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Ultra Sabers has a rating of 3.3 stars from 19,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box and high quality. Ultra Sabers ranks 144th among Toys Store sites.
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It took a bit longer due to the holidays but was understanding and waited it arrived great construction and I am very happy with my purchase and will be buying from them agian
They had great customer service and would typically answer my emails as soon as possible. Would definitely would recommend.
Took over a month to receive which made it a very late Christmas present for my son. Even though it was late my son loved it.
Easy to navigate and helpful information. Superb quality and quick shipping. I love the feel of my new saber!
Hilt measurements were not correct, therefore my blade would not screw on,it took 3 weeks to deliver, $15 shipping!
Still haven't got it
The whole thing was very easy. The wait time was a little long, but that's because of the season and movie that just came out. Customer service was great and really helped me out.
Quality is great! Definitely ordering a custom saber soon.
Product received= 3,75$ mystery boxs
1-stardard issue battle saber with obsidian premium sound and heavy blade red
2-Dominix le v4 stunt heavy blade red
3-Initiate V3 stunt heavy blade blue
Scale of 1-5,5 being the best and 1 the worst.
1. Quality of product=5
2. *Shipping time=3
3. **Customer service=na
As far as quality goes, the hilts are machined aluminum and sleek. No jagged edges. Very aesthetically pleasing to the eye.
* so I ordered on December 22. With the movie coming out and it also being the holidays I can understand the slow shipping. They also stated before I ordered that it could be 15-20 business days. I recieved my order Jan 17. As advertised they got it to me within there window, but there has to be a way to decrease lead time somewhere.
**never contacted them so I cant review customer service.
Empty complete hilt did not come with switch, despite stating that it does on the website, or LEDs. Total cost of parts 30% higher than having it built which is illogical and confusing. Over a month without response from customer service, and nobody answers the phone.
I think I saved $10 on my order. Saber was bottom end but I did order 75$ box. Lools like saber was 85$.
Very easy shopping experience and quality product
Great for combatting lol. Great quality, and I'm still figuring out how to go with the sound effect.
I didn't receive my order
Took a little bit to get in, but I ordered it at a busy time! And the product was really good!
This will be my fourth saber. Quality product.
Made a mistake in ordering and contacted customer support who immidietly helped me make the neccessary changes, all in all, was a very enjoyable purchase
Was buying for fun!
My first sabers an I love them, will deffo order again! My next purchase will be a sound saber for sure
Answer: Hello Dale R. What I can tell you is that Ultrasabers reside in Texas and I live in Southern Québec, in Canada. It took about 4 days for the two Sabers I ordered to get to me. That is extremely fast by my experience. I've been doing mail orders since 1995, between once a month to 4 times a year. In that time, I have never seen such speed. Hope this helps.
Answer: Yes as far as I know all the hilts are made from aircraft aluminum
Answer: Currently it says they have a 4 week lead time meaning it should take 4 weeks to complete. However this is not accurate. I recently received an email saying that they were updating their lead times to be more accurate. Back to your question though. As you know we are stuck in a pandemic. This makes it hard for their providers to give them all the parts they need. So, it takes at least a couple more weeks currently to finish orders.
Answer: They don't respond at all to emails or at least very rarely
Answer: Thank you for your interest in Ultrasabers. Please email us at info@ultrasabers.com or shipping@ultrasabers.com and we can answer your questions. We also have Live Chat available on the website 9 am to 5 pm CST Monday through Friday.
Answer: Yup they are from the USofA - I got mine from them, Im based in Australia so I had the same concerns - but the customer service it outstanding. They are expensive but well worth it!
Answer: We live in the same state and can't even get them to ship us ours. Its been 4mo with no luck
Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.