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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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Customer service was really bad. I had to get amazon involved just to get a confirmation that my order shipped out. I sent emails after emails and phone calls but no response. Finally got my item
This saber is dope, thank you!
My lightsaber came damaged I would like a new one ASAP. I spent too much money on this in order for it to be damaged. The blade is super loose because the hole on the top part of the handle was made too wide. When I tried tightening the set screw to hold the blade from moving around it didn't make it any better. I took the set screw out to see why it wouldn't tighten and the threads were flat preventing the screw to hold properly.
I ordered a regular stunt saber and it came within the estimated time, the product overall was high quality. I contacted customer service and they responded within a day and were very nice and professional. Overall my experience was great.
Yee yeee bubba, nuff said
Overall im overwhelmed. Its my first lightsaber and Ultra Sabers Spoiled me! Considering the holidays and the new movie the time I got it is acceptable. A little over a month isn't too bad. I love it so much. It is crafted wonderfully and the weight isn't awful at all! The larger scale doesnt bother me because I can see more detail and that is mind blowing.
There was plenty to choose from and The build your on saber selections is great
It took a little longer than expected to recieve my saber. However the customer service team was very quick to make sure we were taken care of. I love my saber and will definitely be ordering from you guys again in the future!
We are still waiting on an order we placed on DEC 5th. At the time of order, they said it would arrive before Christmas. When I emailed them on Christmas Day to inform them that we did not receive by Christmas, I got an automated reply stating they were swamped and they were 1-2 weeks behind. I will revise my review of the quality of the product when I receive it.
Very cool sabers!
Order took a while to process but I did order it before a movie release and during the holidays. So that being said the shipping was fast. Product was amazing and a great addition to the collection!
It was fantastic
That was quick. 1 week is wonderful.
If anyone wants to pick up a saber from them, get the FedEx shipping!
USPS Shipping is a scam it's about 3 months! (that's what Saberforge uses if you know what I mean lol)
Beautiful brightness and strong durability, I will be getting more in the future! I got two stunt sabers, 24 inch green and a 36 inch orange.
I ordered 2 sabers, it was my first time ordering... and they are just amazing! My 8 year old and I duel together and we both love them. The quality of the heavy blades are terrific! Do not hesitate, just grab one and ENJOY
This was my first custom saver that I purchased, and the interaction between Ultrasabers was great. They contacted me letting me know some of the parts I picked wouldn't be in available for a couple months, and gave me the option to change my order or wait. Those parts weren't a big deal so I opted to get my order earlier, but I feel like many other companies would not have reached out to give me the option. That alone is enough for me to consider buying again, but the quality was great too, so I will definitely consider repeat business. A++
My mystery box was a very nice green saber with light sound! Can't believe my luck. Great quality and reasonable shipping time. I recommend Ultra Sabers 110%!
I absolutely loved the finished product! My one issue I've had is it was knocked on the floor and the AAA battery pack cracked in half and is now taped together with electrical tape. Other than that it is amazing and way brighter than I expected!
Good quality sabers, quick delivery
Beautiful craftsmanship. I love feel of it and it's evenly lit down the blade. Very nice!
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.