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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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I made a very big mistake in the ordering and they where very good in fixing the problem I'm very happy with service and product
Saber is fantastic, but one of the tips keeps falling off, so we have had to tape it. Apart from that, everything has been fantastic. My partner couldn't be happier with his Christmas present!
Delayed shipping but great product.
Yes, I received my order.
Thanks again, UltraSaber
It was great and fun, can't wait to get my next Ultra Saber
Delivery was fast and easy,
My son loved it. It's very well made.
Thank you.
I got the 3 mystery boxes and I got 2 stunt sabers and I saber with a sound board.
The lightsaber is durable and was worth the money
Very good, I am now the proud owner of a double bladed lightsaber
Pretty awesome saber, but one of the emitter pieces was loose and lost a screw.
Our product was extremely scratched up
Good shopping experience.
It's a good website and company would reccommend
Received an amazing product! Well worth the money for the mystery boxes. The only issue was it took a while to ship but once it did it was here within a few days. Definitely looking to buy some more mystery boxes soon!
Sofar so good! Clean interface!
Very impressed with the quality of the sabers! The best in the market
The sabers where amazing
Didn't honor a request I made to change my order, even after they said they would.
Took weeks, no email communication
They'd rather focus on getting more and more backlog than actually satisfying existing customers.
Should've stopped incoming orders once they saw they couldn't cope with the amount of orders in order to not lose quality(which they did).
Dominicide
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.