedex so it did not have a tracking number. But it arrived timely.

Date of experience: December 28, 2019
Jacobh U.
1 review
0 helpful votes
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I really like the website and when I received my product that I bought I was amazed

Date of experience: December 28, 2019
Daniel G.
2 reviews
0 helpful votes
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The customer service is phenomenal!
December 28, 2019

The customer service is phenomenal! I had a small issue with my first saber that was quickly rectified. Considerate follow up.
High quality product. I've already ordered a second saber.

Date of experience: December 28, 2019
Joshua A.
1 review
0 helpful votes
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Great Options, Awesome Sabers!
December 28, 2019

Great Options, Awesome Sabers! Love Ultrasabers! Great customer service as well. Will definitely be buying from Ultrasabers again!

Date of experience: December 28, 2019
Sam H.
3 reviews
0 helpful votes
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I recived the lightsaber, and it was fun
December 28, 2019

I recived the lightsaber, and it was fun. It started to whisper obsidian and shut off randomly, but I changed the battery and it worked out.

Date of experience: December 28, 2019
Jenny S.
1 review
0 helpful votes
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Beautiful high quality product
December 28, 2019

Beautiful high quality product. Shipping was fast and packaged very well. I would buy again.

Date of experience: December 28, 2019
Tj R.
1 review
0 helpful votes
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The customer service is horrible not to mention that if I had just talked to some one that could answer my questions I would have gotten what I wanted

Date of experience: December 28, 2019
Virginia
1 review
0 helpful votes
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Beautiful Saber
December 28, 2019

This lightsaber is everything I could've hoped for. Beautifully crafted, and looks and sounds amazing! Excellent balance and weight.

Date of experience: December 28, 2019
Marie A.
15 reviews
0 helpful votes
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Quality product
December 28, 2019

Quality product

Date of experience: December 28, 2019
Nathan J.
2 reviews
0 helpful votes
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Everything about the saber is wonderful
December 28, 2019

Everything about the saber is wonderful. The only slight issue is the cellophane inside the blade I received with my saber. I got the UltraEdge MidGrade, but the cellophane moves around in the blade. When I took off the black rubber cap during my unboxing it sorta coiled out of the blade in which I had to push it back in a little bit. Now when I swing the blade around I can hear and see the cellophane moving around inside the blade. Other than that my saber is great.

Date of experience: December 28, 2019
Washington
1 review
0 helpful votes
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I've sent them 4 emails and tried calling multiple times but their inbox is full. I'm feel very scammed at this point. I ordered my lightsaber on Dec 6th and still no emails regarding any updates. Very unhappy.

Date of experience: December 28, 2019
MandoArc Y.
1 review
0 helpful votes
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I have bought 3 mystery boxes now and was very impressed! High quality and a must have for Star Wars fans! So awesome!

Date of experience: December 27, 2019
LEGION L.
1 review
0 helpful votes
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I ordered two sabers (a Dominix LE v5 and a Aeon v2)and there are some definite mixed thoughts that I have. The first is that they both look great. The second is that of the two I bought, only one is really sparring ready right from the get go and that would be the Aeon v2 as the other has some serious problems with it, mainly that the claws around the emitter, which look very nice, have far too sharp edges that caused multiple cuts on my hand after less than thirty seconds of sparring. For a saber that is marketed as a sparring saber this is frankly unacceptable. Additionally around the pommel it has a few sharp edges as well that while haven't caused any injury, though that is primarily due to me taking appropriate precautions, could potentially cause injury.

Now both of these issues could be fixed by sanding them down, however I don't believe that I should have to do that, potentially voiding the warranty to make them safe to use.

Now those issues are not the reason I gave them such a low score, as the big issue I have is when I tried getting in contact with them to see if there was some way to fix this without me voiding the warranty I received no response and it has been as of writing this review just over two weeks since I sent my email. Now I understand that we are currently within a holiday period but honestly this is not acceptable.

To anyone interested in buying a saber from here and sparring with it, I'd strongly suggest either sticking to the sabers without any edges and definitely drop the claws, or shop somewhere else. Else if sparring is not your primary focus, then go ahead and buy from here, though in my opinion for a purely decoration piece these sabers are a little bit pricey though not extremely so.

Date of experience: December 27, 2019
Whayne F.
1 review
0 helpful votes
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Order arrived quickly, excellent quality
December 27, 2019

Order arrived quickly, excellent quality

Date of experience: December 27, 2019
Darthshako J.
1 review
0 helpful votes
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I love shopping with ultrasabers
December 27, 2019

I love shopping with ultrasabers. I get a saber almost every year. Never been disappointed.

Date of experience: December 27, 2019
Elgin L.
1 review
0 helpful votes
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Thank you Ultradabers for making mine and my sons dream come true.

Date of experience: December 27, 2019
District of Columbia
1 review
0 helpful votes
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In a word: Disappointed.
December 27, 2019

Ordered a saber with (mostly) basic options. Although the delivery was very punctual (actually paid for expedited delivery), that is where the good part ends.
Upon receiving the saber, I noticed that the switch was not as solid in quality as I had expected. Mildly unstable seating, weak connection "click" and the saber light would flicker with even the slightest brush on the button. When asked about it in email, the response was that I got what I ordered and it was a "quality" switch. Fine.
Most disappointingly, though was that, although I ordered the saber in "Sentinel Yellow", within two weeks and without any combat or drop damage whatsoever, the blade is now a solid red. Red...
It is a solid business practice to offer a range of options when constructing a product, but have options that are utter crap for those who don't order the top tier? My original intention was to order a base model to assess the saber and have one as a "beater" and, if satisfied, put together a higher end saber for the collection.
Well, that course is off the table.
I doubt that Ultrasabers will see this review, respond or change their practices, in any case. So, fair warning, if you aren't looking to break the bank for your saber, don't expect the customer service and quality to be any better.
The black saber in the photo is the saber in question.

Date of experience: December 27, 2019
Singapore
1 review
0 helpful votes
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Yes, I received my order, but it was incomplete. The color discs that should give my light saber it's character was not included. I've emailed Ultrasabers several times but have not received any response except for an automated reply that they received my email. Very disappointed. I will not be buying from them again.

Date of experience: December 27, 2019
Shelly B.
1 review
0 helpful votes
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Easy and quick
December 27, 2019

Easy and quick
Awesome!

Date of experience: December 27, 2019
Jess D.
5 reviews
0 helpful votes
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La espada esta muy bien, es una compra realmente recomendada. Si eres friki de estas cosas, no te arrepentirás!

Date of experience: December 27, 2019

From the business

Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.


ultrasabers.com
Founded in 2005
Friendswood, TX, United States
+748