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Ultra Sabers Reviews Summary
Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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Was told that my saber lead time was 2 weeks. It's been almost a month and I haven't received my Saber. Sent 3 emails and only 1 was replied to. I was told ultra Sabers had a quick turnaround time.
Quality of the product is great, although response times on email was abysmal. I emailed in on December 19th and didn't hear anything back till December 30th. My Roommate ordered a saber the same day (12/16/19) I did and still hasn't received notification that his has shipped, finished production, or anything.
It's good overall, only thing is I'm missing a power adapter for the xtar charger and a mini usb cable to connect the board to my computer
Ordered on the 15th. Received on the 23rd of December. Wrapped as gifts. Turned on sabers on Christmas after unwrapping. Had issues with one of the sabers. Emailed that day. Waited a week, no response, so I called. Straight to voicemail where I was repeatedly told to email instead. Left a voice mail with my order number and description of the issue and asked them to get back in touch with me. Waited a few days, no response. Sent another email, attaching the first and redescribed my problem. It's January 9 now. No response yet. Sending the next email tomorrow.
The other sabers we thought we had an issue with, but turned out we needed a better charging station for the batteries. After that, they worked beautifully. Brother and Father enjoyed their gifts.
Shipping time was a little long, about 4 weeks. Wish it would have came with a battery charger
Ordered 3 mystery boxes and was blessed to receive an upgraded saber that needed a recharging cable and a USB cable. I ordered them, and after a few days they shipped and then they arrived relatively quickly thereafter.
Very satisfied.
The quality and shipping was super fast. However, processing took around 2 weeks and I tried to contact customer support twice with no response.
Ordered 2 grab bag sabers, they are definitely high quality and I'm impressed.
Good quality and quick shipping
Great quality sabers!
When my saber came it was exactly what I thought, pretty good quality and good for light dueling. However, my cousins' saber ended up breaking very easily when trying to replace the batteries. The wiring itself is fragile (but understandably so) and the stock batteries don't last long at all if you turn it on a good amount. Overall, great in the moment, but honestly scared for what's to come.
Everything smooth, I would just appreciate the possibility to modify the order when adding an item to a saber instead of redoing it from scratch.
Building light-saber for a birthday. They sent the wrong part, still waiting for reply by phone or email. Will order part from other company, my gift will be delayed.
I purchased a saber from here for my fiance's Christmas present. He was beyond pleased with the results. The hilt is very solid and beautifully made, sound effects are on point, and the color is very bright. My only concern that knocked a star off of this review is the sturdiness of the blade. After looking at videos on these sabers I thought there was going to be two screws to stabilize and secure the blade in the hilt. When he removed the saber from the box the blade was very loose. We assumed it was just due to the box being knocked around from delivery. There was only screw to secure the blade to the hilt and there was a lot of movement from the blade when he used the saber. If there were more than one screw to secure it I think it would make the product perfect, otherwise you're constantly worried that the blade is going to come out.
Awesome experience and such an awesome product! 10/10
Slow shipping for just two batteries
Good quality lightsabers.
My order got delayed due to the holiday and star wars impacting their order times. I was able to contact support, who did eventually respond back. They were able to make sure my order was shipped within a few business days. The only other issue I have is with who they choose to ship through, FedEx. Unfortunately each time I order, they ALWAYS get my delivery date wrong. They'll say Tuesday, and it will be Wednesday or Thursday, with absolutely no reason as to why. The product itself has always been top notch without any issues though.
Ordered my first saber with these guys and they did not disappoint! The color of blade is amazing and the sound quality is absolutely incredible, made me feel like a Jedi just holding it. Will be ordering another very soon as there are so many amazing hilts to choose from. Fast shipping and high quality, would recommend to anyone who wants a top quality saber.
I have wanted to purchase a saber for some time and decided to order a $75 mystery box. Not only was I excited whole opening it but once I got the blade in and turned it on I was more than happy, I definitely plan on ordering more products from ultrasabers!
From the business
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members